Tesco misprice policy discussion area part III

rdwarr

I kind of agree Dann. We often get the excuse that Tesco has ripped off thousands of consumers so it's OK to rip off them in turn. Now, if the people who did that made some effort to enrich the community with their gains (and I don't mean giving 1000 packs of frozen beef to charity just to make a profit) that may be acceptable but people hang onto the stuff for themselves :mad:
It's like attacking a mugger who has just robbed an old lady, getting her money back and keeping it

bear1

Dann wrote:

If you truly believe Tesco are some evil money hungry corporation only out there to rip off honest customers then fair enough but two wrongs don’t make a right. Many of you are going into their stores and intentionally deceiving staff into believing you’re an honest customer who was overcharged. The policy is there as a courtesy for genuine customers, not folks who want free goods off Tesco.

I will admit in most cases it is very hard to prove the intent but when people take photos of the SEL’s, scan the barcode at a price scanner and then go buy 10 of the same item immediately taking them to the customer service desk after its obvious what is going on. Like many shoplifters I speak to they all think Tesco has enough money and no one will care if a hundred pounds goes missing, as if they deserve it.

I’m not really bothered people do this as they all get caught out eventually but when they do I just hope they have the sense to hold their hands up high and admit it’s a fair cop.

But Dann,

This thread has been read over 67000 times, there are a lot of people out there doing r&r`s and it is only down to Tesco`s that they are doing it because of the policy! Tesco`s have created what you call "fraudulent refunders", unless they take the policy away people won`t stop doing it, if Tesco`s continues with it they cannot be being ripped off, they will be weighing up the r&r`s against the purchases and as other peeps have said it is probably a very small percentage to what they take in sales, Tesco`s are not losing out in any way, only the unsuspecting customers are being ripped off. Also if this is what security are interested in, as i said earlier rather than real criminals i can see an awful lot of customers being escorted out and banned, then Tesco`s will suffer, losing hundreds, thousands of customers through their own policy and their security following innocent people? Maybe the security are not catching enough shoplifters, maybe that is too hard for them, so they pick on someone using an instore CUSTOMER scanner and call them "Fraudulent". Not so long ago when i was in Tesco`s i spotted a shoplifter, putting kids clothes in her bag, no security in sight! Maybe they were watching me using a scanner!

bear1

bear1 wrote:

o.k Dann, a question for you, i am doing my usual weekly shop and see something i usually buy is priced incorrectly, i dont have to use the scanner cos lets face it, some of Tesco`s misprices are so obvious they shout at you, scanners are just an extra confirmation of the misprice, should i leave the item on the shelf this week cos it will be a "fraudulent return" if i take it through checkout and then get a refund, and is a security guy going to escort me out if i do it, do they have the right to do it you think? Maybe it is my baby`s formula milk.

Or are you saying i should not follow the policy that Tesco has put there for customers to get a full refund and instead just accept the difference??

Dann,
i would be interested in your opinion to my question?

Markus_2

Dann wrote:

If you truly believe Tesco are some evil money hungry corporation only out there to rip off honest customers then fair enough but two wrongs don’t make a right.

I do not think that Tesco are evil and are ONLY out to rip customers off. However if they continue to have items mis-priced they are ripping customers off whichever way you look at it. If a customer pays more that the SEL or on the product (as in most case on here) then they are ripping people off. I'm sure it is not intentional and is a genuine mistake by Tesco, but at the end of the day it's enticing customers to buying something at a price, only for the customer to pay more at the till. The same thing stands for Adsa and Sainsburys, the only difference is that Tesco have the R&R policy.

Dann wrote:

Many of you are going into their stores and intentionally deceiving staff into believing you’re an honest customer who was overcharged. The policy is there as a courtesy for genuine customers, not folks who want free goods off Tesco. I will admit in most cases it is very hard to prove the intent but when people take photos of the SEL’s, scan the barcode at a price scanner and then go buy 10 of the same item immediately taking them to the customer service desk after its obvious what is going on.

This "genuine" customer thing as come up before - what does it matter? The policy doesn't say "genuine" customers only. Nor does it give a limit or the number of R&R's you can have, nor mention that R&R doesn't apply if you have used the price scanner to check the price, nor that something’s are exempt because the CS person says so. They policy is very simple - if you have been charged more than on the product or the shelf you get an R&R.

Buying 10 of an item might be excessive, but if Tesco are happy enough to sell someone ten Dyson's (for example) and make profit on that transaction, then I can't see how they can then turn around and refuse an R&R.

Dann wrote:

Like many shoplifters I speak to they all think Tesco has enough money and no one will care if a hundred pounds goes missing, as if they deserve it. I’m not really bothered people do this as they all get caught out eventually but when they do I just hope they have the sense to hold their hands up high and admit it’s a fair cop.

