Tesco misprice policy discussion area part III

bear1

but as i now know about this mispricing thing i regularly check prices on the scanner as a just incase, but also feel as if i am doing something wrong and may be being watched?

spa2k

coolforcash wrote:

Just to clarify - the price I paid was the un-crossed out price that was on the SEL. My argument was that the discount had not been applied to the SEL price at the POS like it had in the previous week when I purchased the CD and it did not state anywhere that the particular "laptop discount of 20%" had already been applied to the SEL price.

The only issue for me is whether I have to return to that particular store should my laptop develop a problem (assuming I keep it) or whether I can take it back to any store within the one year warranty (or even the manufacturer directly).

Ok, was the SEL yellow or white. If it was yellow (and if it is the ACER laptop that you have then it will have been) then there is a crossout price and an actual price. The actual price has been reduced by 20% of the usual selling price. Nowhere does it say "discount applied at till".

I could apply the argument to any line that is on a money off promotion. The discount is normally applied and shown on the SEL, it is a rare event for the discount to be taken off at the till. The entertainment was one such rare event - and as such the POS stated that the discount would be applied at till. It may sound like all tesco sticking together, but the previous weeks pos really did say "Discount applied at checkout"., i will see if i can dig a copy out that i can take a picture of....not sure if we have any left though, we tend to throw them away at the end of promotion.

From a stores perspective, i would say that in my opinion you dont really have much of an argument. Any store (not just tesco) has the right to apply discounts however they choose. If you hadnt have visited tesco and bought a CD the week previously then you would have been none the wiser as to the difference between the way in which the two discounts were applied.

In respect to the return of the item, you can return it to ANY store for a refund providing you have proof of purchase or a store stocking the same product for an exchange.

spa2k

bear1 wrote:

but as i now know about this mispricing thing i regularly check prices on the scanner as a just incase, but also feel as if i am doing something wrong and may be being watched?

The scanguides are there for customers use and you are well within your rights to check the price of any product you choose. I would be very suprised if staff have the time or inclination to watch every customer that uses them.

bear1

spa2k wrote:

The scanguides are there for customers use and you are well within your rights to check the price of any product you choose. I would be very suprised if staff have the time or inclination to watch every customer that uses them.

so if i happen to stumble across a misprice whilst i am checking on the customer scanner, is it right for me to take that item through the till without saying anything knowing im going to be overcharged then going to the cs desk for a refund? Or should i be highlighting it as i go through the till?

bear1

if there are any security staff out there i have a question. Is it not still correct that it is against human rights or the law or something for security personnel or the police to follow a person by use of cctv or on foot unless they have reasonable suspicion that that person has committed a criminal offence, say shoplifting or if they are a known offender to the area or have a banning order against them? This was the case a couple of years ago but it may have changed, i would be interested to know thinking about the times that people on here have mentioned being followed around their local tescos by security.

redhot

bear1 wrote:

so if i happen to stumble across a misprice whilst i am checking on the customer scanner, is it right for me to take that item through the till without saying anything knowing im going to be overcharged then going to the cs desk for a refund? Or should i be highlighting it as i go through the till?

Really you should highlight it otherwise you would spoil it for the genuine customers who do get overcharged.

redhot

bear1 wrote:

if there are any security staff out there i have a question. Is it not still correct that it is against human rights or the law or something for security personnel or the police to follow a person by use of cctv or on foot unless they have reasonable suspicion that that person has committed a criminal offence, say shoplifting or if they are a known offender to the area or have a banning order against them? This was the case a couple of years ago but it may have changed, i would be interested to know thinking about the times that people on here have mentioned being followed around their local tescos by security.

Bear what do you get up to in tescos-. the law i would imagine is on the stores side. Most security personell are discreet enough to keep a distance, if there not then they are making it obvious that you are not welcome in the store. The human rights policy isn't really used for things such as this - it is more to do with a persons physical and psychological well being (and yes i know if you want to be podantitic you could argue that having someone follw you around is affecting your psychological well being but then you could shop elsewhere.)

bear1

redhot wrote:

Really you should highlight it otherwise you would spoil it for the genuine customers who do get overcharged.

but by going to the cs desk it is highlighting it still to tescos and also if they correct the price it is stopping other customers who will not notice being unknowingly overcharged and those customers who do spot it then become one of us, checking all prices, finding misprices when you dont mean to etc

bear1

redhot wrote:

Bear what do you get up to in tescos-. the law i would imagine is on the stores side. Most security personell are discreet enough to keep a distance, if there not then they are making it obvious that you are not welcome in the store. The human rights policy isn't really used for things such as this - it is more to do with a persons physical and psychological well being (and yes i know if you want to be podantitic you could argue that having someone follw you around is affecting your psychological well being but then you could shop elsewhere.)

i work in retail so know a little about security as in my job, the staff are the security as well, but i am not trained or anything on all the ins and outs. its just i find it terrible that security personnel are following around people looking for an r&r (which is not against the law) when there are real criminals out there such as shoplifters that they should be worrying about, and they are the ones that really affect the tescos staff shares etc as read previously in a discussion about r&r affecting the staffs shares which is why they may sometimes be grumpy with r&r`ers

Robert5686

Cant think for the life of me why Tescos go out of their way to encourage RRers.
But as everyone says on here ....its cheaper for T that way than paying Trading Standards fines and all the bad publicity that goes with that route. So really its just a big cover up by T