Sportsdirect - Terrible Service - No cash refund 1 day after purchase

Indie_Kid

Why did you leave it until the last minute?

wealdroam

Bex8814 wrote: »

I placed at order at 9am this morning via the sports direct website. My son needs trainers for a football game tomorrow, so I paid the £6 next delivery and also added a couple of cheap (2x £3.50) t-shirts to the order.
They emailed me at gone 10 o'clock at night, more than 12 hours after the order was placed, to say the trainers are not in stock. I'm now still paying £6 for a couple of cheap t-shirts I didn't need desperately and am left unable to purchase trainers for my son without having to rearrange my entire day tomorrow. Not acceptable.

Send an email back cancelling the tee shirt order if you no longer want them.

Why do you have to re-arrange your entire day?
How long does it take to buy a cheap pair of trainers?

2gorgeousgirls

Just came across this thread.

I think we must have a really, really good store here. I have bought from Sportsdirect many times - from tennis balls to trainers and I can't remember a single time when I have not been told that there is no cash refund but they will issue a credit note.

I actually thought it was part of their training that they informed customers of that before they parted with their money, but reading this thread it seems to be exclusive to my local store.

Well done to my local shop.

Indie_Kid

2gorgeousgirls wrote: »

Just came across this thread.

I think we must have a really, really good store here. I have bought from Sportsdirect many times - from tennis balls to trainers and I can't remember a single time when I have not been told that there is no cash refund but they will issue a credit note.

I actually thought it was part of their training that they informed customers of that before they parted with their money, but reading this thread it seems to be exclusive to my local store.

Well done to my local shop.

It's not just you. I've had no problems at all either. I've had to change 2 items this year and:
- I was told I could exchange and pay the difference
- I was given a gift card because there was no item I was buying

deanos

the one at Peterborough has the refund policy 2 meters above the tills, nothing at ground level very easy to miss and the writing is very small as well

LimeLight

I've never had to queue to try on some trainers.
I walk in, head straight for the shoe area, sit down on a seat, try them on, then go and stand in a queue to pay for them.

leighsa01

they dont refund even when faulty!! im on to customer services now!! im fuming!!

Pollycat

leighsa01 wrote: »

they dont refund even when faulty!! im on to customer services now!! im fuming!!

Then they are breaking the law.

Maybe a little more information if you want some help.

Or maybe not if you're just having a rant.

Either is OK.

rollingmoon

ianianian wrote: »

...was told i would have to join the queue and wait another 30 minutes to get another pair to try.

That was your cue to leave, not buy something from them irrespective of their crappy customer service..

Pollycat

rollingmoon wrote: »

That was your cue to leave, not buy something from them irrespective of their crappy customer service..

You do realise that you've replied to somebody who posted that waaaaaay back in January 2009, don't you?

The trainers the OP bought nearly 6 years ago have almost certainly worn out by now. :rotfl: