PPI Reclaiming Discussion part 4

klflosser

mandy1cat wrote: »

I put my complaint with Natwest/RBS in back in November 2010. In December they asked for more info saying the a/c no was wrong so I wrote back saying... strange you are taking money from my current a/c and paying into the a/c no quoted... if this incorrect please refund all payments of every penny blah, blah, blah... Heard nothing so wrote again and still no reply... phoned and told all on hold... phoned again and told you're in the backlog... phoned again and asked what complaint? So I emailled [EMAIL="Stephen.Hester@rbs.co.uk"]Stephen.Hester@rbs.co.uk[/EMAIL] the CEO and got a reply yesterday saying I will get a decision in 10 days!!!!!

Maybe you should email him too.

Thanks for the suggestion. I emailed him last night and today received an email saying they have arranged for a manager from the PPI team to investigate my complaint and give me a full response and will get back to me within 10 working days.
Perhaps things will start moving - pity it has to take another complaint to make it happen.

di3004

chester1976 wrote: »

i have emailed customer services this morning with my hospital admission dates to add to my complaint file, received email this afternoon confirming it has been added and lloydstsb will be in touch shortly, fingers crossed they do mean shortly and its some good news:T

Cool, everything crossed.:T;)

klflosser

Just rung around again regarding those on hold. Much the same news: M & S Money - being dealt with in order of date received and could be days/weeks/months depending on date of complaint receipt. Opus - exactly the same but no time given. They will contact by letter when they get to me.

boycey01

Well I telephoned Halifax Customer Services today. The lady told me that my 3 complaints are still in a queue and cannot give me a time limit on when they will be dealt with. Apparently they haven't started dealing with all PPI complaints yet as the legal team are still getting everything in place! She did say that some people are being dealt with now but that is because they definitely wasn't eligible for PPI, so theirs are easier to deal with. Apparently mine are in "the other pile". I don't know what to think of this because I was mis-sold PPI, on one they just added it without my knowing and the other 2 they told me I had to have it otherwise I couldn't get the loans! Does that mean even if i've been mis-sold PPI but I was "eligible" for it then i'll get my complaints turned down??
Any info would be great

di3004

boycey01 wrote: »

Well I telephoned Halifax Customer Services today. The lady told me that my 3 complaints are still in a queue and cannot give me a time limit on when they will be dealt with. Apparently they haven't started dealing with all PPI complaints yet as the legal team are still getting everything in place! She did say that some people are being dealt with now but that is because they definitely wasn't eligible for PPI, so theirs are easier to deal with. Apparently mine are in "the other pile". I don't know what to think of this because I was mis-sold PPI, on one they just added it without my knowing and the other 2 they told me I had to have it otherwise I couldn't get the loans! Does that mean even if i've been mis-sold PPI but I was "eligible" for it then i'll get my complaints turned down??
Any info would be great

Hiya

I would not worry about that.
They deal with them in batches and it does not mean "another pile for rejection".
They probably have a pile of the ones they have to look into as requested by the FSA for example, they asked them to open files to check for the ones they possibly mis sold, as such the ones who would not have been eligible when they sold it.

And with yours its already one that have been with them over the JR period and being dealt with by another member of the complaints team.
Hope that makes sense.;)

boycey01

di3004 wrote: »

Hiya

I would not worry about that.
They deal with them in batches and it does not mean "another pile for rejection".
They probably have a pile of the ones they have to look into as requested by the FSA for example, they asked them to open files to check for the ones they possibly mis sold, as such the ones who would not have been eligible when they sold it.

And with yours its already one that have been with them over the JR period and being dealt with by another member of the complaints team.
Hope that makes sense.;)

Thanks Di,

Yes that makes perfect sense. I was just thinking surely if they were in the pile to be rejected I would of heard by now. I'm not saying they still may not, i'll just live in hope that they will uphold my complaints!

mandy1cat

Update Re Bank of Scotland

After numerous phone calls to BOS Customer Relations with no joy....
An email to CEO of Lloyds Banking and emails between Customer Care/Andrea Barry which resulted in a reply saying we can't deal with it because it's BOS - my emails made it 100% clear my complaint was with BOS????

Anyway included in the "ooooops sorry not us" email they gave me a different number 01244 693673. I rang it this afternoon. Initially I was very suspicious, as they answered Halifax Customer Services, and thought that I was being given the runaround again BUT I spoke to a very nice/helpful lady. I explained the situation re phone call/emails and going round in circles, I apologised in advance and then told her I was totally p'd off. She was great - I'm hoping not too good to be true. She is going to chase up the person dealing with my claim and if he hasn't phoned me by Tuesday I am to phone her back. She even gave me her direct dial number...

Perhaps I am getting somewhere at last! Fingers and everything crossed.

di3004

mandy1cat wrote: »

Update Re Bank of Scotland

After numerous phone calls to BOS Customer Relations with no joy....
An email to CEO of Lloyds Banking and emails between Customer Care/Andrea Barry which resulted in a reply saying we can't deal with it because it's BOS - my emails made it 100% clear my complaint was with BOS????

Anyway included in the "ooooops sorry not us" email they gave me a different number 01244 693673. I rang it this afternoon. Initially I was very suspicious, as they answered Halifax Customer Services, and thought that I was being given the runaround again BUT I spoke to a very nice/helpful lady. I explained the situation re phone call/emails and going round in circles, I apologised in advance and then told her I was totally p'd off. She was great - I'm hoping not too good to be true. She is going to chase up the person dealing with my claim and if he hasn't phoned me by Tuesday I am to phone her back. She even gave me her direct dial number...

Perhaps I am getting somewhere at last! Fingers and everything crossed.

Fingers crossed Mandy.;)

cappo

boycey01 wrote: »

Well I telephoned Halifax Customer Services today. The lady told me that my 3 complaints are still in a queue and cannot give me a time limit on when they will be dealt with. Apparently they haven't started dealing with all PPI complaints yet as the legal team are still getting everything in place! She did say that some people are being dealt with now but that is because they definitely wasn't eligible for PPI, so theirs are easier to deal with. Apparently mine are in "the other pile". I don't know what to think of this because I was mis-sold PPI, on one they just added it without my knowing and the other 2 they told me I had to have it otherwise I couldn't get the loans! Does that mean even if i've been mis-sold PPI but I was "eligible" for it then i'll get my complaints turned down??
Any info would be great

Don't worry boycey i have just been told that about the hsbc cases i've now put in,i think if they've not been already rejected that is a very good sign

cappo

As i said over the road and here in one of my earlier posts ,i really honestly believe the banks get rid of everything from there desks if the case is not very strong and has no substance,thats not to say everything that doesnt get rejected immediately gets upheld but i think if it's still not been rejected especially after all this time on hold your all in with a good chance as are we all hopefully.