PPI Reclaiming Discussion part 4

sunny8_2

cclissold wrote: »

I would also say that you will be approaching the national press with it. But only do that if you are ready to do that. i was thinking about it myself last night. dont really want my business on show for all to see but i fear it is getting near that.

C.x

How long have you waited C? This is my hubby's. We are only using the refund to pay things off to near us to being debt free, and it is only a pittance they are refunding him compared to others - but it isnt the point! Hubby rang today when he recieved the letter and the excuse was
1) the back log and
2) they wait until they get a bulk load then pay them??? ppfftt!! dont believe it for a minute!!:mad: Good luck C xx

bflare

Hello everyone i have posted a similar question on the successes and failures thread but had no answers so thought i would try my luck on here. I received a letter from Barclays on the 24th of August upholding my complaint & giving me an estimate of my redress. The letter said that they would arrange for a member of there "Complaints Resolutions Team" to contact me within 40 days & they have also added 8% per annum simple interest to the estimate for 40 working days from the 24th August. This made me think that i would be paid out within the stated time scale???? My calculations are that the 40 days are up today? I did not receive any contact from them so i rang them up nearly 2 week ago & they said i should of received the calculations sheets which i had not. The next day i received the calculations but they were dated 19th September!!! Anyway i have rang them a total of 4 times now since last Friday i basically keep getting fobbed off but been told that i should of received the redress by now. I emailed the CEO today & the Customer Relations Manager Mark Bailey who replied with " I have passed your correspondence to my senior colleagues within our Payment Protection Insurance Team and asked them to respond to you directly"

I am now franckly getting pee'd off with it all :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:


Can anyone tell me what the FSA guidelines are for the time scale of upholding the complaint to redress??? I am sure i read on here that it was 8 week (40 days)????

Thanks

Tony.

beamerguy

sunny8 wrote: »

:j:j i have done as you would have done:

Good Evening,

NOTICE OF INTENT:

I am writing to you for the 4th time with regards to reimbursement for a PPI claim that has been pending with you for over 19 months now.

The claim was entered in January 2010 and was pursued by the FOS.

The claim was upheld on the 8th July 2011 and accepted by the FOS on the 22nd of July 2011. 63 days on and i am STILL waiting.... the guidelines issued by the FOS were 28 days and you have more than doubled this.

I have been more than accommodating having to endure this case this length of time which is down right diabolical and not acceptable. I have also spent money on hundreds of telephone calls chasing up this complaint - to which you should be also reimbursing!! In fact you should be also paying COMPENSATION for not adhering to guidelines.

I am giving you another 24 hours, to transfer the funds in to my account or i will go on to escalate and report this complaint to the FOS, FSA and the ICO as i am sure they are not aware of your breach in concern with refunding guidelines, and getting away with it.

I am sure if i owed anything to your bank that was to be paid in 28 days and was not, there would sure to be repercussions.

Your are surely not acting lawful and fairly to which the FOS and FSA guidance insist you follow.

Yours Faithfully

:T:T Ltes see if this moves him on...probably not!! Think it would take more than a rocket.....:rotfl: xx

Hiya what everyone should understand is that Hester is more like a puppet CEO, HIS SALARY is paid by 83% of taxpayers and so are his bonuses.
He was recently in front of the Parliamentary Commission and JESTED that his parents said he earned too much money ???
Well I guess Mummy and Daddy Hester know their son better than we do and probably also know he is not a fit person to be in charge of The Royal Bank Of Scotland.

If he does not reply, keep hitting him, this man has two choices, do his job properly or GET OUT and let a real person take over.

There is every chance you will get a reply from a Scott McLellan
Group Customer Relations who Hester passes complaints to. McLellan is a complete waste of space, lots of promises and no action.

The Royal Bank Of Scotland is a complete and utter shambles run by this man

sunny8_2

beamerguy wrote: »

Hiya what everyone should understand is that Hester is more like a puppet CEO, HIS SALARY is paid by 83% of taxpayers and so are his bonuses.
He was recently in front of the Parliamentary Commission and JESTED that his parents said he earned too much money ???
Well I guess Mummy and Daddy Hester know their son better than we do and probably also know he is not a fit person to be in charge of The Royal Bank Of Scotland.

