PPI Reclaiming Discussion part 4

StiffeeSpamhead

di3004 wrote: »

Hello and welcome.

I would personally give them all a go, if you have the paperwork then that is fine.

If you were sold by a bank then you should be okay, claiming back further than 6 years, I was successful with one of mine (lloyds tsb) and that was a 2001 sale, yet some others on here have been successful with earlier reclaims.;)

With your reasons write to them and complaint, tell them you want the all the PPI you have paid, plus interest and an extra 8% interest of what a court would award.
They have 8 weeks in full to respond, keep at them until they resolve in your favour, or until they issue you with the final response.
The final details should give details of the financial ombudman service (FOS), if eligible you should be able to complain to the FOS, if your not happy with the outcome of your complaint.
Post all letters by recorded delivery.
More info on this link here with templates and checklist of mis selling reasons, if any of them occur to you as well as the reasons as you have posted in your above post add them as well.


You do not need to write the figures down at this point.

If you require paperwork for the ones you have not got now, you could actually request a Subject access request (SAR), however they may only go back as far as 6 years with your information, but again I was lucky to receive information on mine going back to the late 90's.
There is a charge of £10 postal order or cheque payment for this request, they must comply by 40 days, again post by recorded delivery.
Link to SAR template here:


If you no account number to put on the SAR, give them as much details as possible, to make it easier for them to track your information down, such as dates/year of when the finance was taken out, any different address at the time and surnames.
Hope this helps, good luck.;)

Cool.. thanks for the info.. should I put them all in one letter or send them seperateley? (a bit more on postage but worth the effort?)

di3004

StiffeeSpamhead wrote: »

Cool.. thanks for the info.. should I put them all in one letter or send them seperateley? (a bit more on postage but worth the effort?)

Your welcome.;)

Personally I would keep them separately for PPI claim and SAR request.;)

Yes it should all be worth it in the end.

And they may have a separate complaints dept, and a data dept, but despite that if it is to go to the same main address there is no harm in sending in the same envelope to save on posting.

Good luck.;)

busbyh

pinknico wrote: »

http://www.wired-gov.net/wg/wg-news-1.nsf/0/67A49CEECE2C95808025760B004C69AD?OpenDocument



Hope this is true. xx

Thanks pinknico, this is brilliant:j:T:A. you must work hard finding all these links;)
LOL
busbyh
xxx

StiffeeSpamhead

di3004 wrote: »

Your welcome.;)

Personally I would keep them separately for PPI claim and SAR request.;)

Yes it should all be worth it in the end.

And they may have a separate complaints dept, and a data dept, but despite that if it is to go to the same main address there is no harm in sending in the same envelope to save on posting.

Good luck.;)

Doh! Sorry.. I meant should I keep each claim seperate? I have 3 loans in total with Egg that I think I can claim for?

Also.. I moved addresses betweens loans and now (3 addresses in total) - I'm assuming that stating this on the letter is all I need to do?

di3004

StiffeeSpamhead wrote: »

Doh! Sorry.. I meant should I keep each claim seperate? I have 3 loans in total with Egg that I think I can claim for?

Also.. I moved addresses betweens loans and now (3 addresses in total) - I'm assuming that stating this on the letter is all I need to do?

lol :D, sorry that was me not you.;)

For loans with the same company, just as long as you write the 3 account numbers and have the same reasons of how this was mis sold on all, then yes the one letter is fine.;)
You would not have to worry about the addresses being different on complaint, only if you were requesting for paperwork, if you had no account number.

Hope this helps.:D

StiffeeSpamhead

di3004 wrote: »

lol :D, sorry that was me not you.;)

For loans with the same company, just as long as you write the 3 account numbers and have the same reasons of how this was mis sold on all, then yes the one letter is fine.;)
You would not have to worry about the addresses being different on complaint, only if you were requesting for paperwork, if you had no account number.

Hope this helps.:D

Fantastic! Cheers! Will download the letter now! Fingers crossed! Will keep everyone posted on progress (or lack of!)

di3004

StiffeeSpamhead wrote: »

Fantastic! Cheers! Will download the letter now! Fingers crossed! Will keep everyone posted on progress (or lack of!)

With pleasure.;)
Fingers crossed for you and hope they deal and resolve with your complaints very quickly.
We look forward to hearing the outcome.;)

barneybeagle

Originally Posted by barneybeagle
Originally Posted by barneybeagle
Hello everyone,

First of all if you are trying to claim and they are fobbing you off then please persevere. If you give up you could lose a few hundred or a few thousand pounds. At least if you try the only thing you could lose is the price of a few stamps and the time it takes to read through the information on this website and write up some letters. Keep the faith and don't give up!

Barclays Bank Plc
Over a year ago we had a claim in against Barclays Bank over a loan/PPI which they eventually paid out on (£5000+)

Barclays Bank Credit Card
We have just received a letter from the Ombudsman regarding an earlier claim we put in for a Barclays Credit Card my missus had which she had paid PPI on since 1996-2006 (The account was closed and PPI cancelled in 2006).

I quote the Ombudsman:
"You will be very pleased to hear that following our intervention, Barclays Bank Plc has told me that it wishes to offer to settle your complaint on what it describes as a 'goodwill basis' and without any admission of liability."

