PPI Reclaiming Discussion part 4

di3004

starxtrouble wrote: »

As yes Click... they seem to show up often in my spam folder offering me life insurance!!

Yeah mine too and phone calls.......:mad:, and yet we tried to pursue a ppi complaint against these and they still don't get it.

di3004

looking back on a few old emails, when I asked if Click still held any paperwork, this was the response here:

Click Finance Limited was closed on 16 March 2006 and therefore, all the papers have now been destroyed, so will be unable to obtain this information for you.

di3004

And the final response from Click......in 2008


Dear ,

I refer to your recent email regarding your complaint against Click Finance Ltd and recap our previous correspondence. The company has been wound-up and we referred you to the liquidators with regard to your claim. We have been instructed by the Liquidator to take this action whenever there is a query concerning Click Finance Limited as we no longer have any legal capacity in that company and are therefore not able to make any settlement offers on its behalf.

You now appear to be asking Click Financial Ltd to settle a complaint on behalf of another company for which it holds no liability. I am sure that you will appreciate that such an action by management would be unfair on the shareholders of Click Financial Limited and improper.

I would additionally state, however, that Click Finance Limited has never had to settle or recompense a customer for miss-selling and we have no evidence that it miss-sold in this circumstance. Your claim is that you have been miss-sold a Payment Protection Insurance policy but according to the copy letters you have provided, this policy was sold to you in 2004 and you redeemed the associated loan in 2005. We are therefore unable to understand why you did not make a complaint at that time and have waited for almost three years before raising this issue.

I have noted your comments about Click Financial Ltd being a phoenix company and would respectfully point out that you are mistaken in this assumption. The company was actually incorporated before Click Finance Ltd and has always traded in its own right.

My understanding is that Click Finance Ltd was not a member of the GISC.

Regarding the query you raised, any correspondence with Mr XXXXXX should be addressed to this office. I appreciate that this email is not the response you would have liked but nevertheless we feel this is the correct response given the circumstances

Yours sincerely

Compliance Manager

[IMG]aoladp://MA22753439-0001/att19.gif[/IMG] [FONT=Verdana, Helvetica, Arial]https://www.click.co.uk[/FONT] [FONT=Arial, Helvetica, sans-serif]Click House, Bear Lane, Farnham, Surrey GU9[/FONT]

Glawseagle

Glawseagle wrote: »

Hi, my first post regarding PPI insurance reclaim, hopefully someone can help.

I took out a loan with Abbey in Oct 2007 for £12,000. Interest on this loan is £7992 @ 14.9% so total is £19,992 over 8 years.

The PPI is £4235.41 but they are also charging me interest on the PPI @ 14.9%, of £2820.59 making a PPI total of £7056.00

Loan total = £27,048.00 for a £12,000 loan. …bloody disgraceful.


The way I see it, using Martins PPI template, the following criteria apply and I have a case.

i) Your salesperson implied that taking out the policy would assist my credit application.
ii) Your salesperson did not tell me that the policy was optional and I have since realised that I had alternative insurance cover in the shape of my Abbey Paymentcare taken out at the same branch.


I have been to an IFA and he has stated I have a case for mis-selling the PPI but I am not sure on what grounds?

Are the Abbey out of order adding the interest to the PPI?

Any advice would be appreciated.

I have received correspondence from Abbey regards the above and also in respect of PPI I had on a credit card.

Sent forms back on each PPI claim, awaiting reply on the loan PPI and yesterday received notification that …..

….. Abbey were refunding £660 PPI on the credit card I have had for the last 3 years.

So, thanks again MoneySavingExpert ….. another winner.


Still awaiting further communication from Black Horse regards PPI I had on their loan.
I have already sent them “letter 2” after they rebuffed my first application for a refund.

marshallka

di3004 wrote: »

And the final response from Click......in 2008


Dear ,

I refer to your recent email regarding your complaint against Click Finance Ltd and recap our previous correspondence. The company has been wound-up and we referred you to the liquidators with regard to your claim. We have been instructed by the Liquidator to take this action whenever there is a query concerning Click Finance Limited as we no longer have any legal capacity in that company and are therefore not able to make any settlement offers on its behalf.

You now appear to be asking Click Financial Ltd to settle a complaint on behalf of another company for which it holds no liability. I am sure that you will appreciate that such an action by management would be unfair on the shareholders of Click Financial Limited and improper.

I would additionally state, however, that Click Finance Limited has never had to settle or recompense a customer for miss-selling and we have no evidence that it miss-sold in this circumstance. Your claim is that you have been miss-sold a Payment Protection Insurance policy but according to the copy letters you have provided, this policy was sold to you in 2004 and you redeemed the associated loan in 2005. We are therefore unable to understand why you did not make a complaint at that time and have waited for almost three years before raising this issue.

