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Tesco Cancel Food Delivery
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flea72
Posts: 5,392 Forumite


tesco phoned while i was out, and have left a message on my a/p saying they wont be delivering my food order today, so i need to rebook another delivery slot
But i cant see how you can do this. according to my account, i can no longer access that order, as its 'being picked'. which i think is an automatic message, cause its obviously not being picked
Does this mean i will have to re-do my total order? also today is change-over day for the offers, so anything in my basket that was on offer, wont be, come tomorrow
Why is it, the one time you have totally empty cupboards, and had decided to do an online shop, because you knew it would take you a couple of hours to get round the shop (grumpy kids in tow), that it goes t!ts up.
Flea
But i cant see how you can do this. according to my account, i can no longer access that order, as its 'being picked'. which i think is an automatic message, cause its obviously not being picked
Does this mean i will have to re-do my total order? also today is change-over day for the offers, so anything in my basket that was on offer, wont be, come tomorrow
Why is it, the one time you have totally empty cupboards, and had decided to do an online shop, because you knew it would take you a couple of hours to get round the shop (grumpy kids in tow), that it goes t!ts up.
Flea
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Comments
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Have they said why? is it to do with the weather?
Ocado did this to me once because the traffic was bad!0 -
yep, due to the weather
Flea0 -
Maybe give their customer services (for groceries home delivery) a call on 0845 7225533 They'll probably be able to advise you on how to rebook..
hth0 -
If its being picked call them up, you may be able to pick your ready packed bags up from the store.0
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Mine was cancelled as well due to the weather. Wish I'd not been so cheap and paid the extra £1.25 to get it delivered yesterday! I have gone into my account, gone into my favourites, then down to previous orders. I then re-ticked everything that I had ordered and re booked it for Wednesday. Thankfully there is a bit of food in my cupboard to get us through until then, I just hope the weather is better by then!
As for the offers, I will be calling customer services after my delivery to ask for the offers to be honoured, they are usually very good about things like that.0 -
I was meant to get my tesco order delivered between 12-2pm today but still nothing, not even so much as a phone call to tell me whats going on :mad:0
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Oh Please use some common sense, do you really expect a delivery today in this weather ?.
I live in the very centre of london EC1 and there are no buses, no post, i too was expecting a delivery from tesco's, plus my son's birthday present's i ordered from Lego.com and Play.com it's a pain but i would not want anybody risking their health and safety for something i can wait for.0 -
Oh Please use some common sense, do you really expect a delivery today in this weather ?.
I live in the very centre of london EC1 and there are no buses, no post, i too was expecting a delivery from tesco's, plus my son's birthday present's i ordered from Lego.com and Play.com it's a pain but i would not want anybody risking their health and safety for something i can wait for.
Doesn't stop them from picking up a phone though does it? :rolleyes:0 -
lindseykim13 wrote: »Doesn't stop them from picking up a phone though does it? :rolleyes:0
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I had my Ocado delivery cancelled and I live in the same road as the depot. I know that there were drivers in. They just decided mid morning to cancel all the orders for the day. They didn't text or phone and said they emailed me but I never got it. They can't redeliver until Thursday. They refuse to give any compesensation for this.
These companies don't give a bleep about us. They should have contigency plans in place.
Tesco can do tomorrow, but likely it will be cancelled (I phoned and checked).0
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