This is extremely good news to us and reading through the letter from the Ombudsman they are going to pay out on what we wanted, ie:
All PPI paid
8% per year on top of the PPI paid
8% on top of the total PPI & Interest between the day the PPI was stopped and now.

My only concern as it does not state it anywhere is how far back will they pay out. Although the card was taken out in 1996 will they pay back the PPI & Interest since then? I have until 7th April 2009 to accept this settlement, but I'm concerned I could get ripped off. Any advice would be appreciated.

Another part of the letter also concerns me a little. I quote the Ombudsman:
"As yet we may not have considered your complaint. If you decide not to accept the offer and we consider its merits you should be aware that ultimately an ombudsman may award a higher or lower amount or make no award at all depending on the outcome of his investigation."

Just wondering if anyone has had a similar experience and what I should consider doing next.

I'd appreciate any comments/advice.

Regards
bb

Originally Posted by barneybeagle
Hello everyone,

First of all if you are trying to claim and they are fobbing you off then please persevere. If you give up you could lose a few hundred or a few thousand pounds. At least if you try the only thing you could lose is the price of a few stamps and the time it takes to read through the information on this website and write up some letters. Keep the faith and don't give up!

Barclays Bank Plc
Over a year ago we had a claim in against Barclays Bank over a loan/PPI which they eventually paid out on (£5000+)

Barclays Bank Credit Card
We have just received a letter from the Ombudsman regarding an earlier claim we put in for a Barclays Credit Card my missus had which she had paid PPI on since 1996-2006 (The account was closed and PPI cancelled in 2006).

I quote the Ombudsman:
"You will be very pleased to hear that following our intervention, Barclays Bank Plc has told me that it wishes to offer to settle your complaint on what it describes as a 'goodwill basis' and without any admission of liability."

This is extremely good news to us and reading through the letter from the Ombudsman they are going to pay out on what we wanted, ie:
All PPI paid
8% per year on top of the PPI paid
8% on top of the total PPI & Interest between the day the PPI was stopped and now.

My only concern as it does not state it anywhere is how far back will they pay out. Although the card was taken out in 1996 will they pay back the PPI & Interest since then? I have until 7th April 2009 to accept this settlement, but I'm concerned I could get ripped off. Any advice would be appreciated.

Another part of the letter also concerns me a little. I quote the Ombudsman:
"As yet we may not have considered your complaint. If you decide not to accept the offer and we consider its merits you should be aware that ultimately an ombudsman may award a higher or lower amount or make no award at all depending on the outcome of his investigation."

Just wondering if anyone has had a similar experience and what I should consider doing next.

I'd appreciate any comments/advice.

Regards
bb

Originally Posted by di3004
Hi there and Well done to you, congratulations.:beer: :T :beer: .

You could ask the FOS to see if they can get hold of the figures for you, explain you have nothing to work on.

I note that someone else had this problem on another thread earlier and the FOS told them it may hold or delay their complaint, but yet when my hubby asked the FOS they got hold of the figures straight away from the company, well the following day, it may be worth you asking, good luck,;)

And your last paragraph is the usual comment from the FOS.

Di
X



30.03.09
Just a quick update. I phoned up the FOS this morning and the guy there told me that Barclays have a set criteria to follow on working out the payment. He told me that they will pay me back 6 years from the day of my claim. He also told me that by signing the acceptance we are only accepting the offer. If however, we are not happy with what they pay us then we can complain to the FOS. I was hoping we could claim all the way back to 1996, but 6 years is better than nowt!

Tomorrow I'll be calling Barclaycard up to see if they can give me the calculations and also if they can verify what they intend to give us in advance. The FOS advised me to do this as he didn't have details or contacts/phone numbers in Barclays.

We'll see anyway and I'll keep everyone updated with how it goes. Thanks Di for your reply. I notice that you help so many people. Top girl, cheers.

bb


01.04.09
This morning I spoke with Barclays and then the FOS.
First of all Barclays:
The guy told me that I would have to go back to the FOS to get the calculations/amount. He confirmed the payout would go back 6 years. He told me that he did not have access to any further information as the 'Directors' (?) sort that out. He told me to liaise with the FOS and could not understand how they could not get the information for us.

Secondly the FOS:
The lady told me that it was a very complex method they use to work out the payment and basically if we sign the form we are agreeing to the standard method of calculation that they are using and basically it is worked out by putting us into a position where we never had the PPI in the first place. If we don't agree with the calculation then we can appeal to the FOS. Barclays will provide the calculation, but we don't find out what the calculation is until we actually sign the form of acceptance.

So our next step is to sign the form and send it by recorded delivery to the FOS and wait and see what Barclays offer us.

I'll let everyone know how we get on in due course.

Cheers
bb

26.06.09 - Update and good news for us.

Barclays Credit Card
We're still waiting confirmation of the payout we are going to receive, but it has all been agreed and we are awaiting the paperwork. I have phoned up the FOS asking why it is taking longer than the time specified, but they confirmed that it could take up to 12 weeks due to the backlog in claims, etc. so nothing to worry about.
We should receive something within the next month hopefully....