If he does not reply, keep hitting him, this man has two choices, do his job properly or GET OUT and let a real person take over.

There is every chance you will get a reply from a Scott McLellan
Group Customer Relations who Hester passes complaints to. McLellan is a complete waste of space, lots of promises and no action.

The Royal Bank Of Scotland is a complete and utter shambles run by this man

Here Here!! :money::money:xx

sunny8_2

bflare wrote: »

Hello everyone i have posted a similar question on the successes and failures thread but had no answers so thought i would try my luck on here. I received a letter from Barclays on the 24th of August upholding my complaint & giving me an estimate of my redress. The letter said that they would arrange for a member of there "Complaints Resolutions Team" to contact me within 40 days & they have also added 8% per annum simple interest to the estimate for 40 working days from the 24th August. This made me think that i would be paid out within the stated time scale???? My calculations are that the 40 days are up today? I did not receive any contact from them so i rang them up nearly 2 week ago & they said i should of received the calculations sheets which i had not. The next day i received the calculations but they were dated 19th September!!! Anyway i have rang them a total of 4 times now since last Friday i basically keep getting fobbed off but been told that i should of received the redress by now. I emailed the CEO today & the Customer Relations Manager Mark Bailey who replied with " I have passed your correspondence to my senior colleagues within our Payment Protection Insurance Team and asked them to respond to you directly"

I am now franckly getting pee'd off with it all :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:


Can anyone tell me what the FSA guidelines are for the time scale of upholding the complaint to redress??? I am sure i read on here that it was 8 week (40 days)????

Thanks

Tony.

Hi Tony,
To be honest, i dont think the banks know themselves what the guidelines are!!:o:o
I am sure someone will be along soon who is up to date with guidance...good luck:):) xx

beamerguy

cclissold wrote: »

I would also say that you will be approaching the national press with it. But only do that if you are ready to do that. i was thinking about it myself last night. dont really want my business on show for all to see but i fear it is getting near that.

C.x

Believe it or not, the National Press are not interested, it is old news, they are only interested in the Scandals of today.

Given another few days and the Liam Fox rubbish will vanish like all the stories. It would be a brave newspaper who had the guts to bring back old news like BANKS SOLD FRAUDULENT INSURANCE AND RIPPED OFF MILLIONS OF PEOPLE.... who knows, maybe the Sun, Mirror, Telegraph might have a reporter who has the interests of the public at heart ??

wishful thinking .. pigs might fly as well

beamerguy

For those of you who are experiencing problems with Lloyds TSB, this a direct copy and paste from their website

Here's what you need to do:

Call or write to us
At Lloyds TSB we are committed to making it as easy as possible to resolve your complaint. We’d like to discuss the details of your case with you directly so your concerns can be resolved as quickly as possible. You can call us on 0845 601 2683 , our dedicated number for PPI complaints or write to us at Lloyds TSB, PPI Customer Relations, BX1 1LT.
Download and complete a FOS PPI Questionnaire
If you decide you want to proceed with your complaint, download the
FOS PPI Questionnaire and fill in the details of your case. Filling in a FOS PPI Questionnaire from the Financial Ombudsman Service helps us process your complaint as efficiently as possible.
Send it directly to us
Send the FOS PPI Questionnaire directly to us at Lloyds TSB, PPI Customer Relations, BX1 1LT. We are committed to resolving complaints. We have employed additional new members of staff to help customers with their queries about PPI policies.

WHAT DO THEY MEAN BY THIS ???
At Lloyds TSB we are committed to making it as easy as possible to resolve your complaint.

TRUE OR FALSE

dizzeeblondee

sunny8 wrote: »

:j:j i have done as you would have done:

Good Evening,

NOTICE OF INTENT:

I am writing to you for the 4th time with regards to reimbursement for a PPI claim that has been pending with you for over 19 months now.

The claim was entered in January 2010 and was pursued by the FOS.

The claim was upheld on the 8th July 2011 and accepted by the FOS on the 22nd of July 2011. 63 days on and i am STILL waiting.... the guidelines issued by the FOS were 28 days and you have more than doubled this.

