PPI Reclaiming Discussion part 4

di3004

putty71 wrote: »

Hi Di

The loan ended early in 2007 so not that old. I have quite a high overdraft with them so it would be good to clear it if sucessful on both counts as I wont be a ble to get it on a CCA issue. Generally confused with the CCA and letters, but taking good advice from Never in Doubt. BCard have just scrambled my brain with there response, but need to find lead and power pack for scanner to post response on here. Can't find it anywhere!!!
Cheers Putty

You should be fine then Putty.;)
And of course in the right hands with NeverInDoubt who is very clever with these matters.

Yes it would be handy to post up the response, hope you find your lead and power pack for this soon hun.
Di
X

mollymoo96

Hi all

I am in the process of trying to reclaim ppi from capitalone home owner loan I have had the first rejection letter. So I replied with the second template letter saying I would go to the fos if I did not hear anything in the next 2 weeks 2 weeks has come and gone I have tried to ring but I cannot talk to the complaints department. Can I now go to the fos or shall I give it another week ?

tiggrae

mollymoo96 wrote: »

Hi all

I am in the process of trying to reclaim ppi from capitalone home owner loan I have had the first rejection letter. So I replied with the second template letter saying I would go to the fos if I did not hear anything in the next 2 weeks 2 weeks has come and gone I have tried to ring but I cannot talk to the complaints department. Can I now go to the fos or shall I give it another week ?

I would take your complaint to the FOS - they won't change their mind unless you've stated something different on your 2nd complaint letter

dani_79

I am after a bit of advice regarding trying to claim back PPI from LLoyds TSB on 3 personal loans that I have taken out with them. I sent off the first letter(template taken from this website) in November, on the 16th of November to be precise. To date I have heard nothing from them at all not even any acknowledgment that they have recieved the letter. I did not send the letter via recorded delivery and am wondering if this is where I have gone wrong. Can anyone give me any idea re how quickly they should respond or if there is anything else that I should do. The original letter from me to them , taken from this site, states that the mater shoudl be dealt with in 8 weeks, is it normally dealt with in this time scale.

Many thanks for any help.

di3004

dani_79 wrote: »

I am after a bit of advice regarding trying to claim back PPI from LLoyds TSB on 3 personal loans that I have taken out with them. I sent off the first letter(template taken from this website) in November, on the 16th of November to be precise. To date I have heard nothing from them at all not even any acknowledgment that they have recieved the letter. I did not send the letter via recorded delivery and am wondering if this is where I have gone wrong. Can anyone give me any idea re how quickly they should respond or if there is anything else that I should do. The original letter from me to them , taken from this site, states that the mater shoudl be dealt with in 8 weeks, is it normally dealt with in this time scale.

Many thanks for any help.

Hi there

I would ring them to chase this up, or maybe if you have copies of the letters re-send them and post them by recorded delivery.;)
I know its a pain, as they may deny they have received them, but first give them a ring.

They do actually have 8 weeks in full to respond, but normally with Lloyds they do get back with an acknowledgement letters within a week or two.

And again once the 8 weeks have passed and you heard nothing you have the right to take this to the financial ombudsman service (FOS).

Please keep us posted, good luck.

scholars13

Hi i sent my first letter to natwest early october and have since spoken on phone to a member of the ppi customer concerns unit. Since then ive had letter saying they are still looking into my case and if im not happy with the progress i can go to the fos. Is this just a standard delaying letter or do i now proceed to the fos as this has now been ongoing for over 2 months now??? Any thoughts out there???

pinknico

Go to the FOS and tell Natwest you have done so.

dani_79

di3004 wrote: »

Hi there

I would ring them to chase this up, or maybe if you have copies of the letters re-send them and post them by recorded delivery.;)
I know its a pain, as they may deny they have received them, but first give them a ring.

They do actually have 8 weeks in full to respond, but normally with Lloyds they do get back with an acknowledgement letters within a week or two.

And again once the 8 weeks have passed and you heard nothing you have the right to take this to the financial ombudsman service (FOS).

Please keep us posted, good luck.