I can't believe that you are seriously saying that R&R is the same as shoplifting! If you (or any Tesco staff) feel that strongly about someone getting an R&R's - call the police. See how interested they are about someone getting a free Dyson - AS PER TESCO POLICY! I don't think you'll have much luck with them.

bear1

i soooooooo agree with Markus, after a while with this r&r policy there will be so few what Dann calls "genuine" customers left and if they are all escorted out all what Tesco`s will have left is shoplifters! maybe then they will catch them!

savingsgirl

I believe that to be overcharged in Tesco is wrong however I do not think it is intentional - often caused by human error, utting up a wrong sticker, forgetting to take a sign down etc..
Tesco have their RR policy in place to try and make an overcharge a positive situation for a customer. The amount of RRing that has taken place only highlights the fact that Tesco need to look at their pricing system/staff training.
I do not think that anyone who has been overcharged should be made to feel uncomfortable by CS for asking for RR. However I do think this system is being abused to the detriment of others. In my opinion you should only take what you would have bought anyway. I can imagine the response to this from various posters but the RR policy isnt law and Tesco could withdraw it at anytime. Surely it is better for everyone to benefit a little for a long time than for a few to obtain £1000s RR and then the policy be withdrawn?
Just my opinion, feel free to contradict it, but please - disagree without being offensive, I'm not a Tesco mole or sock stealing gnome, honest!!

bear1

savingsgirl wrote:

I believe that to be overcharged in Tesco is wrong however I do not think it is intentional - often caused by human error, utting up a wrong sticker, forgetting to take a sign down etc..
Tesco have their RR policy in place to try and make an overcharge a positive situation for a customer. The amount of RRing that has taken place only highlights the fact that Tesco need to look at their pricing system/staff training.
I do not think that anyone who has been overcharged should be made to feel uncomfortable by CS for asking for RR. However I do think this system is being abused to the detriment of others. In my opinion you should only take what you would have bought anyway. I can imagine the response to this from various posters but the RR policy isnt law and Tesco could withdraw it at anytime. Surely it is better for everyone to benefit a little for a long time than for a few to obtain £1000s RR and then the policy be withdrawn?
Just my opinion, feel free to contradict it, but please - disagree without being offensive, I'm not a Tesco mole or sock stealing gnome, honest!!

i dont disagree, and personally i dont take multiple items for an r&r, but as i now spot misprices so easily, even the things i would buy i am now branded not "genuine", i just feel sorry for the people that have been embarrased by cs staff or intimidated by security when everything that Markus says is right, and they should be more interested in real criminals.

bagand96

People feel really good then they get R+R at Tesco, which is fair enough. You get your little bit of revenge over them. But who gets the last laugh? Ok, they loose a bit of money on the R+R, but your still shopping there, pouring your money into their tills. The profit they make on the rest of your shopping far outweighs the small bit of R+R you get - they're still more than happy with your cash in their tills.

All the poeple that take the moral high ground of "well they deserve it, they're a big company making billions just ripping us all off" - maybe you have a fair point. But the best way to get the message back to Tesco is not to hammer the R+R's, its to not walk through their doors at all.

bear1

thinking of morals, that Dann mentioned earlier, as i said to my OH last night, if i was a Tesco checkout person i can honestly say if i spotted misprices going through the till, i would tell the customers to go and get a refund at the cs desk as per the policy, maybe i would get the sack, i don`t know, maybe Tars could answer that.But if i did it would not matter as i would be happy knowing i had helped people not be ripped off and quite frankly i would not feel comfortable working for a company where i know this is happening unless i was able to let the customers know about it.

bear1

bagand96 wrote:

People feel really good then they get R+R at Tesco, which is fair enough. You get your little bit of revenge over them. But who gets the last laugh? Ok, they loose a bit of money on the R+R, but your still shopping there, pouring your money into their tills. The profit they make on the rest of your shopping far outweighs the small bit of R+R you get - they're still more than happy with your cash in their tills.

All the poeple that take the moral high ground of "well they deserve it, they're a big company making billions just ripping us all off" - maybe you have a fair point. But the best way to get the message back to Tesco is not to hammer the R+R's, its to not walk through their doors at all.

exactly, when i get an r&r i also buy other things as well, which i may not have so i am happy getting my little bit and Tesco`s are happy getting their extra sales, its the Tesco`s staff and security that will eventually cause it to be withdrawn, the ones that challenge the customers on the r&r`s they get. So many times in these cases the Tesco staff are told to give the refund by the manager or Tesco`s h/o, those higher up in Tesco`s probably wish those grumpy cs staff and burly security would stop trying to play the hero and let us customers spend our money and come in and have a stress free shop even if we do get a little freebie back!