PPI Reclaiming Discussion part 4

cappo

beverleykim wrote: »

Hello to you all, and well done to all the successful winners recently.

I have been chasing Barclays for full details of all my accounts I have had with them over the years. I have sent four letters so far, the £10 cheque has been presented, but they still have not sent me details of too MLoans that I had with them. They have sent other information for more recent accounts twice, but never refer to these two loans. I have even sent them a copy of bank statement showing payments being made to these two loans back 1996 to prove they did exist. Can someone please remind me what are the names, apart from the FOS, that I quote to scare them into sending me what I am entitled too and what I have paid for? Thank you.

Hi bev the ico for breaches of the data protection act 1998 and and fsa for bank related general enquiries, see links below


http://www.ico.gov.uk/


http://www.fsa.gov.uk/

cappo

beamerguy wrote: »

For those of you who are experiencing problems with Lloyds TSB, this a direct copy and paste from their website

Here's what you need to do:

Call or write to us
At Lloyds TSB we are committed to making it as easy as possible to resolve your complaint. We’d like to discuss the details of your case with you directly so your concerns can be resolved as quickly as possible. You can call us on 0845 601 2683 , our dedicated number for PPI complaints or write to us at Lloyds TSB, PPI Customer Relations, BX1 1LT.
Download and complete a FOS PPI Questionnaire
If you decide you want to proceed with your complaint, download the
FOS PPI Questionnaire and fill in the details of your case. Filling in a FOS PPI Questionnaire from the Financial Ombudsman Service helps us process your complaint as efficiently as possible.
Send it directly to us
Send the FOS PPI Questionnaire directly to us at Lloyds TSB, PPI Customer Relations, BX1 1LT. We are committed to resolving complaints. We have employed additional new members of staff to help customers with their queries about PPI policies.

WHAT DO THEY MEAN BY THIS ???
At Lloyds TSB we are committed to making it as easy as possible to resolve your complaint.

TRUE OR FALSE

Hi beamer makes you laugh doesn't it, i chased them for 6 months before they even admitted i had ppi, what do you think of that one? steve

beamerguy

sunny8 wrote: »

Hia Beamer, just come in to an email stating that someone will be in touch forthwith my complaint and that was it???

How can i reply please as we gave them 24 hours to respond?

Hope your well :)xx

Hi, just sent you an email

beamerguy

cappo wrote: »

Hi beamer makes you laugh doesn't it, i chased them for 6 months before they even admitted i had ppi, what do you think of that one? steve

Hi CAP, I'm afraid these banks are clutching at straws, I have not received any reply so far from Antonio, the man is very ignorant and should not be the CEO.
Infact a child could do a better job

gemlover

Hi. Following advice on here yesterday I emailed the CEO of Halifax and hey I had a phone call this morning from a claim handler who has been appointed as a result of the email! Better still she works about 10 miles away and has given me her direct phone number.

I was told yesterday in a phone call that my proof of PPI had not been received even though I had proof and low and behold the claim handler assured me she could see my proof on the screen so hopefully I will get a quick response to my claim and and an offer letter.
Thanks to you all who gave me this advice.

cclissold

sunny8 wrote: »

How long have you waited C? This is my hubby's. We are only using the refund to pay things off to near us to being debt free, and it is only a pittance they are refunding him compared to others - but it isnt the point! Hubby rang today when he recieved the letter and the excuse was
1) the back log and
2) they wait until they get a bulk load then pay them??? ppfftt!! dont believe it for a minute!!:mad: Good luck C xx

put claim in 2 june,upheld 27 aug. acceptance received by halifax on 16 sept but i say it is 9 sept when i faxed them. i am going away for a week on saturday so might not be able to check on progress as much. maybe by the time i get back a nice big cheque will be waiting!!

C.x

SandyMc

Hello everyone i have posted a similar question on the successes and failures thread but had no answers so thought i would try my luck on here. I received a letter from Barclays on the 24th of August upholding my complaint & giving me an estimate of my redress. The letter said that they would arrange for a member of there "Complaints Resolutions Team" to contact me within 40 days & they have also added 8% per annum simple interest to the estimate for 40 working days from the 24th August. This made me think that i would be paid out within the stated time scale???? My calculations are that the 40 days are up today? I did not receive any contact from them so i rang them up nearly 2 week ago & they said i should of received the calculations sheets which i had not

I have had the same letter, (x2) and no contact from this mysterious team, and no calculations sheet either. Think I will give them a ring tomorrow. Can I ask if your redress on this new fangled dangled "calculations sheet" matched the estimate you were initially given?

RoRoRo

Hi everyone,
Congrats to everyone who successfully received their payment. I'm currently helping out my mother's to fill in the form.
Just a quick silly question though , if there was multiple loans/credit cards with PPI from the same bank can we fill in one form or for every complaints we fill in a form?

Thank you in advance.

dizzeeblondee

HX is on watchdog tonight......I wonder if they're gonna get ripped to pieces about their appauling PPI timelines:rotfl::rotfl::rotfl:

beamerguy

RoRoRo wrote: »

Hi everyone,
Congrats to everyone who successfully received their payment. I'm currently helping out my mother's to fill in the form.
Just a quick silly question though , if there was multiple loans/credit cards with PPI from the same bank can we fill in one form or for every complaints we fill in a form?

Thank you in advance.

Suggest you do fill in a form for each credit card, as you have probably read on these forums, the staff of these banks are not that clever, infact some of them are downright thick.
ONE FORM PER CLAIM so you know where you are

If it is a Lloyds card, be prepared for a lot of stupidity