I have noted your comments about Click Financial Ltd being a phoenix company and would respectfully point out that you are mistaken in this assumption. The company was actually incorporated before Click Finance Ltd and has always traded in its own right.

My understanding is that Click Finance Ltd was not a member of the GISC.

Regarding the query you raised, any correspondence with Mr XXXXXX should be addressed to this office. I appreciate that this email is not the response you would have liked but nevertheless we feel this is the correct response given the circumstances

Yours sincerely

Compliance Manager

[IMG]aoladp://MA22753439-0001/att19.gif[/IMG] [FONT=Verdana, Helvetica, Arial]www.click.co.uk[/FONT] [FONT=Arial, Helvetica, sans-serif]Click House, Bear Lane, Farnham, Surrey GU9[/FONT]

Di, just send all the lot into FOS and ask them to decide who is responsible for the misselling. They must have a legal department that can deal with this. They have 3 to choose from.

SR22

sunnygirls wrote: »

Hi
i rung barclaycard today about my ppi claim ,the 8 week is up this week ,the lady told me they were only just dealing with questionaires sent back the week of 5th august ,so it seems like i will have to wait a little longer . just thought id post this up in case anyone else ,like me has been watching for the post.Sunny

It looks as though Barclays generally are not improving in their response time.
I sent my first letter regarding a Barclays Loan PPI on July 12th, recieved their 1st reply on the 4th of September asking for more time, and stating that they would write to me not later than Oct 5th.
Not having heared from them, I phoned yesterday, to be told that they were sorry, but were unlikely to be sending me a full response for at least another 6 weeks.
Debating whether to wait for the response or go ahead and comtact the FOS now.

cot1198

SR22 wrote: »

It looks as though Barclays generally are not improving in their response time.
I sent my first letter regarding a Barclays Loan PPI on July 12th, recieved their 1st reply on the 4th of September asking for more time, and stating that they would write to me not later than Oct 5th.
Not having heared from them, I phoned yesterday, to be told that they were sorry, but were unlikely to be sending me a full response for at least another 6 weeks.
Debating whether to wait for the response or go ahead and comtact the FOS now.

I would, that is far too long to expect you to wait. eight weeks is the max allowed under FSA guidelines.

di3004

marshallka wrote: »

Di, just send all the lot into FOS and ask them to decide who is responsible for the misselling. They must have a legal department that can deal with this. They have 3 to choose from.

Thanks Marshallka, yeah will do, will get hubby to get some ink later and print everything we have, also saved on our documents, I could email them but think I will send them in hardcopy as well, cheers.;)Xx

mlucyminx

hope1066 wrote: »

Am new to this and I've been reading the PPI reclaiming threads but am still unsure about what to do. I took out a secured loan with Blemain Finance and Ocean finance was the broker.

I sent Blemain finance the first letter about a week ago. Yesterday I received a reply from Blemain finance saying "we dealt with the application for PPi on the basis Ocean had provided sufficient information to yourself ..." It goes on to say that I shold contact Ocean finance regarding PPI.

So my question is, should I send the same letter I sent to Blemain finance to Ocean finance? And is the clock still ticking in relation to the 8 wks? Or does it start again with Ocean finance?

Hi there hope.

I wanted to contact you as I also got a loan from blemain through Ocean finance.

I contacted Ocean Finance who tried to pass the buck and told me to contact Blemain. I did this and got same so I wrote to FOS. It is ocean who is responsible and as usual Ocean told me to get lost. Financial Ombudsman took over the case and it took well over a year but they ruled in my favour. Unfortunately there are some talks going on between The Ombudsman and Ocean finance and I am still waiting on my payment because Ocean Finance are not working out payments according to the Ombudsman guidelines. But hang in there hun. Once Ocean write and tell you no way - which they will - then immediately send everything to the financial ombudsman. It may take a very long time and lots of patience but you will win out in the end.

Incidentally Blemain contacted me directly about a top up loan through a company called phone a loan. They are also passing the buck and saying blemain didnt sell the loan phone a loan did. Don't be fooled by this - Its the same company. Phone a loan and Blemain Finance have the same address and almost the same telephone numbers. This claim is also with FOS.

mlucyminx

cot1198 wrote: »

I've had a form from Ocean Finance & mortgages to sign for permission to access records from the lender and insurer of the PPi connected to my complaint.
The covering letter says that they have been asked by the FOS to review their final decision in regard to my complaint, and in respect of that they need to access this information.
Has anybody else had one of these and is it good news or bad news.

I had one of these and phoned my adjudicator. He said it was unusual but wouldn't make any difference to the decision made by ombudsman.

I returned mine and Ombudsman ruled in my favour.

I am still waiting on payment though as Ocean are not working figures out as reccomended by FOS so my claim is on hold for time being. A pain I know but if it stops ocean ripping even more people off then I am prepared to wait.

Good luck with your claim. I suspect you are not far from a ruling now.