Npower door knockers!! why???

Altarf

cheekymonkey20 wrote: »

The energysure rule is that if it is a cold calling area (which is implimented by council) or have a no cold calling sign on the door, try once, as it might be an old sign on the door, or the person on that road might not mind recieving a quote. Once they have told you no, leave the premisise immdiatly and dont return.

So essentially you just ignore any signs and then wonder why the householder gets annoyed?

And by the way the Energysure rule actually says -

7.4 The Sales Agent will:
...
7.4.2 will voluntarily cease contact with a customer who clearly indicates that contact is inconvenient, unwelcome or inappropriate.

A customer who displays a sign saying "No cold callers" is clearly indicating that you are unwelcome, so as soon as you see that sign you should "cease contact" and walk away without knocking at their door.

cheekymonkey20

Like i said, i dont knock the doors which have the no cold calling signs on, because people do not want to be spoke to or sold to at the door.

All i am saying is that i know we are all angry at people calling at our door and over the phone but its just remembering that these people have a job to do just like you, so have a little respect. You may be being horrible to an honest person.

Best thing to do is create your own personalised sign, people will respect this more as they know the no cold calling sticker is not still on there from the last occupant.

I dont go round to sell, i go round to give quotes. If someone doesnt want to know i leave the property, if they are interested i give them a quote, i respect peoples wishes, give them all the correct information they need. At the end of the day, if i sign someone up that is not really that interested it will come back and bite me in the but tenfold, i would prefer that when asked about the service i provide that people will say that she was brilliant, gave me all the right information and advise.

I do agree that something needs to be done about the rouge salesmen though, because its not fair on the consumer and not fair on the honest salesmen.

backfoot

The Industry/Government has managed to create with doorstep selling, something out of nothing which creates no economic value whatsoever. Each Regional Company used to operate without any 'energy salespersons'. A whole layer of door to door, back office and 'subsequent complaints' teams have developed to deal with Customer churn over very very little.

Marginal price differentials on the same products of gas and electricity have been created to grab customer volume only to see it alter marginally within a few weeks of each other.Yet at the same time, swathing price hikes wipe away any real benefit of switching.Confusion marketing of multiple tariffs and ever more new tariff numbers for the same thing are designed to capture the confused. How many SOL's are there now?

The fundamental idea of different people opening up their wares on your doorstep or by phone for an essential commodity fills me with bemusement.At any one time,only one company can be the cheapest, so why are we bombarded with worse alternatives from all the others?

We have genuine people trying to earn a living doing this pointless work. So what would happen to them? Well could they be employed and retrained to do all the jobs that were properly and professionally done before? Like skilled Billing,Meter Reading and Customer Service staff.You know people who actually knew and understood their job and spent time resolving problems or getting it right first time. Remember them?

As for conduct, the practice of commission based doorstep sales lends itself immediately open to abuse.The abuse was rife within most companies from the outset and Npower were just about the worst. A hefty fine didn't alter their ways and their inabilty to police their agents led to continued abuses.

From personal experience, I know that the unscrupulous will stop at nothing abusing elderly vulnerable people,effectively robbing them of many hundreds of pounds. Subsequent complaint leads to a laborious struggle for fairness and equity and an inadequate sanction of 'retraining'.

So I am afraid that I am struggling to see any possible benefit in doorstep/phone selling of energy whatsoever.

cheekymonkey20

Personnally i would quite like to set up a company which went door to door to those people who do not have access to the internet. And provide them with the best deals on the market for their utility bills.. bit like moneysupermarket, but door to door.

Or get into production of no cold calling signs, nice ones which go with the character of the property and arnt just a sticker in the window.

backfoot

cheekymonkey20 wrote: »

Personnally i would quite like to set up a company which went door to door to those people who do not have access to the internet. And provide them with the best deals on the market for their utility bills.. bit like moneysupermarket, but door to door.

Or a government agency to put each bill payer onto the cheapest price for their circumstances. We have large scale fuel poverty and inevitably the poorest are likely to be the least aware of the complexities of the energy market. Yet we continue to have a system of differential pricing for exactly the same end product, not even differentiated by Customer Service as they are all abyssmal. (In any event they should all be equally competent.)

I just don't get it !

cheekymonkey20

Part of the fuel poverty i believe is that of the person.... as i said only a small part.

Elderly people are paying through the teeth with their energy provider, in our area all are still on the old MEB Npower for electric and bg for gas... and could make a huge saving by switching to another company.

There are a lot of myths that these people belive but who would tell them???

Just think of all the people in fuel poverty, i recon half of them are cut of from todays technology so therefor do not access the new processes and ways to check your rates.

Something defo needs to be done.

SwanJon

backfoot wrote: »

At any one time,only one company can be the cheapest

backfoot wrote: »

Or a government agency to put each bill payer onto the cheapest price for their circumstances.

As you seem to say in the second quote, there is no single supplier that is cheapest for everyone.
Some suppliers are cheap for low users but expensive for high users and vice versa.
As with everything, sweeping generalisations quickly fall apart.

SailorSam

I had a couple of power salesmen knocking on my door on Friday, i don't know which company they were from. My first reaction on opening the door and seeing young men in white shirts was, oh god no, mormons !
I just told them i was happy with my supplier and they said fine and went away, there was no sort of pressure put on me.
As cheekymonkey says there is no reason to be rude to these people, they are only doing a job that many of us would not consider. I spent two years kncking on doors trying to sell double glazing, i could write a book about the things some of the things the rogues got up to, just to make a sale. But if i was to write a book about abusive householders it would be twice the size.
We were always told to bite our tongues and not say anything back, we did'nt know what had happend before we knocked; maybe they had been eating their tea, maybe the cat had been sick all over the new carpet; perhaps granny had just died.
It's a hard job, i hope i never have to do it again, but lets all try to be polite to each other.

savemoney

Yes they have a job to do, if a householder displays a sign no cold callers, the salesman should respect the householders views.

It may be inconvenient for them to go to the door, or they might be gullible so someone on there behalf has stuck a notice warning of cold callers

I took my sticker from my old house to my new house warning no cold callers, and I too get rather annoyed although I dont vent it to the salesman unless pushed that I dont want to be pestered

Altarf

cheekymonkey20 wrote: »

I dont go round to sell, i go round to give quotes.

Don't be silly, of course you are there to sell.