Tesco Cancel Food Delivery

sukysue

I didn't mind they cancelled my delivery but I do mind that they wrote delivered on my account history and that they charged my cc £2 to check that it wasn't being used fraudulently.I ask you it was being sent to my house via the tesco delivery guys who all know me . I am v cross over this and have had my rant at Tesco man over phone he assures me it is in the terms and conditions (well that's alright then) !!!Thing is I have never known this happen before and the fact that they do this makes me think and worry what else they may do. I mean my account is my account and I know it is only £2 but........that's not the point!

1012donna

I emailed their customer services, received a generic reply so emailed them again and they have sent me a £10 online voucher. Don't know whether I'll use it or not though as totally fed up with them after this - especially if I find out my card has had a £2 debit.

DaisyFlower

Tesco's have ringfenced £2 on my card many times to ensure the card is live etc before allowing the order to proceed. It doesnt actually leave my account as a £2 debit, just shows as £2 unavailable for a few days on my balance.

pullenuk

(at risk from getting a possible person having a go at me for being honest - I'm not trying to insult anyone in this message, its not my intention if anyone feels this way)

I'm a driver for Sainsburys, even we had to cancel shopping due to dangerous conditions. But we actually went through all the customers that we were delivering to, rang up the ones that was not the smart of moves to deliver to and attempted ones that we knew we stood a chance to do.

So we rang all the customers up and actually gave everyone options. 1. Come and pick up your shopping, you get your delivery charge refunded and a £10 voucher. Not bad, especially if you could make it! 2. Rebook soon as possible (most got the next day, others the day after) 3. Cancel altogether.

A few hardcore customers did pick up their orders, but all of them were in 4x4's (no suprise there!) The customers we did deliver to, well.... dodgy...!!! We went in pairs in case there was trouble so two drivers per van. Van 1 got stuck 4 times, had to be towed out twice. Van 2 got stuck 6 times, needed a good push as well. Van 3, well.... we couldn't get it out of the yard...... 4/5 weren't used as we moved all the customers onto the first two.

Even so we delivered it was seriously risky. 3.5 TON vans with rear wheel drive and automatic (not manual) are not easy to drive in snowy conditions especially when the roads were dangerous. Even in our area, the main roads were hard to move off on, let alone stop on!!

We are trained to put our lives first. Not the bread and milk in the back. The van can be replaced, the food can be replaced, but we can't. Is it worth risking your life and other people by driving a van in a once in 20 years snowstorm just for bread and milk? No seriously its not. If you got your kids playing outside in the snow, quiet road (as it would be as most people would stay at home) and we came around the corner, we simply won't and cannot stop if they run in front. Is it worth it?

Sorry to those who ordered from Sainsburys who couldn't get it. Hope whoever the local store that deals with your order was helpful. I know our girls did their best to rearrange new delivery slots, vouchers and stuff, but obviously not all of you are in our area!!!

Shame tescos seem to be a bit on the funny side with their customer service at the moment. We all have our faults, but considering nearly all the comments are Tesco and only a couple are Sainsburys and ASDA shows something!!!

By the way..... the female drivers comment? We got one, she actually our manager as well and part of the orginal crew that started the department at our store. Sainsburys does employ female drivers, you can all do the same job!

Take care you all, sorry if anyone disagrees with me. Only trying to help!

pullenuk

DaisyFlower wrote: »

Tesco's have ringfenced £2 on my card many times to ensure the card is live etc before allowing the order to proceed. It doesnt actually leave my account as a £2 debit, just shows as £2 unavailable for a few days on my balance.

I don't like things like that happening. Whats to stop Tesco never giving you back that £2 when you aren't playing attention to your accounts?

Tinkerbell3

Of course I didn't actually expect the shopping to be delivered but a call to the customer to let them know what was going or what to do in this situation i.e whether the deliverey would get cancelled altogether meaning a new order needed to be placed or if I just rang up could I rearrange the delievery would have been helpful.

