PPI Reclaiming Discussion part 4

cappo

lilykim wrote: »

Despite contacting David Chan the CEO of Barclays customer service, no progress for about 4 weeks now. As original claim was made in June, I am going to proceed with a complaint to the Ombudsman.

However, my Barclaycard debt was "sold on" to a finance company and I have an arrangement in place to make monthly payments. Does this mean if I get PPI refund that the money will be sent to the finance company or to me? If anyone can answer I will be very grateful.

Thanks

Hi kim as i said to another poster last night i think you'll find that if the debt is sold on and you have a payment arrangement in place any returns will have to be paid over to the finance company, all you can do if you make a recovery is talk to the bank and see if there is any leeway although i would think it would be at there discretion as you are in arrears, good luck

cappo

BillyMc wrote: »

My partner phoned Arnold Clark about her loan with them, taken out 2003, and has been told that they destroy all paperwork after 6 years and so have no information at all on her loan even though it was still active 4 years ago.
Any advice on next steps to take would be welcome.

Hi billy i'd sar them for the info now, all the banks are playing hard to get now i'd give them another chance to sort this or wait for a final response mentioning the ombudsman then fos it.




https://forums.moneysavingexpert.com/discussion/1475553

cappo

kima09 wrote: »

Well, HSBC were as good as their word, they said payment would be made within 10 working days of receipt of the acceptance from, and it was!! :j:j:j £5,510.00 :eek::eek:

I am sending HUGE thanks to ALL of you here who advised and encouraged me, I was very unsure of doing this as I thought it would be long-winded and complicated, but it wasn't - just the one form & sit back and wait.

Thank you all, I'm so pleased, and please keep up the fantastic job you do on this forum - without it, I would definitely not have put in a claim.
:beer:

well done kima:j:j:j:j:beer::beer::beer::beer::money::money::money::money::D:D:cool::cool::cool::T:T:T:T:):):):)

irnbru74

Hi,
Can anyone help.2 loans with Sainsybury's loan one refinancing the other. Put complaint in may and got an uphold letter 27th August, but it seems they have just investigated 1 loan (this loan ran for 4 years, the earlier one 7 months)
Have just had an arguement with one of their employees as she is stating that they are only obliged to investigate loan that was initially complained about. I argued that these were linked loans and that as part of my offer it said it would investigate all loans I had taken out and under FSA guidelines all loans must be investigated!
Am I right, or have I just made a fool of myself?
I am so angry - Has been ongoing since May and they still can't get it right.
Oh, and I am still waiting for payment, for loan upheld!!
Thanks
PS sorry for rant
If I am right, does anyone have an email for anyone I can complain to?

cappo

irnbru74 wrote: »

Hi,
Can anyone help.2 loans with Sainsybury's loan one refinancing the other. Put complaint in may and got an uphold letter 27th August, but it seems they have just investigated 1 loan (this loan ran for 4 years, the earlier one 7 months)
Have just had an arguement with one of their employees as she is stating that they are only obliged to investigate loan that was initially complained about. I argued that these were linked loans and that as part of my offer it said it would investigate all loans I had taken out and under FSA guidelines all loans must be investigated!
Am I right, or have I just made a fool of myself?
I am so angry - Has been ongoing since May and they still can't get it right.
Oh, and I am still waiting for payment, for loan upheld!!
Thanks
PS sorry for rant
If I am right, does anyone have an email for anyone I can complain to?

No irnbru you are perfectly right and correct they have to investigate any and all loans on your account whether you know about them or not, read my post 2 or 3 back we are starting to see the banks go back pre j.r now where they appealed everything and always tried to wriggle out of paying up, as beamer would say hit them hard.

amersall

catkitty wrote: »

Hi all, just hoping for some advice. Me n hubby took out a First PLus loan in Nov 2006, PPI was taken out on the basis that it would increase our chances and were also told that if I didnt claim then I would get all the premims back at the end so I may as well take it out anyway. The PPI was loaded to the start of the loan and was £5571 on a £28k loan that we were consolidating. WE paid off the loan in full, including the PPI when we sold our house in 2007. If I try and claim this back do I consider the interest til now or just for the period of the loan considering we paid it early. Oh, also reading through the paperwork they would never have paid out anyway as I was only a Temporary Worker at the time, I wasnt even on a contract.

Any advice would be great. Thanks :-)

Send this to FP,this is a win.The interest on the ppi is included in the monthy payment,you will get 8% to the date of redress.


We/I believe we were mis sold the ppi on the above account number,and would like recordings,if any to the contrary of my/our reasons for mis sell set out below.

1)We/I were not told that the ppi was in effect another loan that was added to the original loan and was repayable over the loan term with interest.

2) We/I were told that the ppi was a 5 year policy, but not told the ppi would still be on the loan to term end with interest.

3) We/I were told that if we did not make a claim,or go into arrears on the ppi ,after 5 years we would recive the cashback of ppi but this would not include the interest made on these payments that we paid over the 5 years.

4) We/i believe we were not given enough information on this ppi to make an informed decision. Had we/i known the full cost of this ppi we would not have taken it.

In line with the FOS recommendations it is requested that the overall situation be restored as if PPI had never been included. This will entail:
A refund of the monthly payments that have actually been paid towards the overall loan in excess of those that would have been needed, if the original loan had been sold without the PPI policy.

In addition, interest at the rate of 8% simple per annum to any excess payments made from the time each payment was made to the point that Firstplus pays them back to us.

Unless you can prove without doubt that this PPI policy was fair, reasonable and suitable for my/our circumstances we/I will require you to rearrange the loan as if PPI had never been included on the above loan.

amersall

There is a pertinent sentence in the letter I get from MINT which says - "This money will be automatically credited to your card balance. If however your card is no longer active we will send you a cheque".

They should now send you a cheque,give them 7 days,if you dont recieve this,give them a ring.

amersall

catkitty wrote: »

HI all

Just a quick question. I had my loan through First Plus and paid everything to them, yet I have just checked the policy for the PPI and it says it was underwritten by Barclays (Northern Ireland eek) - Do I put my claim to First PLus or to Barclays or to both?

You send it to FP at cardiff.

irnbru74

hi,
Thanks Cappo, do you happen to know what guideline it is (so I can quote it in email) and who I complain to - its HBOS, I wouldn't normally single anyone out when complaining but their employee was really really rude and generally unhelpful!

Many thanks

amersall

Lemon_Tree wrote: »

i've just called NRAM about for the form i returned to them at the end of October after they wrote to me and i'm told it will take at least 10 weeks, is this the norm?
thanks

This is,you will have this dealt with very quckly,NRAM are brilliant,and fast pay out too.