PPI Reclaiming Discussion part 4

di3004

lucieloo wrote: »

hi , i was just wondering if anyone new the process when your complain goes to the fos? my complaint has been with the fos for two months now and i have received one letter acknowledging my complaint but i just wondered what the process is?

Hi

I would contact them for an update, although normally they do state they will be in touch the next 2 months, did it state this on their letter?

helynn71

Ah thanks Di, that clears things up for me. However I have no information with Loans.co as all my documentation is that of Firstplus! ?So how do I now contact Loans.co if I have no information, address, account numbers etc etc!!! Is it worth it?? Your help has been invaluable xx :A

cocker100

Thanks Robbedofmymoney and Bugsy161 for the great info!

Busy drafting my letter now!

Cocker:)

jj10_2

Hi could anyone please help. Im going to try and claim my ppi on my credit card with Barclays but I can't find the orignal paperwork. Do you know if there is a template letter for this or do i just write to Barclaycard asking them for a copy?

jj10_2

Hi Ann
Wonder if you can help. I saw your quote about barclaycard. I would like to get my ppi back but have no paperwork. Do i just write to barclays asking for my orignal T & C's
Thanks for your time.
Jo

di3004

helynn71 wrote: »

Ah thanks Di, that clears things up for me. However I have no information with Loans.co as all my documentation is that of Firstplus! ?So how do I now contact Loans.co if I have no information, address, account numbers etc etc!!! Is it worth it?? Your help has been invaluable xx :A

Hi

Just signed back in now.

What you do is when you contact/write and/or send them a questionnaire as shown further down the page "stage one" (FOS Questionnaire, complete and keep copies:

Sent a cover letter to them (Loans.co.uk) and tell them you were accepted for a loan by Firstplus, which was arranged and set up by Loans.co.ukon date XX/XX/XXXX, (write what you can remember on the date and amount), and I am requesting for you to investigate my complaint/Questionnaire enclosed in relation to being mis sold the Payment Protection Policy.
I look forward to hearing from you by 8 weeks, the given timescale to complete your investigations - before complaining to the Financial ombudsman service (FOS) if the complaint is unresolved by then.

http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance

The address found here:

LOANS.CO.UK LIMITED
STANSFIELD HOUSE
CHESTER BUSINESS PARK
CHESTER
CH4 9QQ

Good luck and your very welcome, please keep us posted.

(Post your complaint by recorded delivery for your proof of posting.

Di


You could either check old banking statements for the account number, and the loan account number is the same as the loan number itself, due to them being added together as one lump monthly repayment.

If your still with the same bank, check statements, where the account number would be shown next to the monthly repayments, or if you bank online, this should allow you to go back as far as 7 years or so.

Flamingo80

di3004 wrote: »

Hi there

I have always used the loan account number as the insurance was added within the loan and was never given a separate insurance number, if it was the same for you, make them aware of this, tell them (the insurance was added in with the loan so the account number covered for both, then write your loan account number).;)

Hope this helps.:)

Thanks Have also just realised that the loan is in my maiden name and I've never changed it ~ oops! Should I just state this in my covering letter to save confusion or fill out the form in my maiden name? Typical me, so unorganised!!!

di3004

jj10 wrote: »

Hi could anyone please help. Im going to try and claim my ppi on my credit card with Barclays but I can't find the orignal paperwork. Do you know if there is a template letter for this or do i just write to Barclaycard asking them for a copy?

Hi there

Do you still have the account number?

You can still make a reclaim with the account number, or if you rather have some documentary evidence of the PPI, this would be shown on the monthly statements (if the account is still active), or you could write a simple letter to request for a copy of the agreement for the credit card account, enclose a £1 postal order or cheque payment, and ask they supply by 12 days.

Post by recorded delivery, for your proof of posting.

Another way to request even more paperwork - would be to request a Subject access Request (SAR), they have 40 calendar days to comply, and you need to enclose a payment of £10 cheque or postal order.
SAR template letter here:
https://forums.moneysavingexpert.com/discussion/1475553

Otherwise just give them as many personal details as possible, in order for them to track down information on the account.

Good luck.;)

di3004

Flamingo80 wrote: »

Thanks Have also just realised that the loan is in my maiden name and I've never changed it ~ oops! Should I just state this in my covering letter to save confusion or fill out the form in my maiden name? Typical me, so unorganised!!!

LOL, you can do if you want to, no harm done.;)

jj10_2

di3004 wrote: »

Hi there

Do you still have the account number?

You can still make a reclaim with the account number, or if you rather have some documentary evidence of the PPI, this would be shown on the monthly statements (if the account is still active), or you could write a simple letter to request for a copy of the agreement for the credit card account, enclose a £1 postal order or cheque payment, and ask they supply by 12 days.

Post by recorded delivery, for your proof of posting.

Another way to request even more paperwork - would be to request a Subject access Request (SAR), they have 40 calendar days to comply, and you need to enclose a payment of £10 cheque or postal order.
SAR template letter here:
https://forums.moneysavingexpert.com/discussion/1475553

Otherwise just give them as many personal details as possible, in order for them to track down information on the account.

Good luck.;)

Thanks Di. Which letter do you suggest? My account is still active and i have 1 or 2 statements but can't find any paperwork.