PPI Reclaiming Discussion part 4

amersall

Hi Amersall - thanks for coming back so quick.

That is twice today i have been quick :D makes a change.
Wait til Di comes on :A she answers a post while the poster is still typing it :rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl:

paddy_rich

amersall wrote: »

That is twice today i have been quick :D makes a change.
Wait til Di comes on :A she answers a post while the poster is still typing it :rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl:

Haha well im pretty new so thats UBER quick by my standards.

Thanks for that - good shout will drop them a line threatening to go to FOS. Thanks again

hellosunshineboy

Hi All

well today was the day that my 8 week deadline passes so ive just rang MBNA and they have told me that they have not looked at my case yet and they have a new deadline, now call me sceptical but ive never heard of MBNA getting an extention??? so i thought i would esculate tthis to the CEO and get his responce.

Does anyone have the email for the CEO?

thanks in advance

amersall

paddy_rich wrote: »

Haha well im pretty new so thats UBER quick by my standards.

Thanks for that - good shout will drop them a line threatening to go to FOS. Thanks again

You are welcome and hope it works

amersall

hellosunshineboy wrote: »

Hi All

well today was the day that my 8 week deadline passes so ive just rang MBNA and they have told me that they have not looked at my case yet and they have a new deadline, now call me sceptical but ive never heard of MBNA getting an extention??? so i thought i would esculate tthis to the CEO and get his responce.

Does anyone have the email for the CEO?

thanks in advance

[EMAIL="ian.odoherty@bankofamerica.com"]ian.odoherty@bankofamerica.com[/EMAIL]

amersall

hellosunshineboy wrote: »

Hi All

well today was the day that my 8 week deadline passes so ive just rang MBNA and they have told me that they have not looked at my case yet and they have a new deadline, now call me sceptical but ive never heard of MBNA getting an extention??? so i thought i would esculate tthis to the CEO and get his responce.

Does anyone have the email for the CEO?

thanks in advance

They have not been granted an extension,under normal timescales for complaints,they can after the 8 weeks ask for more time to deal with this,or they give you the option to go to FOS,you would be better to wait,the bank will pay up sooner rather than later.

di3004

paddy_rich wrote: »

Hi Amersall - thanks for coming back so quick.

If I call them and they still say they can not provide, is there anything I can do or say to get them to speed it up?

If I remember rightly im sure when I applied like I say was a pre-ticked form, all I did was sign and they accepted and sent out my card and confirmation of a limit. Dont recall ever speaking to any sales people at all which is why I really need the application as backup to start my claim.

Hi there

Sorry not that quick this time trust you amersall lmao :rotfl::rotfl:

Have you tried requesting for the paperwork via Subject Access Request (SAR) for this account?

The SAR may be a help if your unable to remember the sale of the policy (hopefully), this normally goes back the last 6 years, some will go beyond that, depending on how lenient the business is as well.

However, if you've not done so and you want to request for data on this account, there is a SAR template you can use below, tweak if required and you enclose the one off payment of £10 cheque or postal order - they then have 40 calendar days to comply.

https://forums.moneysavingexpert.com/discussion/1475553

Hope this helps, but meanwhile follow the advice our lovely amersall have given, the best of luck.;)

di3004

jo-urney wrote: »

finally, a small amount of progress on my claim. the fscs were able to find me on their system this morning when i called, so said my claim has started to be assessed and i will receive my letter/forms to send back from them within the next few days.
that form won't know its a*se from its elbow, it'll be filled in and put back in the post so quickly the day it arrives lol

Brilliant :T:j all go from here now then, and do what many of us did, contact them for updates say every week or other week, good luck, you will be fine.;)

lainey8

could anyone advise were i send ppi questionaire to, for morgan stanley credit card, also monument. thanx

di3004

lainey8 wrote: »

could anyone advise were i send ppi questionaire to, for morgan stanley credit card, also monument. thanx

Try this, if any different hopefully someone will clarify, good luck.

Morgan Stanley25 Cabot SquareLondonE14 4QAMorgan Stanley25 Cabot SquareLondonE14 4QAMorgan Stanley
25 Cabot Square
London
E14 4QA

Tel No: 02074 258000


Monument....

I seem to be having trouble finding, but if you ring the FOS I would ask them as they would have had dealings with them both and know the correct contact details, this way you will get it right the first time, hope that helps, good luck.;)