Hi, not sure if this is the correct way to reply back but i'm going to try, Thanks so much for your advice, I was beginning to loose hope and give up on trying to reclaim. Do you happen to know who I would have to contact when I ring LLoyds tommorow. I will also send the letter again via recorded delivery.

Many Thanks again

paying_to_much

Hi all, seeking help with 3 LTSB PPI claims appologies if a bit long winded,
sent 3 recorded delivery claims on 30/09/09 (now think I should have sent them all in one letter as they ended up on 3 different persons desks) 1st reply 29/10/2009

"I have decided to uphold your complaint and offer to settle your complaint in the following manner which is in line with the standard redress remedy recommended by the Financial Ombudsman Service. The offer I propose to make involves two calculations.
Calculation One,
I will calculate the difference between the settlement balance you have paid on the loan and what the settlement would have been had the PPI premium not been added to your loan.
I will then calculate an 8% interest payment on this sum from the day the loan was settled to the day the calculation is completed,
Calculation two,
I will then calculate the amount you have paid up to the date of cancellation and refund this back to you(insurance payments ony)then add simple interest at 8% per annum to each monthly payment from date each payment made to end of loan, a further 8% simple interest per annum will be calculated on on this total amount from date of early settlement to present date.
The 8% simple interest amount will then be calculated when I recieve your signed acceptance so that the calculations are correct and accurate.
As you recieved a partial rebate of £349.68 on 02/01/2009 this will be taken into consideration when calculating the refund. goes on to state that these calations are exactly the same as will be used by FSO if I decide to go direct to them. So I will be accepting this offer I do not know how much I will get back so if someone could please give an approximation using following info would be gratefull.
LOAN £10,000 APR 7.9% Purchased 09/12/2004
LOAN REPAYMENTS £154.01 per month.
PPI LOAN £2538.14 APR 7.9% Purchased 09/12/2004
PPI LOAN REPAYMENTS £39.10 per month.
!st payment 09/01/2005
last payment 31/12/2009
TOTAL LOAN £12,538.14
The two other claims, both went 4 weeks then letters asking for further 4 weeks(agreed) then on last day letter from each desk saying that "sorry for delay I am not in a position to to complete a final response, if unhappy go to FSO, be assured that I will continue to investigate your complaint, expect to give full response shortly, can I provide any more information as decision will be made on evidence available to us, cannot review this decision unless you can provide us with new evidence we have not already taken into consideration.
They have loan agreement and policy numbers for both claims, do you think it would help if I was to send them both a full copy of the decision that was upheld and ask what other type of information I can give them, also tell them that I will request a SAR to help me with their request(will do that anyway for me and my wife). Does anyone know what they want. One PPI started on 08/11/2003 finished 08/11/2004 other finished 08/10/2003 can furnish them with carbon copy loan agreements with APR and monthly payment amounts for loan and PPI for both loans or wait for SAR but will contact them and ask what kind of evidence LTSB expect me to have that they do not have.
These loans were for the refurbishment of our home and were all settled early but I ran out of funds twice, asked bank for more funds to finish our home, bank re-arranged first loan by creating a new loan enough funds to settle the previous loan and more to carry on with improvements did the same with second loan this became the third loan which was settled early with my own funds(crap endowment policy matured plus redundancy pay out ).
Many thanks to you all, the community spirit of help and advice is GREAT. If you have managed to wade as far as here would appreciate any comments, advice, suggestions etc

di3004

scholars13 wrote: »

Hi i sent my first letter to natwest early october and have since spoken on phone to a member of the ppi customer concerns unit. Since then ive had letter saying they are still looking into my case and if im not happy with the progress i can go to the fos. Is this just a standard delaying letter or do i now proceed to the fos as this has now been ongoing for over 2 months now??? Any thoughts out there???

Hi there
I agree with Pinknico, go to the FOS now and make them aware your doing this.
You can either ring the FOS for a complaints form or download and print one from their website, remember to enclose copies of correspondence you have received.
http://www.financial-ombudsman.org.uk/consumer/complaints.htm

Good luck please keep us posted.;)