PPI Reclaiming Discussion part 4

irnbru74

Hi,

Does anyone have an email address for customer services at lloyds tsb?

Thanks

cappo

irnbru74 wrote: »

Hi,

Does anyone have an email address for customer services at lloyds tsb?

Thanks

customer.care.insurance@lloydstsb.co.uk

cappo

still can't import ceo's email addy over they must have put anti copy software on it or i'm doing it wrong, i got customer services just can't bring the ceo across.

dorisdeb

iV BEEN OFFERED TWO PAYMENTS ON MIS-SOLD PPI LOANS IV HAD BY RBS.. IV ACCEPTED THERE OFFERS AND PAYMENTS SHOULD OF BEEN MADE BY THIS WEDNESDAY 26TH. THEY HAVE WRITTEN SAYING THERE MAY BE A FOUR WEEK DELAY AND WILL PAY INTEREST ON THIS AMOUNT. CAN ANYONE TELL ME WHAT INTEREST THEY WILL PAY PER DAY.THANKS

cappo

dorisdeb wrote: »

iV BEEN OFFERED TWO PAYMENTS ON MIS-SOLD PPI LOANS IV HAD BY RBS.. IV ACCEPTED THERE OFFERS AND PAYMENTS SHOULD OF BEEN MADE BY THIS WEDNESDAY 26TH. THEY HAVE WRITTEN SAYING THERE MAY BE A FOUR WEEK DELAY AND WILL PAY INTEREST ON THIS AMOUNT. CAN ANYONE TELL ME WHAT INTEREST THEY WILL PAY PER DAY.THANKS

Hi doris i would think that it would be the 8% across the board for the extra time that your waiting.

beverleykim

lisajaynec wrote: »

I took out a wallis card in 2001 with Creation, this was taken over to Santander from 2004 to present, so I've been paid out until 2004, so took it to FOS for 2004 to present.
Lisa

Hi all, and I hope Lisa sees this post.

An update with regard to my Wallis Card. Creation Finance has upheld my complaint and refunded me, very quickly in fact, for the premiums and interest due up to 2004. I only received this refund once I could prove that I was not in employment when I took out the card, and I had to obtain this information from the National Insurance Contributions Office myself and send to Creation Finance. Having asked Creation to give me a breakdown of the figures and how they reached my final refund figure, it showed me that the refund only went up to 2004 even though the insurance continued until 2007.

I have spoken to the FOS about this today, who has confirmed that even though GE Capital (Santander) took over the ownership of the card in 2004, the mis-sell was at the start of the insurance, and so Creation Finance are responsible to refund me for the whole life of the insurance, not just the early part.

I have therefore written to them to day asking them to send me the extra three years of premium payments.

I will keep you posted as to what happens, but thought others would benefit from this information.

cappo

beverleykim wrote: »

Hi all, and I hope Lisa sees this post.

An update with regard to my Wallis Card. Creation Finance has upheld my complaint and refunded me, very quickly in fact, for the premiums and interest due up to 2004. I only received this refund once I could prove that I was not in employment when I took out the card, and I had to obtain this information from the National Insurance Contributions Office myself and send to Creation Finance. Having asked Creation to give me a breakdown of the figures and how they reached my final refund figure, it showed me that the refund only went up to 2004 even though the insurance continued until 2007.

I have spoken to the FOS about this today, who has confirmed that even though GE Capital (Santander) took over the ownership of the card in 2004, the mis-sell was at the start of the insurance, and so Creation Finance are responsible to refund me for the whole life of the insurance, not just the early part.

I have therefore written to them to day asking them to send me the extra three years of premium payments.

I will keep you posted as to what happens, but thought others would benefit from this information.

It seems to me bev these banks are making it up as they go along.

beverleykim

cappo wrote: »

It seems to me bev these banks are making it up as they go along.

Hi again Cappo

Yeah, I agree. Creation are not going to like to hear this news, but were trying to get away with it by not giving dates etc., in their original refund letter. So again advice to you all. Get a breakdown of the amount to be refund, including dates etc., because they are trying to be devious and cover up full information.

lisajaynec

beverleykim wrote: »

Hi all, and I hope Lisa sees this post.

An update with regard to my Wallis Card. Creation Finance has upheld my complaint and refunded me, very quickly in fact, for the premiums and interest due up to 2004. I only received this refund once I could prove that I was not in employment when I took out the card, and I had to obtain this information from the National Insurance Contributions Office myself and send to Creation Finance. Having asked Creation to give me a breakdown of the figures and how they reached my final refund figure, it showed me that the refund only went up to 2004 even though the insurance continued until 2007.

I have spoken to the FOS about this today, who has confirmed that even though GE Capital (Santander) took over the ownership of the card in 2004, the mis-sell was at the start of the insurance, and so Creation Finance are responsible to refund me for the whole life of the insurance, not just the early part.

I have therefore written to them to day asking them to send me the extra three years of premium payments.

I will keep you posted as to what happens, but thought others would benefit from this information.

Thanks Beverley- i have seen this, but it was Santander who told me to claim from 2001 to 2004 from creation and themselves (santander) from 2004-2011. I have received all my money back from creation but santander turned me down as they stated they UPGRADED my ppi in 2004 once they took over the account. I have been to FLA who weren't much help. my complaint is logged with FOS. Keep me informed of your progress and i will keep you informed of mine.
Thanks
Lisa

lisajaynec

cappo wrote: »

It seems to me bev these banks are making it up as they go along.

I agree Cappo.