Sportsdirect - Terrible Service - No cash refund 1 day after purchase

vuvuzela

SJ_May wrote: »

i understand what you are all saying with the fact they don't give cash refunds, but, i have worked for the company for nearly 2 years all whilst i was in 6th form and now currently in university.
the returns policy is displayed on the tills, and is also shown and written the the reverse side or your receipts, so you have all the information you need about their returns policy.
the reason the don't give cash refunds is mainly due to the fact, that everything is a sales item, when you go to some other store, and you purchase a sales item, 90% of companies don't allow cash refunds on sale items, hence why sports direct don't.
as much as i agree that they should, these are the reasons the don't.
also i don't appreciate being called, a clueless kid... most of the people that i work with, are a-level and university students, simply paying their way through their studies.

The bit you put in bold, which I assume the manager at the store told you, is a right load of old hogwash.
The sole reason they don't give cash refunds isn't to do with any markdowns (and the ridiculously high levels of markdown for the things they manufacture and sell themselves under various brand names has already been discussed elsewhere), but that UK law doesn't require retailers to give cash refunds for items sold in store that are not faulty.

Arcsnooker

I too went back the day ( 02/08/2015) the day after and was told no refunds , it’s company policy.
Well while I was waiting I could see at the front of the counter some kind of notice. It is the size of an envelope and I could not read, as it was at thigh height. So, so wrong Sports Direct. There should be a better way of displaying such notice the thing. Oh! yes, let’s see now it’s on the back of the till receipt, F –me it’s too late then I’ve spent my money now-****************. SO SPORTS DIRECT WHAT A LOAD OF TOSS ABOUT BEING SALE ITEM'S - INFLATED PRICE WITH A REDUCED MARKER ON IT>>>>>>>>>>>NEVER AGAIN>>>>>>>>>>>>FROM NOW ON AMAZON...........:(

powerful_Rogue

Arcsnooker wrote: »

I too went back the day ( 02/08/2015) the day after and was told no refunds , it’s company policy.
Well while I was waiting I could see at the front of the counter some kind of notice. It is the size of an envelope and I could not read, as it was at thigh height. So, so wrong Sports Direct. There should be a better way of displaying such notice the thing. Oh! yes, let’s see now it’s on the back of the till receipt, F –me it’s too late then I’ve spent my money now-****************. SO SPORTS DIRECT WHAT A LOAD OF TOSS ABOUT BEING SALE ITEM'S - INFLATED PRICE WITH A REDUCED MARKER ON IT>>>>>>>>>>>NEVER AGAIN>>>>>>>>>>>>FROM NOW ON AMAZON...........:(

You have no automatic rights to return a "change of mind" purchase in a shop. As such the shop dosent need to display this.

MelodyMendo

This was my first problem with Sports Direct...

My order was supposed to be delivered yesterday which your courier failed to delivery. Then was informed by one of your colleagues it will be delivered today. In addition, Yodel also said by three of the the colleagues I spoke to today that it will be delivered today by 9pm and I must wait. It is now 20:59 and again, the driver has failed to delivery. All I have done today is waste time in going back and forth between you and Yodel to get my item delivered. Plus, the driver not returning any of my calls.
What kind of service are you and Yodel offering here. Both the services I have received today from you and Yodel has been at a very poor standard.

People should know that this, poor communication and poor standard.
This is truly unacceptable and will not be using either of your service EVER again nor will I recommend they try too.

I am truly an unsatisfied customer and your customer service has left a bitter taste with me.
You have not enough bother to contact me in relation to my email sent last night. Had it not been for me calling this morning I would still have not received any updates to my items

I would now like you to please refund me the full amount within 14 days. All I want to do is be rid of both you and Yodel. I have wasted my time and effort, not to mentioned money calling you and Yodel at a premium number.

Thank you in advance for your unhelpful services.

Please do not contact me as I no longer want to deal your company again. And please remove me from marketing mail shots.

When I spoke to them for the last time I asked why no one had call to try to resolve the matter, their response was "your email clearly states that did not want any further communication from us"

BUT, yet I received an email mailshot to write a review "How wa it for you?"

I sent them an email on the 30th July 2015...

I recently place an order with you and did not receive a good service. It was only then sorted out with Yodel the courier company you use for your deliveries the total cost of my order was £16.99, you agreed to refund the delivery charge because you failed to deliver next day.

