Moving to TalkTalk

Miró

Mir! wrote: »

I signed up with Talk Talk over 2 weeks ago after e7even, (186k), went kaput!! Was promised the Welcome Pack and confirmed go-live date within 2 weeks. Has not happened. The go-live date was supposed to be within 20 days of ordering the service. So far I have failed to receive the Welcome Pack/go-live date/router, instead I just get emails apologising and telling me that there is a delay to the setting up of my service but not giving any indication as to when my service will be active. My 30 day temporary broadband service provided by Tiscali after the failure of e7even, (186k), will cease on 12th Feb. If TalkTalk had done as they promised I should have been up and running by 10th Feb at the latest and the transition should have been a smooth one. I do not hold out much hope now and am fully expecting to be left high and dry by TalkTalk. Needless to say I am not impressed :mad: Beware, TalkTalk give false promises!!!

Just wanted to come back and say that the change-over has now taken place, quite painlessly! It appears that my problems were caused by Tiscali, (compounded by communication difficulties with the Tiscali Help people!!!). I'm now up and running and getting good speeds. Yay!!!

I would like to say a big personal 'Thank You' to Emma from TalkTalk for her sterling efforts in helping me to get sorted...you are an :A :T

mima

Hi Miro

Nice to hear you got sorted, I wondered how you were getting on.

:T

mapline

Hi

I tried to sign up with talktalk 2 yrs ago and it was a problem so I went to orange and had a good but slow broadband year.

Just over a year ago I tried Talktalk again a what a difference NO problems.
I find great customer service and a faster reliable broadband.

No connection with Talktalk just a customer, but credit where credit is due!

mapline

mima

Hi EmmaL,

Can you please advise.

I've renewed my order a couple of weeks ago - to go on line at the end of this month.

I've just tried the "Track my order" link but neither my order nor my tel. numbers are recognised.

TalkTalk

Hi Mima,

I'll PM you an e-mail address - could you send me an e-mail and I'll take a look.

Cheers
EmmaL x

mima

OK, thanks Emma

Miró

mima wrote: »

Hi Miro

Nice to hear you got sorted, I wondered how you were getting on.

:T

Oooops...spoke too soon

Now finding I cannot email or get into websites after about 4pm each day...I just get that 'Page cannot be found' thingy....what is this all about???? Does it mean my exchange is congested? I never had this problem with my previous ISP

TalkTalk

Hi Miro,

We can look into that on the TalkTalk forums for you. Are you registered already?

Cheers
EmmaL x

Tammera

i have been with talktalk for a couple years, and there was many teething problems, but they are quickly ironed out. i have absolutly no problem with my service, although now and then my telephone calls wont connect and i have to try again. other than that its a great service. the problem i have as someone else said is the falso promises, i was told i would get free broadband when its in my area, after a couple of years and various lies over that time about it styill not being in my area, someone actually told me that it is in my area and had been a couple of months after i signed up, but i cannot have it as i have fibre optic lines. be very carefull.

Miró

Mir! wrote: »

Oooops...spoke too soon

Now finding I cannot email or get into websites after about 4pm each day...I just get that 'Page cannot be found' thingy....what is this all about???? Does it mean my exchange is congested? I never had this problem with my previous ISP

...and now my download speed has dropped from just over 7000kbps to just over 1000kbps!!!

Yes Emma, I have registered with the TalkTalk forum and have posted the required information....