PPI Reclaiming Discussion part 4

klflosser

di3004 wrote: »

Blimey, that should not be right, if in this scenario surely then they should offer this then as a goodwill offer, they should not in my opinion send you an offer (which you signed and accepted) then change their flipping minds.

I would speak to the FOS about this one and tell them you will be contacting the FSA, or contact the FSA anyway, this is not the way to treat customers.

I have written a letter and copied to the CEO of HSBC.

My point is that if they had the paperwork to hand to make me an offer on 11th July, which they said they did after "further investigation" and knew the exact amount of PPI paid, how can they then say on 19th July that they cannot find any paperwork to support the fact that I had PPI. If they have lost the paperwork in the interim that is their problem not mine.

I have copied them their letter of the 11th and the associated figures. The letter of the 19th July makes no reference at all to that of the 11th July.

I think they are the ones that are totally confused. If they refuse to pay I will certainly be taking this further. :mad:

If I remember from earlier posts a similar thing happened to someone else with another bank, but was sorted out satisfactorily. Here's hoping.

cappo

klflosser wrote: »

I have written a letter and copied to the CEO of HSBC.

My point is that if they had the paperwork to hand to make me an offer on 11th July, which they said they did after "further investigation" and knew the exact amount of PPI paid, how can they then say on 19th July that they cannot find any paperwork to support the fact that I had PPI. If they have lost the paperwork in the interim that is their problem not mine.

I have copied them their letter of the 11th and the associated figures. The letter of the 19th July makes no reference at all to that of the 11th July.

I think they are the ones that are totally confused. If they refuse to pay I will certainly be taking this further. :mad:

If I remember from earlier posts a similar thing happened to someone else with another bank, but was sorted out satisfactorily. Here's hoping.

hi kl i would'nt worry to much about this as i would think a different person in another department has looked at it, they can't uphold it then reject it,contact them this is obviously a mistake

di3004

klflosser wrote: »

I have written a letter and copied to the CEO of HSBC.

My point is that if they had the paperwork to hand to make me an offer on 11th July, which they said they did after "further investigation" and knew the exact amount of PPI paid, how can they then say on 19th July that they cannot find any paperwork to support the fact that I had PPI. If they have lost the paperwork in the interim that is their problem not mine.

I have copied them their letter of the 11th and the associated figures. The letter of the 19th July makes no reference at all to that of the 11th July.

I think they are the ones that are totally confused. If they refuse to pay I will certainly be taking this further. :mad:

If I remember from earlier posts a similar thing happened to someone else with another bank, but was sorted out satisfactorily. Here's hoping.

They have got confused by the seems of it, maybe with another loan, but this you had complained about was resolved, maybe now they will see this as a mistake and put this right, but as you said, they had the paperwork, and now they're saying they don't!
Something not right about this one.

amersall

caza888 wrote: »

Hi

I have been in contact with FOS for updates but they just keep saying my complaint is waiting to be allocated to an adjudicator and it could take up to 9 months for this to happen! They have heard nothing from barclays as well.

I will email the CEO thanks for the email address and the advise

You should have had the goodwill letter, do as Di says and email the ceo,get proof that you are in the group who are getting this gesture.

Also,when Barclays pay up,you will get yours and you will not have to wait for FOS i wouldnt have thought, as Barclays only have until the end of august to sort the claims out that were on hold due to the jr.

amersall

mrsmorris34 wrote: »

hi thanks for replying
the loan was took out nov 2006 so will be fine being with the FSCS
glad to hear it won't be months (hopefully)
Its just really annoying as we thought the ombudsman was the final stage!!

You wont be too long now i am sure,fingers crossed x.

di3004

For anyone who wants to make a reclaim against M&S....


http://money.marksandspencer.com/help/payment-protection-insurance/

cappo

sorry guys been out and about on holiday this week so missed half the posts,will try harder next week,this should be the month of action guys,august is nearly upon us,the banks extension will soon be over it'll be interesting to see if they want another "extension"

di3004

cappo wrote: »

sorry guys been out and about on holiday this week so missed half the posts,will try harder next week,this should be the month of action guys,august is nearly upon us,the banks extension will soon be over it'll be interesting to see if they want another "extension"

Hiya :j hope your well Cappo.;) And have had a good week x

Yes that's right, August is about to approach us, and OMG I will be 43 years young next Saturday......:eek: the years have flown by.:o:rotfl::rotfl::rotfl:

cappo

di3004 wrote: »

Hiya :j hope your well Cappo.;) And have had a good week x

Yes that's right, August is about to approach us, and OMG I will be 43 years young next Saturday......:eek: the years have flown by.:o:rotfl::rotfl::rotfl:

You know what they say Di your as young as the man you feel. (better censor that) happy birthday for next week if i forget, 43, your only a baby, mind you i'm only 45 so i must be nearly a baby as well.:beer::D:):bdaycake::bdaycake:

cappo

Don't eat it it all at once it's a shame you did'nt live closer jackie would have made you a real cake