However, I have reviewed my phone bill, I am outraged at the cost I have incurred in calling both you and Yodel. I call your number 08445457885 a total of 18 times at cost, to me of £26.75 and Yodel on 08444537443 a total of 12 times at a cost, to me of £16.36. This is absolutely ridiculous when the total cost of my items that I ordered was only £10.00. I cannot believe that that I have spent £43.11 on calls charges for a £10 order, people should really be aware of this. Should they find themselves in the same predicament it would be cheaper for them to request a refund, rather than calling around, like I did wasting money on calls to you.

As I have stated before, I will never use you services age this has left a very bad taste in my month and a big hole in my pocket as I now have a bill for £43.11.

I have since researched regardings call to 084 numbers, I have read the a policy came into effect as of the 1st of July where companies must clearly state what, the caller will be charged for the call. Though I received a warning from Yodel before my call started did not receive any when I called your number.

Regardless of the warming, how else is the consumer supposed to communicate with the supplier, it is almost like the consumer is penalised for trying to communicate with the supplier to find out where their order is, surely it should be made easier and less cost to the consumer to contact companies. Even more, frustrating it was not my fault that your chosen company did not deliver the goods at the requested date, so I was therefore hit with call charges to call you both to locate my items. Should this not be the responsibilities of the supplier or courier company to communicate with the buyer.

In addition, I requested on the 9th of July 2015 to be removed from any mailing list and marketing emails. Which I was advised by one of your colleagues on the 10th July, is the reason no one had contacted me after this email and why you didn't attempt to resolve the matter at hand. Because I have requested for you not to communicate with me however on the 16th July 2015 we sent me an email for me to write a review about your services.

Note, I will be writing a review in line with this email, as your customer or any future customers should know what they are in for before placing on order online, it will be a lot cheaper to go into store or shop with another company that offer a better service.

I would be grateful for your prompt reply in the matter and any comments you wish to discuss.

Still no response...there are a waste of time!!

Valli

MelodyMendo wrote: »

This was my first problem with Sports Direct...

My order was supposed to be delivered yesterday which your courier failed to delivery. Then was informed by one of your colleagues it will be delivered today. In addition, Yodel also said by three of the the colleagues I spoke to today that it will be delivered today by 9pm and I must wait. It is now 20:59 and again, the driver has failed to delivery. All I have done today is waste time in going back and forth between you and Yodel to get my item delivered. Plus, the driver not returning any of my calls.
What kind of service are you and Yodel offering here. Both the services I have received today from you and Yodel has been at a very poor standard.

People should know that this, poor communication and poor standard.
This is truly unacceptable and will not be using either of your service EVER again nor will I recommend they try too.

I am truly an unsatisfied customer and your customer service has left a bitter taste with me.
You have not enough bother to contact me in relation to my email sent last night. Had it not been for me calling this morning I would still have not received any updates to my items

I would now like you to please refund me the full amount within 14 days. All I want to do is be rid of both you and Yodel. I have wasted my time and effort, not to mentioned money calling you and Yodel at a premium number.

Thank you in advance for your unhelpful services.

Please do not contact me as I no longer want to deal your company again. And please remove me from marketing mail shots.

When I spoke to them for the last time I asked why no one had call to try to resolve the matter, their response was "your email clearly states that did not want any further communication from us"

BUT, yet I received an email mailshot to write a review "How wa it for you?"

I sent them an email on the 30th July 2015...

I recently place an order with you and did not receive a good service. It was only then sorted out with Yodel the courier company you use for your deliveries the total cost of my order was £16.99, you agreed to refund the delivery charge because you failed to deliver next day.

However, I have reviewed my phone bill, I am outraged at the cost I have incurred in calling both you and Yodel. I call your number 08445457885 a total of 18 times at cost, to me of £26.75 and Yodel on 08444537443 a total of 12 times at a cost, to me of £16.36. This is absolutely ridiculous when the total cost of my items that I ordered was only £10.00. I cannot believe that that I have spent £43.11 on calls charges for a £10 order, people should really be aware of this. Should they find themselves in the same predicament it would be cheaper for them to request a refund, rather than calling around, like I did wasting money on calls to you.

As I have stated before, I will never use you services age this has left a very bad taste in my month and a big hole in my pocket as I now have a bill for £43.11.

I have since researched regardings call to 084 numbers, I have read the a policy came into effect as of the 1st of July where companies must clearly state what, the caller will be charged for the call. Though I received a warning from Yodel before my call started did not receive any when I called your number.

