PPI Reclaiming Discussion part 4

di3004

Mikey1414 wrote: »

di3004 wrote: »

Hi there

Try this.

[EMAIL="managingdirectoruk@hsbc.com"]managingdirectoruk@hsbc.com[/EMAIL]

His name is Mr Brian Robertson.

Good luck.;)

Very many thanks for this - I have E-Mailed HSBC today. Your assistance very much appreciated.

Mike.

Your welcome Mike, good luck.:)

ARCHIE1973

WE TOOK OUT A £25000 SECURED LOAN IN APRIL 2004. PPI WAS A FURTHER £6600 ADDED TO THE LOAN. WE USED A BROKER "LOANS.CO.UK" TO FIND US THE LOAN. THE LOAN COMPANY WAS "FUTURE MORTGAGES" WHO ARE PART OF THE "CITI" GROUP I BELIEVE.THE LOAN WAS OVER 7 YEARS AND HAS NOW JUST COMPLETED WE NEVER MADE A CLAIM ON THE PPI.

IN JAN 09 A CLAIMS HANDLING COMPANY TOOK ON OUR MIS SOLD PPI CLAIM. IT TOOK THEM TILL FEB 10 TO SUBMIT THE CLAIM TO THE FOS AFTER FUTURE MORTGAGES BASICALLY TOLD THEM TO GO AWAY. IN FEB 11 WE SACKED THE CLAIM HANDLING COMPANY BECAUSE THEY WERE USELESS NO COMMUNICATION ETC AND TOLD THE FOS TO DEAL DIRECTLY WITH US WHICH THEY WERE FINE ABOUT.

GOT A LETTER FROM FOS IN APRIL WHICH SAYS "WE ARE LOOKING INTO WHETHER WE CAN CONSIDER YOUR COMPLAINT AGAINST THE UNDERWRITER OF YOUR PPI POLICY. THIS IS BECAUSE WE ARE UNABLE TO CONSIDER YOUR COMPLAINT AGAINST THE BUSINESS THAT SOLD YOUR POLICY" THEY THEN GO ON TO SAY THEY ARE LOOKING INTO A COMPANY CALLED "METLIFE INSURANCE LIMITED" AND THAT IS ABOUT IT NO FURTHER EXPLANATION. tHIS IS ALL NEWS TO US AND BASICALLY WE DONT KNOW WHAT THEY ARE TALKING ABOUT WE HAVE NEVER HEARD OF METLIFE NO MENTION OF THEM ON ANY LOAN PAPERWORK AND I KEPT EVERYTHING.

ANYONE GOT ANY IDEAS OF WHATS GOING ON ANY HELP WOULD BE MUCH APPRECIATED. THANKS.

di3004

ARCHIE1973 wrote: »

WE TOOK OUT A £25000 SECURED LOAN IN APRIL 2004. PPI WAS A FURTHER £6600 ADDED TO THE LOAN. WE USED A BROKER "LOANS.CO.UK" TO FIND US THE LOAN. THE LOAN COMPANY WAS "FUTURE MORTGAGES" WHO ARE PART OF THE "CITI" GROUP I BELIEVE.THE LOAN WAS OVER 7 YEARS AND HAS NOW JUST COMPLETED WE NEVER MADE A CLAIM ON THE PPI.

IN JAN 09 A CLAIMS HANDLING COMPANY TOOK ON OUR MIS SOLD PPI CLAIM. IT TOOK THEM TILL FEB 10 TO SUBMIT THE CLAIM TO THE FOS AFTER FUTURE MORTGAGES BASICALLY TOLD THEM TO GO AWAY. IN FEB 11 WE SACKED THE CLAIM HANDLING COMPANY BECAUSE THEY WERE USELESS NO COMMUNICATION ETC AND TOLD THE FOS TO DEAL DIRECTLY WITH US WHICH THEY WERE FINE ABOUT.

GOT A LETTER FROM FOS IN APRIL WHICH SAYS "WE ARE LOOKING INTO WHETHER WE CAN CONSIDER YOUR COMPLAINT AGAINST THE UNDERWRITER OF YOUR PPI POLICY. THIS IS BECAUSE WE ARE UNABLE TO CONSIDER YOUR COMPLAINT AGAINST THE BUSINESS THAT SOLD YOUR POLICY" THEY THEN GO ON TO SAY THEY ARE LOOKING INTO A COMPANY CALLED "METLIFE INSURANCE LIMITED" AND THAT IS ABOUT IT NO FURTHER EXPLANATION. tHIS IS ALL NEWS TO US AND BASICALLY WE DONT KNOW WHAT THEY ARE TALKING ABOUT WE HAVE NEVER HEARD OF METLIFE NO MENTION OF THEM ON ANY LOAN PAPERWORK AND I KEPT EVERYTHING.