Capital One
Have agreed to our claim for compensation and were quite quick to pay up once things got going.
On 5th June we received info that we would be receiving £979.97. The breakdown is as follows:
PPI Premiums charged: £844.98
Interest we (Capital One) have added to these premiums: £5.43
Gross interest on premiums paid calculated at 8%. Representing compensation for the loss of your opportunity to do something else with the premiums we charged you: £129.56.
Total amount to be refunded: £979.97
Today we received the cheque for the amount above, which looks about right to us considering the short length of time my wife had that card in operation.

I'll let everyone know what Barclays give/offer us in due course. I have to say nothing was given to us on a plate. If you are reading this for the first time, then you have to follow the sequence of letters (and knockbacks) and keep pushing. It has paid of for us.

DO NOT GIVE IN TO THEM!!!

Cheers
bb

marshallka wrote: »

I had one of my loans that was also with a bank redressed and that was going back further than 6 years. Usually with banks the only problem of going back further than 6 years is the paperwork issues and my bank told me that they did not have mine for one in 1999 but unfortunately for them I did and got the adjudicator to intervene with it and won. I hope you get back what you have a right to get back.

11.08.09 - Barclaycard Pay Out!

Here is the text of the letter written by Barclaycard to us:

"I refer to correspondence I have received from the Financial Ombudsman Service on your behalf.

I understand that you have accepted our offer to refund the PPI premiums paid on your account. Our aim, in settling your complaint, is to put you in the same financial position you would have been had you not taken out a payment protection insurance policy.

Calculating your refund involves reviewing the statements we have available and adding the total premiums you have paid with respect to your payment protection insurance and adding interest which would have been paid on the total premiums amount.

Please find enclosed details of how our offer has been calculated:

Assumed Value of PPI premium amount paid between October 1996 and December 2006 = £7,351.90
Interest applicable to PPI premiums = £588.15
Interest at 8% on credit balance amount = £1764.46
Grand Total = £9,704.51

Assumptions used

As your payment protection policy was taken out over six years ago, we have calculated the average monthly premium paid over the last six years and multiplied this amount by the number of months you had the PPI policy for the missing information.

I would be happy to re-calculate your refund based on your exact circumstances if you can provide me with alternative or new information.

As your account is now closed, I would be grateful if you could contact me with your bank account number and sort code and I would be happy to arrange a transfer of the amount to your bank account.

If you have any queries please do not hesitate to contact me direct on the above telephone number.

Yours sincerely,
xxxxx"

To those that haven't been privy to my dealings with the PPI providers, let me tell you that I am not here to gloat on my successes. I want people to not give in and follow the advice given by the helpful people on this website. Use the template letters on MSE, use recorded delivery only, keep a record of everything including phonecalls (dates/times/name of person spoke to), etc, but whatever you do and no matter what negative speel the PPI Providers come back at you with "DO NOT GIVE UP". I have probably been hammering away at them for up to 2 years now and I'm not finished yet. In this time it hasn't been non stop correspondence each way, but long drawn out waits in between. Remember the PPI Providers and the FOS are snowed under at the moment so do be patient with them. My missus said to me once, "Is it really worth it", is it worth the hassle??? Well, Barclays paid out £5000, Capital One £1000 and now Barclaycard at just under £10,000. Funny how the missues thinks I was right to pursue them.

I'll keep everyone informed on how our other claims go in the future and once again Thanks to everyone on here that has been so helpful with advice when I have needed it. Di, especially comes in for a massive special mention (where do you find the time???).

Best of luck
DON'T GIVE UP!!!

Cheers
bb

barneybeagle

Good morning all,

Has anyone had any dealings with the FLA? At the moment I've received all my data from one company and waiting on all the info from another (It has been over 40 days so I have made a formal complaint through the Data Access people - forgotten their names).

I would like to know if anyone has had any success with the FLA and if so, can you provide me with any info. All that I read is how bad they are. Failing the FLA then the next step is the small claims court.

What would be my chances of winning in the Small Claims Court? Basically the two companies in question who provided PPI on Store cards were exempt from the FOS rules at the time. However, I don't see why they should get away with it. If I was to lose in a Small Claims Court then what exactly would we be losing?

Whats our chances in other words?

Appreciate any info as always.
Cheers
bb

sk00bie1

sk00bie1 wrote: »

Hiya All,

I am wondering about claiming back some PPI charges from Capital One and have a couple of questions.

I have a credit card with Capital One that I took out online in Nov/Dec 2004 that I now owe £2300 on. I was sold PPI over the phone in the spring of 2005 and remember feeling pressured into accepting the sale. I don't remember being asked if i was or soon to be unemployed and I'm sure I would remember this as I considering leaving my job around that time. (I ended up leaving in August of that year.)

Do you think I should just write asking claiming a refund or should i ask for a breakdown of charges/SAR first?

Are the credit card companies required to get a signed agreement regarding the PPI insurance as I don't think I was sent anything to sign and return?

Thanks in advance for any pointers

Hi all,

Does anyone have any advice on either of these points? I would really like to get my letters sent out ASAP!

Sk00bie1