Regardless of the warming, how else is the consumer supposed to communicate with the supplier, it is almost like the consumer is penalised for trying to communicate with the supplier to find out where their order is, surely it should be made easier and less cost to the consumer to contact companies. Even more, frustrating it was not my fault that your chosen company did not deliver the goods at the requested date, so I was therefore hit with call charges to call you both to locate my items. Should this not be the responsibilities of the supplier or courier company to communicate with the buyer.

In addition, I requested on the 9th of July 2015 to be removed from any mailing list and marketing emails. Which I was advised by one of your colleagues on the 10th July, is the reason no one had contacted me after this email and why you didn't attempt to resolve the matter at hand. Because I have requested for you not to communicate with me however on the 16th July 2015 we sent me an email for me to write a review about your services.

Note, I will be writing a review in line with this email, as your customer or any future customers should know what they are in for before placing on order online, it will be a lot cheaper to go into store or shop with another company that offer a better service.

I would be grateful for your prompt reply in the matter and any comments you wish to discuss.

Still no response...there are a waste of time!!

But how are they to respond?

For a start you have told them you don't want them to contact you.

In addition it is extremely unclear what, if any, solution or remedy you want them to offer, from your email.

The trick with complaints is to be succinct, to keep emotion (and threats) out of it, and to tell them what you would like them to do for you. And, for that matter, sarcasm (Thank you in advance for your unhelpful services) doesn't help.

wealdroam

MelodyMendo wrote: »

I cannot believe that that I have spent £43.11 on calls charges for a £10 order, people should really be aware of this.

No, I cannot believe that either. Why do people need to be aware of your mistakes?

There are some 'non-premium' 03 numbers for Sports Direct Customer Services listed on SayNoTo0870.

daytona0

MelodyMendo wrote:

I cannot believe that that I have spent £43.11 on calls charges for a £10 order, people should really be aware of this.

Oh dear!! That is crazyy! You need to check with your phone provider as to the costs of numbers you dial. Ignorance is no excuse.

Sadly, you could have bought a replacement with the money spent on phone calls AND been freerolling for the 10 pound reimbursement (which you are most likely entitled to! It helps if you word things clearly and concisely, because the SD monkey on the other side just wants to read a fairly simple and easy-to-solve problem and not an extract from war and peace!),

One point to make is that companies generally take 48-72 WORKING hours to respond to emails (not inclusive of nights and weekends) and Sports Direct are a discount chain so their customer service won't be too strong, so a small delay is to be expected. If you choose to ring up before a reasonable time then it is your decision, and you can hardly hold SD liable for your phone call money. In effect, you've messed it all up big time.

It is all about thinking smart. For 10 pounds I would be satisfied with one email and a 3 day wait followed up by either another email or a phone call to them (checking for a FREE number first). Not gonna lose sleep over a 10 pound order not being delivered in all fairness. UNLESS it is a Newcastle United shirt

powerful_Rogue

daytona0 wrote: »

It helps if you word things clearly and concisely, because the SD monkey on the other side just wants to read a fairly simple and easy-to-solve problem and not an extract from war and peace!),

I thought you were better then resorting to such remarks. These are just people like you and me doing a job to earn a living.

daytona0

powerful_Rogue wrote: »

I thought you were better then resorting to such remarks. These are just people like you and me doing a job to earn a living.

Well in fairness they have the same job as me! And I regularly call myself a [insert company name] monkey

jicms

I'm hopping mad! Ordered three pairs of Skechers shoes online in size 5, having tried a different style in size 5 in store that fitted. Had to pay (by means of a £5 voucher) for delivery to store which I thought was pretty unreasonable.

When I collected them I tried them on and all three were too big. I went online and ordered one more size 4 pair that luckily fit although I'm now lumbered with yet another £5 voucher!

The store told me they didn't give refunds, only credit notes and that if I wanted to return them I would have to send them (by special delivery if I didn't want to risk losing them) at my cost. The store manager provided me with a phone no. to ring for free returns but when I phoned it a disinterested man told me there were no free returns and to follow the instructions on the delivery slip.

Overall an innocent purchase has cost me dearly. I would say it's a warning not to order shoes online or anything else unless you're sure it fits. I stupidly didn't read the Ts & Cs as I presumed all the big high street stores have the facility to return to store for free refunds.

I'm off to research a cheap courier company!!