I have been more than accommodating having to endure this case this length of time which is down right diabolical and not acceptable. I have also spent money on hundreds of telephone calls chasing up this complaint - to which you should be also reimbursing!! In fact you should be also paying COMPENSATION for not adhering to guidelines.

I am giving you another 24 hours, to transfer the funds in to my account or i will go on to escalate and report this complaint to the FOS, FSA and the ICO as i am sure they are not aware of your breach in concern with refunding guidelines, and getting away with it.

I am sure if i owed anything to your bank that was to be paid in 28 days and was not, there would sure to be repercussions.

Your are surely not acting lawful and fairly to which the FOS and FSA guidance insist you follow.

Yours Faithfully

:T:T Ltes see if this moves him on...probably not!! Think it would take more than a rocket.....:rotfl: xx

OOO nice! Although perhaps if we find these elusive blokes and poke them with cocktail sticks until he submits, I'd find it more satisfying:rotfl:


Beamerguy.....I did chortle at your posts :rotfl:
I emailed this ere 'arseoriohole' 007 guy yesterday, didn't expect a call, but I got one this afternoon.
I'd called this morning the usual number and been told nothing as usual. Now when the claims handler called me, she told me I had been issued with one of my cheques on Monday, so thats hopefully on its way. I asked that the one they hadn't issued to be payed into my account by Friday...she couldn't gaurantee that it would be paid direct to account, but would see what she could do. If she hasn't done anything by Monday, I can now call her directly on Monday.


Once all this money has been handed over, I shall be leaving minimum funds in my accounts for the bills to be paid and the rest of it is being stored under the mattress, as I reckon by this time next month all the banks will have padlocks on the doors, and no more money left to cough up with. Hence why they are draggin their heels to hand it back..........cause there is none!!!!

beamerguy

As you know from previous posts, I am waiting an answer from Antonio Osario to my numerous emails. So far the man has not replied. This is the height of rudeness and ignorance

MY EMAIL SENT TONIGHT
Mr Osorio,

You are not responding to my emails ? Are you not reading them or are you ignoring them. Are you passing them to one of your lower staff. Either way, you are behaving in an unhonourable manner which is indeed very rude. Your wesite statement says

"At Lloyds TSB we are committed to making it as easy as possible to resolve your complaint."

I would expect the CEO of a company making such a statement to comply with it as well or withdraw such a statement as being untrue

MY QUESTION STILL REQUIRING YOUR ANSWER
I have now asked 3 times for a copy of the PPI that St Andrews allowed MBNA to re-sell to their customers.
It is indeed very worrying that you fail to supply me with a copy, attaching to an email is so easy BUT ... You seem to not want to do this.
May I suggest that as CEO of the Lloyds Banking Group, you behave in a proper manner as so far, this appears to be a fraudulent activity created between two banks.

THIS IS THE MAN WHO IGNORES EMAILS, ANTONIO OSORIO

beamerguy

dizzeeblondee wrote: »

OOO nice! Although perhaps if we find these elusive blokes and poke them with cocktail sticks until he submits, I'd find it more satisfying:rotfl:


Beamerguy.....I did chortle at your posts :rotfl:
I emailed this ere 'arseoriohole' 007 guy yesterday, didn't expect a call, but I got one this afternoon.
I'd called this morning the usual number and been told nothing as usual. Now when the claims handler called me, she told me I had been issued with one of my cheques on Monday, so thats hopefully on its way. I asked that the one they hadn't issued to be payed into my account by Friday...she couldn't gaurantee that it would be paid direct to account, but would see what she could do. If she hasn't done anything by Monday, I can now call her directly on Monday.


Once all this money has been handed over, I shall be leaving minimum funds in my accounts for the bills to be paid and the rest of it is being stored under the mattress, as I reckon by this time next month all the banks will have padlocks on the doors, and no more money left to cough up with. Hence why they are draggin their heels to hand it back..........cause there is none!!!!

I emailed this ere 'arseoriohole' 007 guy yesterday:rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl:

Si Si Mama, willa passa your message to the arseoriohole :rotfl::rotfl::T

Antonio sarà l'amore e la adoro sempre. I processi in corso per me

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