Turns out did need to completely replace the order, and the code I had used with the shop now doesn't work which is a bit of a pain.

upsadaisy

I don't really think that we cared so much about our shopping not turing up, but the way in which in was handled. Instead of informing customers quickly via text, email or phone, some were just not told at all.

I had my Ocado order cancelled and couldn't rebook until Thursday, that is rediculous.

1012donna

pullenuk wrote: »

(at risk from getting a possible person having a go at me for being honest - I'm not trying to insult anyone in this message, its not my intention if anyone feels this way)

I'm a driver for Sainsburys, even we had to cancel shopping due to dangerous conditions. But we actually went through all the customers that we were delivering to, rang up the ones that was not the smart of moves to deliver to and attempted ones that we knew we stood a chance to do.

So we rang all the customers up and actually gave everyone options. 1. Come and pick up your shopping, you get your delivery charge refunded and a £10 voucher. Not bad, especially if you could make it! 2. Rebook soon as possible (most got the next day, others the day after) 3. Cancel altogether.

A few hardcore customers did pick up their orders, but all of them were in 4x4's (no suprise there!) The customers we did deliver to, well.... dodgy...!!! We went in pairs in case there was trouble so two drivers per van. Van 1 got stuck 4 times, had to be towed out twice. Van 2 got stuck 6 times, needed a good push as well. Van 3, well.... we couldn't get it out of the yard...... 4/5 weren't used as we moved all the customers onto the first two.

Even so we delivered it was seriously risky. 3.5 TON vans with rear wheel drive and automatic (not manual) are not easy to drive in snowy conditions especially when the roads were dangerous. Even in our area, the main roads were hard to move off on, let alone stop on!!

We are trained to put our lives first. Not the bread and milk in the back. The van can be replaced, the food can be replaced, but we can't. Is it worth risking your life and other people by driving a van in a once in 20 years snowstorm just for bread and milk? No seriously its not. If you got your kids playing outside in the snow, quiet road (as it would be as most people would stay at home) and we came around the corner, we simply won't and cannot stop if they run in front. Is it worth it?

Sorry to those who ordered from Sainsburys who couldn't get it. Hope whoever the local store that deals with your order was helpful. I know our girls did their best to rearrange new delivery slots, vouchers and stuff, but obviously not all of you are in our area!!!

Shame tescos seem to be a bit on the funny side with their customer service at the moment. We all have our faults, but considering nearly all the comments are Tesco and only a couple are Sainsburys and ASDA shows something!!!

By the way..... the female drivers comment? We got one, she actually our manager as well and part of the orginal crew that started the department at our store. Sainsburys does employ female drivers, you can all do the same job!

Take care you all, sorry if anyone disagrees with me. Only trying to help!

I appreciate your response!!!! You are correct - your own life comes before anyone's shopping!!!!! As has been said I didn't expect my tesco delivery however I did expect a phonecall so well done to sainsbury's who managed that!!

deedums

After my phone call with Tesco CS yesterday where I was told there's nothing we can do, just re-order, I emailed them and this morning I've received a reply.

They said they will honour all promotions etc. I have to email again with the product details and they will refund the difference. I know this doesn't make up for the apparent 'well, that's just tough' attitude from them in the phone call but at least it isn't costing more (approx £20 with all the offers) for the identical order.

HTH

Well done to Sainsburys for making it much easier for their customers!

Had included Asda in that comment above but have just read the other thread about Asda taking customers' money even though they'd cancelled the delivery!

Aitch7

I have been unable to place an order wtih tescos and am assuming that they have taken off the delivery slots - I agree completely that drivers should not put their lives at risk but a I have managed to get out in my little peugeot and all traffic is still flowing in Leeds I can't see why their nice heavy lorries can't get about too.
In fact they could (weather permitting) try to put extra deliveries on to help older people get food in.
They could also put an announcement at their website as to what it happening that would save us all having to try to get a delivery slot only to find them unavailable.
A bit of customer service wouldn't go amiss,
aitch7