PPI Reclaiming Discussion part 4

annushka28 wrote: »

Hi,

I have had a good will gesture letter from natwest/RBS after a lengthy explanation that they would not uphold my concerns and didnt agree to any of the points of my complaint that my PPI has been missold. I have been offered a round figure of £750. Want advice of what to do next - should I accept it just in case they change their mind? Or is there a point of going further? I know there is FO but it is inundated with complaints and when I called was told it will take 6 months for them to look and deal with the complaint...

From my original paperwork, I can see that the PPI has been applied as a lump sum at the front £3,024. I still have not finished paying for the loan, in fact we could not pay it at some point and it has been handled by CCCS and min payment has been going out to Natwest for the last 2 years (my husband had a stroke and I had to cut down the hours to look after him).. I have calculated that when I was paying it in full it adds up to £1130 just in insurance premiums, and I am not sure how much interest I am due...

Is there a point in complaining again to Natwest, they have been 'Looking' at it since 16 october and only now made a decision, and when I chased them, they fobbed me off with - 'we are waiting for more info from the branch' and that was since october!

Your advice and any experience is much appreciated!! I want to make a decision asap. Anna

barneybeagle wrote: »

Hello everyone,

First of all if you are trying to claim and they are fobbing you off then please persevere. If you give up you could lose a few hundred or a few thousand pounds. At least if you try the only thing you could lose is the price of a few stamps and the time it takes to read through the information on this website and write up some letters. Keep the faith and don't give up!

Barclays Bank Plc
Over a year ago we had a claim in against Barclays Bank over a loan/PPI which they eventually paid out on (£5000+)

Barclays Bank Credit Card
We have just received a letter from the Ombudsman regarding an earlier claim we put in for a Barclays Credit Card my missus had which she had paid PPI on since 1996-2006 (The account was closed and PPI cancelled in 2006).

I quote the Ombudsman:
"You will be very pleased to hear that following our intervention, Barclays Bank Plc has told me that it wishes to offer to settle your complaint on what it describes as a 'goodwill basis' and without any admission of liability."

This is extremely good news to us and reading through the letter from the Ombudsman they are going to pay out on what we wanted, ie:
All PPI paid
8% per year on top of the PPI paid
8% on top of the total PPI & Interest between the day the PPI was stopped and now.

My only concern as it does not state it anywhere is how far back will they pay out. Although the card was taken out in 1996 will they pay back the PPI & Interest since then? I have until 7th April 2009 to accept this settlement, but I'm concerned I could get ripped off. Any advice would be appreciated.

Another part of the letter also concerns me a little. I quote the Ombudsman:
"As yet we may not have considered your complaint. If you decide not to accept the offer and we consider its merits you should be aware that ultimately an ombudsman may award a higher or lower amount or make no award at all depending on the outcome of his investigation."

Just wondering if anyone has had a similar experience and what I should consider doing next.

I'd appreciate any comments/advice.

Regards
bb

skintmumofone wrote: »

Well I have now written three letters, one to First Plus, one to Black Horse and one to Bank of Scotland.

I have since found reference to three other loans taken out with Bank of Scotland in the past (which have now been cleared) and that had PPI with them so am on the case so to speak....:T

Also still have to write to Welcome Finance, Direct Line and I think the others re the Bank of Scotland - crazy stuff eh?

Also wondered......with my credit cards can I still claim back anything on them? I have been charged with defaults and interest charges and late fee charges etc etc the list is endless - I know that is another thread so might just do it anyway.

God this is so time consuming if it is worth it and we get all our PPI back I think it will have wiped out our debt by at least a half! And I will be a much happier bunny I think.:j :j

Well am offski to bed now as I will be up early in the morning to take son up to my mum and dads and he will be away his walk with my uncle - oh so young and innocent eh I could kick myself sometimes for getting into this financial debacle! But my son gets everything I can give him and he has plenty of things god he is so small his clothes from last xmas have still got tags on them as he is only in 2-3 trousers and 3-4 tops now and he is 4 hehe small is beautiful eh and he keeps me going ....ok time for bed nite everyone and thanks once more for your help and support and I will let you know how I get on with them.

Trace:beer:

Passey18 wrote: »

Hello to you all... I'm new and could do with some help!
I sent a letter to Barclaycard back in 2007 to reclaim PPI as I had applied for a credit card when I was a student (at college going to uni and not in permanent work) and I was also told that agreeing to the PPI would help with my application... I received a letter back from Barclaycard stating that they do not believe my policy was misold and to go to the FOS if I felt the need... so thats what I did Feb 2008 I put in my complaint with the FOS about Barclaycard and their miselling antics. Through 2008 I phoned the FOS on a number of occassions to chase my complaint but I was told there was a high volume of complaints they were dealing with- so I queried whether I could cancel the PPI as it seemed to be costing me so much and I could get it cheaper- the FOS advisor told me that it was best to carry on paying it as it may effect a future claim- OK I thought fair enough. Anyway as the months went by I mean a year (Feb 2009) I thought I would chase my complaint with the FOS only to be told yep keep paying your PPI and you are still in a queue! March 2009 arrives and I think right I have had enough of this, phone the FOS who say my complaint has been passed on to ajudication (finally); so I'm put through to ajudication who tell me that my complaint has only just arrived with them so yet more waiting! I moan, yet again, but I'm still paying this PPI and then I get told I don't have to pay it and it won't effect my complaint / future claim! :eek: So I complain about the FOS and I'm apologised to for the wrong information I was given (on more than one occassion; 3 of which I can remember clearly!) and I'm told that I can take this further if my Barclaycard complaint isn't upheld...
This morning arrives and I recieve a letter from the FOS stating; 'following our intervention Baclays Bank PLC has told me that it wishes to offer to settle your complaint on what it describes as a goodwill basis and without any admission of liability'. If I agree my PPI policy will be cancelled, Barclays will refund the PPI and refund any interest or charges in respect of the premiums bla bla bla. Which works out about £500 (to my calculations). Now further on in the letter it states that the FOS has not considered my complaint and an ombudsman may award a higher or lower amount depending on the outcome of his investigation.
So I'm stuck do I accept the offer of goodwill and no liability even though I firmly believe that Barclays were in the wrong?; giving a credit card with PPI to a student (someone who was about to get into massive debt as a result of going to uni) and who didn't have a secure income!
I eagerly await your replies!
Thankyou in advance
Passey18