PPI Reclaiming Discussion part 4

pigsmightfly

di3004 wrote: »

Doh!

Email the customer care and the CEO at the same time!
[EMAIL="customer.care.insurance@lloydstsb.co.uk"]customer.care.insurance@lloydstsb.co.uk[/EMAIL]

http://www.!!!!!!/sm.php?em=antonio.osorio*lloydsbanking.com

Fingers crossed x;)

Di, is this the same customer care email for Halifax too?

di3004

pigsmightfly wrote: »

Di, is this the same customer care email for Halifax too?

I know the CEO is, not too sure on the customer team though, but otherwise as they are related, ask the customer team if they will kindly forward you the email of the customer team of halifax x;)

pigsmightfly

di3004 wrote: »

I know the CEO is, not too sure on the customer team though, but otherwise as they are related, ask the customer team if they will kindly forward you the email of the customer team of halifax x;)

Thanks, will give that a go

di3004

pigsmightfly wrote: »

Thanks, will give that a go

Good luck honey x;)

pigsmightfly

di3004 wrote: »

Good luck honey x;)

They have emailed me back from customer.care.insurance@lloydstsb.co.uk saying this email address is for home insurance only and cannot help me

redkelly

Updated last week to say MBNA had upheld my claim... phoned them today they are paying me £4637.72 all from one phone call made on 30th August 2011 I am overjoyed and means this CC is almost clear.:j:j:j:j
Refund should hit the account in the next couple of days.

I have been a luker on this thread for a while and really couldn't make up my mind to go for it or not and now sooooooo happy thank you all so much

cappo

pigsmightfly wrote: »

They have emailed me back from customer.care.insurance@lloydstsb.co.uk saying this email address is for home insurance only and cannot help me

Hi pigs there talking rubbish thats the one i use

cappo

redkelly wrote: »

Updated last week to say MBNA had upheld my claim... phoned them today they are paying me £4637.72 all from one phone call made on 30th August 2011 I am overjoyed and means this CC is almost clear.:j:j:j:j
Refund should hit the account in the next couple of days.

I have been a luker on this thread for a while and really couldn't make up my mind to go for it or not and now sooooooo happy thank you all so much

Nice one red, here goes the victory parade again:j:j:j:beer::beer::beer::money::money::D:D:D:T:T:T:T:T:cool::cool::cool::):):)

pigsmightfly

cappo wrote: »

Hi pigs there talking rubbish thats the one i use

Thought as much....bloomin banks :mad:

smitchy73

Ruth1969 wrote: »

Hi guys, I just wanted to let you know that there are now new timescales that the banks are using and for those claims made recently they have.................wait for it............ up to 16 WEEKS in which they have to reply to you. Actually getting the cash back with take even longer! Good luck on your reclaiming though, it'll be worth it in the end. Awaiting £2k from Lloyds which I'm told will be here by Next Wednesday!

Regards

Ruth

Ruth
the banks dont have 16 weeks to reply to you, the FSA gave the banks 16 weeks to deal with complaints received from when the Judicial Review result came in until 31st August, for complaints received from 1st September until 31st December they will be allowed 12 weeks and from 1st January 2012 they are back to the original 8 weeks to give you a final decision. At this point they must report to you in writing with their final decision or ask for more time AND advise you of your rights to make a further complaint to FOS.
I've also been reading over the past few weeks that once they make their decision they have up to a further 8 weeks to calculate your redress and pay you back your refund.
This is all shocking time scales I admit, but due to the sheer numbers involved of cases that had been on hold because of the JR it's no surprise really that there is this amount of problems, hold fire and we'll all get there in the end, and the flip side is to complaint to FOS but you may wait 18 months to get a decision there!:eek: