PPI Reclaiming Discussion part 4

IANC

IANC wrote: »

First National Bank was owned by Abbey National originally.

It disposed of First National in 2003, which was taken over by (GE - General Electric), so most likely GE Money now :money:
http://www.bank.org.uk/abbey-national-bank/

Yes, as I thought. Now GE Money

http://www.gemoney.co.uk/en/about_ge_money/why_ge_money_about.html

GE Money in the UK

In the UK, GE Money Home Lending (GEMHL) is a leading financial services provider. In 2001 we acquired igroup and in 2003 we acquired First National. Both brands are now trading styles of GE Money Home Lending Limited. We sell our products via a nationwide network of intermediaries and have a strong track record in developing financial products that meet the needs of customers.


I'd send the complaint letter to GE money and see what happens.

http://www.gemoney.co.uk/en/utility/contact_complain.html

Resolutions Team, GE Money Home Lending, Building 4, Hatters Lane, Croxley Green Business Park, Watford, Hertfordshire WD18 8YF

My fee is in the post lol.

Sorry for bumping this, but didn't want Lynk to miss it :money:

wchild

Emma2588 wrote: »

Congrats on the win

Do you mind me asking when you first put your claim in?

Thanks

Early Feb? this year I believe, I was given my 'we acknowledge your claim' the day I think before the court case appeal took place.

di3004 wrote: »

Hiya

Well done on your success!

This issue confuses me to be honest in regards of the tax, I assumed any tax would have been sorted before the payout, or it depends on the full amount, think amersall posted something about this one before, it's similar to earnings income i think but I could be wrong.

Hopefully amersall or someone will know more of this and post up shortly.

Good luck and well done!

Thanks Di, did you not get the same sort of correspondance from Lloyds stating about sorting out the interest/tax with your local tax office?

Niggly wrote: »

If the interest is paid gross then their is a tax liability. If you are working and earning over the personal tax threshold then tax will be paid at 20 % on the interest element only.If you pay higher rate or super tax then there is a further liability. The bank will declare the interest paid to the tax office who in turn will bill you for it at some point. You should complete it on next years tax return.

Me I would find out if the interest was paid gross first. If so stick a couple of grand away to pay the revenue.

N

Hmmm, alas I'm in the HEL so guess I'll pay the higher tax rate - I will try and find out if this is Gross interest (I assume I can just discuss with Lloyds?). The letter just references 'simple interest @ 8%'

I just thought that this may be a bit of a grey area, considering that of course this is money I've lost from as far back as 2001, so surely tax considerations would have to be taken into account for each year? Also the fact that I have never used or had any TESSA/ISAs over the period. I'd be a bit miffed if I'm just hit with the tax without consideration of any tax allowance or the period of time the interest was 'accrued' over.

Niggly_2

wchild wrote: »

Early Feb? this year I believe, I was given my 'we acknowledge your claim' the day I think before the court case appeal took place.



Thanks Di, did you not get the same sort of correspondance from Lloyds stating about sorting out the interest/tax with your local tax office?



Hmmm, alas I'm in the HEL so guess I'll pay the higher tax rate - I will try and find out if this is Gross interest (I assume I can just discuss with Lloyds?). The letter just references 'simple interest @ 8%'

I just thought that this may be a bit of a grey area, considering that of course this is money I've lost from as far back as 2001, so surely tax considerations would have to be taken into account for each year? Also the fact that I have never used or had any TESSA/ISAs over the period. I'd be a bit miffed if I'm just hit with the tax without consideration of any tax allowance or the period of time the interest was 'accrued' over.

Thats a good point, a word with the tax office might help try and spread the liability especially if you werent higher rate for all the years. Got any accountant buddies or advisors, spose you could offset by doing some pension planning.

N

di3004

donda wrote: »

Hi everyone
Just wanted to know if any one has the correct address for consolidated financial ltd. congrats to everyone getting their money back, have won 3 of mine but no money yet. Is it right they only have until 31st Aug has mine have been ongoing since Oct 2010.

Hiya

There seems to be a few companies on the FSA register with these, if you have any paperwork in relation to this company, also check the company number as they will all differ, the one I found was this one here.

400603 - Consolidated Financial Management Limited

Camp Road
St. Albans
Hertfordshire
AL1 5DX


Or if you contact the FOS, they may have had dealings with these, they should be able to confirm the correct address for you, good luck.;)

di3004

beverleykim wrote: »

Barclaycard

I currently have a complaint in for a Barclaycard Credit Card that I have had since 1991. This has been confirmed as having PPI running on it since then by Barclays. I went into Barclays to open a bank account and credit cards were also part of the deal.

Anyway, as I also had a Masterloan way back that I can find no details apart from number and monthly payments, I have sent a SAR request to Barclays. So far I have received information back on two credit cards (even though I have three) but my query is this, the details they sent on this particular credit cards just comprised of bank statements from 2005 and not 1991 when the card was taken out and nothing else was included, like terms and conditions, my signature to apply for the credit card etc., should these items also be included after submitting a SAR?

It is the same for the other credit card details sent - only copies of statements nothing else- and not from inception.

When this account and credit card started I was a young housewife at the time, so this insurance should never have been added and was of no use to me as did not work. I have also noticed that Accidental Death was also deducted every month for £8.59 per month from I assume inception of the credit card but mysteriously finished in November 2010 - can this also be claimed for.

Well I have added up the PPI payments from 2005 to present day and they amount to £612, but of course I am missing the 14 years the card has run prior to the statements that have been sent to me.

My questions are:

1. Should I not be receiving more details from Barclays?
2. Should I be receiving statements back from 1991?
3. Can I claim back the Accidental Death?

Thanks for your help.

Hi there

I understand that SAR's will only go back as far as the last 6 years, sometimes they will still hold details going back even further, so in this case if you have a local branch, I would call in and speak to them direct and ask them to check the systems for you.

I am not sure about Accidental death but if mis sold I can't see why not, good luck.

di3004

weechicken wrote: »

Hi everyone
I am looking for some advice, I recently sent a claim to santander regarding ppi on a debenhams store card they sent letter within a week saying I signed form and they can find no evidence of mis-selling therefore no refund will be paid. The reasons I gave were the sales person failed to mention anything regarding cover, she filled the form in then told me where to sign also I already had existing cover for unemployment etc. Any advice on what I do next?

Thanks in advance

Hiya

How long ago did you take this out (year)?

If this wasn't the final decision, I would write back and give them further information, if you don't feel they've taken into account the reasons you gave them, tell them so as well and ask them to reconsider.

Normally in the final decision they will suggest the FOS with the details/leaflet if eligible, but if this was sold to you before they became regulated by the FSA, the FOS will not be able to investigate, but they will possibly suggest another avenue as they have done with many of us in this position through the underwriter/insurer.

Hope this helps, good luck.

di3004

Mich973 wrote: »

I called LLoyds again today and did a bit more nagging.

They confirmed that the branch had supplied them with the the information they required on the 6th June. Apparently it now takes 16 weeks from this date for them to complete the investigation, which takes me up to the 19th September.

Oh well......

Hi Mich

Yes unfortunately they have been given extra time (certain banks have), but sit tight on this now, hope you still hear some good news before the 16 weeks, fingers crossed.

How long has you're complaint been with Lloyds?

CJJS

di3004 wrote: »

Hi there

He can give it a go with his reasons, I would also be inclined to ask their data dept for the copy of the telephone recordings which may help, if they are unable to supply these by disk maybe they will hold the data in written transcripts.
So ask youy boyfriend to ring or you write on his behalf to request for the copy of the recordings if you want to, if they don't supply these free, they may require you to request for the data by forms of a Subject access request (SAR).

There is a SAR letter template below link if you want to use/and tweak to his requirements, enclose £0 cheque or postal order, they have 40 calendar days to comply.

However, remember a SAR is optional, but may help if you require further info to help on a reclaim (if they still hold them), normally they will hold up to the last 6 years, sometimes even longer.

For more on reclaiming, you can still continue to make a reclaim with his reasons by completing the reclaim questionnaire as on step 3 below.
Complete and send to the ones who sold him the product/loan, head office or complaints dept, allow 8 weeks for a decision, and keep copies of what you send and receive in case you need to refer back to this again at some point.
Good luck.

Hi,

I originally posted in May, and got the above response. Here's the backstory ...

My boyfriend took out loans with the AA. He bought over the phone. He can't remember exactly what was said, but PPI was added and he didn't know he had it, or at least he didn't know it was costing him extra money.

We couldn't find the paperwork so we requested this under the Consumer Credit Act, enclosing a cheque for £1 and quickly received it back (there are actually two loans accounts, both with PPI added, as he refinanced it with the same company a year and a half down the line, repaying the first loan). Problem is, on the second loan agreement he signed under 'I wish to purchase AA creditcare', thinking it was just one of the places you had to sign to get the loan. He didn't though tick the accompanying box to say that he wanted it. On the first agreement it details the AA credit care on the financial breakdown, but there is no separate box to say he wants it, or separate place to sign, no opt-in and no- opt out. It's just part of the agreement.

I have the questionnaire and am ready to fill it out, but as he can't remember what was said when he arranged the loan over the phone, as Di suggests, I do think it is a good idea to try and get transcripts/recordings of the phone conversations via a SARs.

I'm using the link that Di posts above (had to remove the URLS to post) as a template for the SARS letter, but am wandering for the purposes of this claim is it worth asking for everything that this template lists? For example is it worth asking for:

"Underwriting sheet or other such document recording any commission (or other) payment made to an intermediary or packager, and/or payment/commission from the insurer in relation to my account", or "Full hard copy print outs of my personal or financial information, held in a digital, magnetic or any other format which is held in any archives, backups or other storage devices / locations."

I guess recordings/transcripts of the calls are the important thing. But I'm thinking that since we are paying £10, then we may as well get all we can. But I would rather get the info sooner rather than later, and don't want to cause unnecessary delay.

Any thoughts or advice?

Thanks for your help ...

di3004

CJJS wrote: »

Hi,

I originally posted in May, and got the above response. Here's the backstory ...

My boyfriend took out loans with the AA. He bought over the phone. He can't remember exactly what was said, but PPI was added and he didn't know he had it, or at least he didn't know it was costing him extra money.

We couldn't find the paperwork so we requested this under the Consumer Credit Act, enclosing a cheque for £1 and quickly received it back (there are actually two loans accounts, both with PPI added, as he refinanced it with the same company a year and a half down the line, repaying the first loan). Problem is, on the second loan agreement he signed under 'I wish to purchase AA creditcare', thinking it was just one of the places you had to sign to get the loan. He didn't though tick the accompanying box to say that he wanted it. On the first agreement it details the AA credit care on the financial breakdown, but there is no separate box to say he wants it, or separate place to sign, no opt-in and no- opt out. It's just part of the agreement.

I have the questionnaire and am ready to fill it out, but as he can't remember what was said when he arranged the loan over the phone, as Di suggests, I do think it is a good idea to try and get transcripts/recordings of the phone conversations via a SARs.

I'm using the link that Di posts above (had to remove the URLS to post) as a template for the SARS letter, but am wandering for the purposes of this claim is it worth asking for everything that this template lists? For example is it worth asking for:

"Underwriting sheet or other such document recording any commission (or other) payment made to an intermediary or packager, and/or payment/commission from the insurer in relation to my account", or "Full hard copy print outs of my personal or financial information, held in a digital, magnetic or any other format which is held in any archives, backups or other storage devices / locations."

I guess recordings/transcripts of the calls are the important thing. But I'm thinking that since we are paying £10, then we may as well get all we can. But I would rather get the info sooner rather than later, and don't want to cause unnecessary delay.

Any thoughts or advice?

Thanks for your help ...

Hiya

I would tweak to you're requirements, and you do not need to use all as listed on the SAR, but what you think is beneficial to the complaint, good luck on this x;)

CJJS

Thanks Di ,

On another note - the first loan was taken out in March 2004, and the second in December 2005.

The first loan therefore falls 1 year out of 6 years - is it still possible to requests the info as a SAR?