PPI Reclaiming Discussion part 4

di3004

CardiffAntony wrote: »

Thanks Di you're a wondeful lady!!

Just started editing the template letter out now, I think that I have been mis-sold big time ad will be forwarding off the recorded letter later today!!

Antony

With pleasure Antony, and you go for it.:A;)
Please also keep us informed, cheers and good luck. X

3employee

Hi Moneysavers,

My apologies if this has been answered previously, I have browsed through but due to quantity of replies it's giving me a headache.

I took a HPI agreement out through a Yes car credit branch in Oxford back in 2002. It was a 5 year agreement which was completed in 2007.

I was sold (mis sold) PPI with this policy by a sales person who made very little/no reference to the policy and made it seem that it was just part of the overall agreement and to be fair I was 22 and just wanted the keys (foolish i know but hey I was young).

I have absolutely no paperwork relating to this loan anymore.

Now I have read back the above to myself it seems very unlikely I could claim anything back.

Perhaps someone would be kind enough to offer me some advice as im lost

Many thanks in advance.

di3004

3employee wrote: »

Hi Moneysavers,

My apologies if this has been answered previously, I have browsed through but due to quantity of replies it's giving me a headache.

I took a HPI agreement out through a Yes car credit branch in Oxford back in 2002. It was a 5 year agreement which was completed in 2007.

I was sold (mis sold) PPI with this policy by a sales person who made very little/no reference to the policy and made it seem that it was just part of the overall agreement and to be fair I was 22 and just wanted the keys (foolish i know but hey I was young).

I have absolutely no paperwork relating to this loan anymore.

Now I have read back the above to myself it seems very unlikely I could claim anything back.

Perhaps someone would be kind enough to offer me some advice as im lost

Many thanks in advance.

Hello there

There is no harm in trying.

However, if you no paperwork, do you have the Agreement for this at all?
If you do not have this any longer, try requesting for this to see if they can still supply this to you.
Write to them to request for a true copy of the CCA (agreement), and enclose a £1 postal order or cheque payment for this, they should post by 12 days, post by recorded delivery.

It may be that you will be lucky enough for them to send you this, but other than that, for even more information, you can request a Subject access Request known as a SAR, they should send everything requested on a SAR going back as far as 6 years, so if this was settled in 2007, there should still be information help on you.
They have 40 days to comply with a SAR, but a payment of £10 cheque or postal order is required for this request, again post by recorded delivery, template link here:
http://forums.moneysavingexpert.com/showthread.html?t=1475553

In regards of PPI reclaiming, check this link here:
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance
There are also template letters on the link, they have 8 weeks to respond in full, remember to add your own reasons for mis selling, and keep at them until you receive the final response, if they have not resolved in your favour, they should also enclose details of the Financial ombudsman service (FOS) who you can take your complaint to them to investigate, if eligible.

Good luck and post up for help when required, do also keep us posted, cheers.;)

marshallka

A bit more info here on Wider Implications 9th July 2009

http://www.hi-mag.com/healthinsurance/article.do?articleid=20000152963&adname=his_breaking_news


Ignore the title but it says
The governance and accountability of the Financial Ombudsman Service (FOS) will be reviewed and the Retail Financial Services Forum will examine how issues affecting large numbers of consumers (the "wider implications process"), such as payment protection insurance, could be better handled. This could include updating regulators' powers to deliver collective redress.

dialysis

marshallka wrote: »

A bit more info here on Wider Implications 9th July 2009

http://www.hi-mag.com/healthinsurance/article.do?articleid=20000152963&adname=his_breaking_news


Ignore the title but it says
The governance and accountability of the Financial Ombudsman Service (FOS) will be reviewed and the Retail Financial Services Forum will examine how issues affecting large numbers of consumers (the "wider implications process"), such as payment protection insurance, could be better handled. This could include updating regulators' powers to deliver collective redress.

Hi Marshallka thanks for posting this. :T

jadest

jadest wrote: »

I have now 2 cases with FOS both been there over a year, be prepared for long wait.... One the went to the Adjudicator in March 09 and was up-held in April 09 and the company loans.co.uk was given til may 14th 09 to refute and submit evidence to account for that. They refuted this 5 weeks after there dead-line and have still not sent evidence to the Adjudicator for him to complete the investigations and the Adjudicator allowed this and is now the Adjudicator is still saying this could take weeks to complete investigations... The way things are going it will be Christmas before I get a decision... The over case as just reach the Adjudicator so that could be 3-4 months if it goes same way as other one.

I am still wiating... now the adjudicator has been on leave and said he has not had time to catch up on my case. So tired of wiating... every-one said that once the adjudicator had up-held the case it would not take long from there it has been 12 weeks so far and still no sign that it is ever going to end. :think::think::think::think:

suzie1_2

hi could some one advise me on what we may be getting back on a capital one credit card for ppi. we took the card out in 1998 and we payed payment protection on it, i cannot remember how much. we spent up to the limit on it and then paid it all off after a while. we then, as you do, bumped it right up again to the 2000.00 limit and were paying the ppi on it each month. my husband fell ill and was off work for over a year but they refused to pay out saying that as my husband was not psycotic and just suffering from mental health issues they did not cover this. we had never been told of any restrictions when we took ou the policy and this is what i was contesting. we have still got the card open but we ended up paying off the 2000.00 after a year. we never recieved one payment from them for the ppi and when i was told they would not pay out on the claim i cancelled the ppi. we sent the letter to capital one and then another one and then went to the fos. we have had the claim in for over 18 months. i have recieved a message on the phone sayin that capital one are up holding our complaint but there was an error on the paperwork they sent back to the fos and the fos are waiting on a reply and will then send us a proposel offer letter. does any one know what we could be looking at getting back?
any help would be appreciated
cheers:p

di3004

suzie1 wrote: »

hi could some one advise me on what we may be getting back on a capital one credit card for ppi. we took the card out in 1998 and we payed payment protection on it, i cannot remember how much. we spent up to the limit on it and then paid it all off after a while. we then, as you do, bumped it right up again to the 2000.00 limit and were paying the ppi on it each month. my husband fell ill and was off work for over a year but they refused to pay out saying that as my husband was not psycotic and just suffering from mental health issues they did not cover this. we had never been told of any restrictions when we took ou the policy and this is what i was contesting. we have still got the card open but we ended up paying off the 2000.00 after a year. we never recieved one payment from them for the ppi and when i was told they would not pay out on the claim i cancelled the ppi. we sent the letter to capital one and then another one and then went to the fos. we have had the claim in for over 18 months. i have recieved a message on the phone sayin that capital one are up holding our complaint but there was an error on the paperwork they sent back to the fos and the fos are waiting on a reply and will then send us a proposel offer letter. does any one know what we could be looking at getting back?
any help would be appreciated
cheers:p

Hi there;)

You should receive all the PPI back plus interest, and the FOS normally request that they also pay out 8% interest of what a court would award on top.

You could actually ask the FOS if they are able to provide you with the figures on this, the calculations then, but for more information, Maxdp posted in another link in how the FOS calculate PPI refunds, this may be of some help to you, good luck, and the link is here:
http://forums.moneysavingexpert.com/showthread.html?t=1596473

nembot

Chin up jadest, I'm sure it'll work out in the end

It is really frustrating speaking from experience as I'm battling with Barclays who are saying to me they can't find my loan info and asked for the loan account numbers. I've already submitted my SAR request and received only the bank charge information which I communicated over the phone (one of them asked what is a SAR?) was speaking to their manager within minutes

Another customer relations person actually gave me the details of one loan, so I know they're lying and trying to stall the claim. Threatened them with the information commisioner, if they didn't get this information to me within the next two weeks and true to form a letter dropped through the door today apologising and with the name of one of the data protection people, who I am now going to deal with directly.

Best of luck and I hope it doesn't take much longer!


nem,

di3004

nembot wrote: »

Chin up jadest, I'm sure it'll work out in the end

It is really frustrating speaking from experience as I'm battling with Barclays who are saying to me they can't find my loan info and asked for the loan account numbers. I've already submitted my SAR request and received only the bank charge information which I communicated over the phone (one of them asked what is a SAR?) was speaking to their manager within minutes

Another customer relations person actually gave me the details of one loan, so I know they're lying and trying to stall the claim. Threatened them with the information commisioner, if they didn't get this information to me within the next two weeks and true to form a letter dropped through the door today apologising and with the name of one of the data protection people, who I am now going to deal with directly.

Best of luck and I hope it doesn't take much longer!


nem,

Good one Nembot :T:T:T