ANYONE GOT ANY IDEAS OF WHATS GOING ON ANY HELP WOULD BE MUCH APPRECIATED. THANKS.

Hi there & welcome

Many of us have been in the same situation as yourself, for example if the broker was not regulated or maybe dissolved etc.

Like for example, one of mine, Broker Click Finance dissolved in 2006 but they were not regulated by the FSA either, the lender was Endeavour personal finance, and I had to write to the lender for a copy of the ppi policy details, because they are not always enclosed within your loan documentation when you taken out your loan.
I was then sent the policy booklet of the insurer and found that Hamilton were the insurers.

You could still write to the lender and request for the details free if you want to, and this is another avenue the FOS are trying to take depending on your circumstances of the broker.

Write to your lender for the policy details, they should send them by post, good luck.

klflosser

I received an offer from NatWest a few weeks ago for a "goodwill gesture" on my credit card. They said they could not ascertain what I was told re PPI when the cc was taken out. The offer was for 6 years PPI premiums and card interest and did not include the statutory 8%. As it was posted before they decided not to appeal the JR I wrote to them and asked them to reconsider, to include the 8% and to go back to the start of the card in late 2002, for which I had the statements.

I have received a letter back saying they will not reconsider. My FOS questionnaire included all the info such as self-employed, pre-existing medical conditions, other means of repayment etc etc. There letter says I can refer to FOS but if I have any further information I can give them they will reconsider.

What else can I tell them. Not sure whether it is worth fighting over what will probably only be under £100.

ARCHIE1973

A couple of questions you may be able to help us with.
1 Who would your mis sold ppi claim normally be against is it :-
A- the broker (loans.co.uk) at the end of the day these companys are only finding a lender for you and probably getting paid some sort of commission.
B- the loan company themselves (future mortgages part of the citi group)
c - the actual underwriters of the ppi in this case looks like may be (metlife insurance limited)

2 Am i right in thinking there was some sort of regulatory change in early 2005 which effects your lenders potential liability ? as we took our loan out april 2004 this could be the case. However i have found a booklet got with the loan agreement from "THE FINANCE INDUSTRY STANDARDS ASSOCIATION" to me it seems similar to what the FSA is now ? According to the booklet FUTURE MORTGAGES are one of the FISA lending companies. Was or is FISA not another version of the FSA and as such does that not mean their lending companies are governed by a code of practice to protect the borrower ? However have noticed another lender on the list is BLACK HORSE LTD my brother took a ppi claim out on them about 3 years ago and was told he had no chance because they were not signed up too or part of some sort of regulatory body. I assume the FSA. however a solicitor did get back in touch with him about a year later and took it on he did get money back but not sure if it was the full blown amount ie with 8% interest etc added.

Also in my paperwork have found a 4 page booklet with FUTURE MORTGAGES and there logo at the top, then says CREDITCARE PAYMENT PROTECTION PLAN YOUR COVER DETAILS. this gives the impression it is future mortgages providing the ppi. On the back page it has a heading THE INSURERS underneath it says CitiInsurance Life Assurance Company and then their address i assume they are part of the citi group and again i assume these are the underwriters? As i said before no where is METLIFE mentioned anywhere on my paperwork.

As far as i know the FOS dont have a copy of this 4 page booklet do you think it would be a good idea to forward a copy to them ?
Thanks for any help you can give.:)

virtuous

Hi Boycee,

I am glad to hear I am not alone on this Halifax saga. Do let me know if you are successful with their Chief Executive, that way I may follow your tactics.

From what was reported by the media, banks are supposed to start paying up not investigating. I wonder what exactly they are investigating, they have the paperwork that shows they did mis-sell the policy.

virtuous

Hi Boycey01,
I am having the same waiting game with Halifax. Calling them you get a recorded message telling you that they are dealing with the complaints and that you will hear from them soon. How soon, only God knows. I asked the guy why Halifax cannot employ more people to handle these claims since there are so many people out of work, and he told me that they have already done that.

virtuous

Hi Di3004,

You are a treasure in this forum. I will give them this week and then write to their CEO, I am sure this will ruffle some feathers and start doing something, otherwise, they will continue fobbing me off using the backlog as their excuse - who cares, its their business to make sure that I am paid what I am owed.

Di3004, while on the issue of pursuing, I received a letter this morning from FOS regarding AXA, the letter said that my case is complicated and that I should give them time to continue dealing with AXA until 31st August, 2011, my goodness I thought this is taking a lot of time to solve. Before this, they had sent me a letter in March saying that I will receive an answer on 31st May, 2011 and now they want me to wait until 31st August. My loan was not with AXA, it was with The Funding Corporation who claimed that since the loan was taken in February 2004, it has passed the six years mark and they did not want to know, thus the FOS going this route of the underwriter. Whenever I read success stories here, I wonder when am I going to get my claim sorted as well.

di3004

ARCHIE1973 wrote: »

A couple of questions you may be able to help us with.I will try.


1 Who would your mis sold ppi claim normally be against is it :-
A- the broker (loans.co.uk) at the end of the day these companys are only finding a lender for you and probably getting paid some sort of commission. Its normally these you would pursue, but this will depend if they are still active, if so you pursue these on the mis selling, if they were not regulated by the FSA when you taken the loan out with them, the FOS will not take them on, nor the Financial compensation scheme.
B- the loan company themselves (future mortgages part of the citi group)These are the lender that the broker who are responsible for setting up your loan, yet you will probably have more paperwork and the agreement would probably be that of the lenders and not the brokers.
c - the actual underwriters of the ppi in this case looks like may be (metlife insurance limited)
These would be whom you would make a claim with for eg: Sickness/Unemployment, but the FOS suggest these as well, because if the policy was mis sold, the Underwriter also called the insurer they assume would have part responsibility of the ppi as well.

2 Am i right in thinking there was some sort of regulatory change in early 2005 which effects your lenders potential liability ? as we took our loan out april 2004 this could be the case, Yes. However i have found a booklet got with the loan agreement from "THE FINANCE INDUSTRY STANDARDS ASSOCIATION" these are known in short FISA which I have on my paperwork as well, but the FOS do not get involved with these unfortunately, to me it seems similar to what the FSA is now ? According to the booklet FUTURE MORTGAGES are one of the FISA lending companies. Was or is FISA not another version of the FSA and as such does that not mean their lending companies are governed by a code of practice to protect the borrower ? However have noticed another lender on the list is BLACK HORSE LTD my brother took a ppi claim out on them about 3 years ago and was told he had no chance because they were not signed up too or part of some sort of regulatory body. I assume the FSA. however a solicitor did get back in touch with him about a year later and took it on he did get money back but not sure if it was the full blown amount ie with 8% interest etc added.
That sounds about right, I do not know much about FISA and there is lack of info on them online, but I did find a little something here.
http://glossary.securedloanscomparison.com/finance_industry_standards_association.html

In regards of BlackHorse, you could have a word about this to the FOS as well, they may suggest the same avenue.
However, I did read some weeks ago on here, that someone had made a claim to the FLA (Financial leasing association) and had been successful with these, and that was in regards of BH as well, with the FLA though its rare they help but maybe you could consider getting in touch with them about this one.
http://www.fla.org.uk/contact-us

Also in my paperwork have found a 4 page booklet with FUTURE MORTGAGES and there logo at the top, then says CREDITCARE PAYMENT PROTECTION PLAN YOUR COVER DETAILS. this gives the impression it is future mortgages providing the ppi. On the back page it has a heading THE INSURERS underneath it says CitiInsurance Life Assurance Company and then their address i assume they are part of the citi group and again i assume these are the underwriters? As i said before no where is METLIFE mentioned anywhere on my paperwork.

As far as i know the FOS dont have a copy of this 4 page booklet do you think it would be a good idea to forward a copy to them ?
Thanks for any help you can give.:)

In regards of my output above, dunstonh a member on this site is the one to ask in regards of mortgage ppi, so below I have posted a link to a new thread for you, so you can keep this one separately, its still within the ppi reclaiming threads, but this way you can expand a little on this one.
Title it something like "Mortgage PPI"
http://forums.moneysavingexpert.com/newthread.php?do=newthread&f=169

Good luck on this and please keep us posted. Cheers.

di3004

virtuous wrote: »

Hi Di3004,

You are a treasure in this forum. I will give them this week and then write to their CEO, I am sure this will ruffle some feathers and start doing something, otherwise, they will continue fobbing me off using the backlog as their excuse - who cares, its their business to make sure that I am paid what I am owed.

Di3004, while on the issue of pursuing, I received a letter this morning from FOS regarding AXA, the letter said that my case is complicated and that I should give them time to continue dealing with AXA until 31st August, 2011, my goodness I thought this is taking a lot of time to solve. Before this, they had sent me a letter in March saying that I will receive an answer on 31st May, 2011 and now they want me to wait until 31st August. My loan was not with AXA, it was with The Funding Corporation who claimed that since the loan was taken in February 2004, it has passed the six years mark and they did not want to know, thus the FOS going this route of the underwriter. Whenever I read success stories here, I wonder when am I going to get my claim sorted as well.

Your welcome hon.:A
Good luck and hope they get back to you soon.

And stand strong now on the AXA one too, someone on here from what I can recall have just been successful going this direction.
Fingers crossed x