Tesco misprice policy discussion area part III

rdwarr

Up until yesterday I would have described myself as a "neutral" in this thread. Obviously not happy with overcharging but equally critical of those being overtly greedy with misprice grabbing.
But having read of the atrocious treatment received by "fluff" I'll come off the fence and join the anti-Tesco lobby. Take 'em for what you can, shoppers!

flufff

Still waiting :-(
First cs phone help has gone home ill......second passed onto her supervisor who has rung store.Saying its a "store issue".CS manager at store comes on at 1.30pm said will ring me back I tried to set a deadline of 2pm.Thinking of charging them for my time.Contemplating just going little store nearby for a refund no r&r deeply fed up.

Liverbird

No Fluff... don't give in! See this through to the end....you are entitled to an r+r and a bloody big apology and compensation.

lordexavier_the_2nd

I now Know how some of you guys feel, I thought you were a little mad when saying that Customer services and managers approach you and say things "Your in here a lot arnt you". Well today its happend to me. I visited my local tesco today for my daily shop (fix) and it happend, I was claiming R&R with no trouble at all for a Keane cd a 24 can box of coke and 2 valentine mugs when along comes Mr Manager, "you get these cds a lot dont you" "well be watching in future". Made me laugh a little but felt a little and i must stress a little guilty about what i had done. This was only my 2nd R&R from this store and its only a little one, so i guess i can give it a miss for a while.
Its all good fun.

lordexavier_the_2nd

juzsp wrote:

So your saying i don’t even need to buy the item? Just pick it up and mosey on down to CS helpdesk saying, “this is priced wrong! i want it free!”? Hmmm would they not get out of that with the fact that i haven't been overcharged, as I have not yet bought it?


Many thanks for this great topic on Tesco, you guys have helped me so much.

I think we have our wires crossed a little bit here, my apologies. You definately need to buy the item first. Sorry for any confusion and congratulations on your R&R. May many more come your way.

flufff

RESULT!!!
A very polite apologetic deputy manager rung me back.Shes going to investigate video camera footage tonight with manager and is offering me a full refund and I get to keep game.She is going to deal with staff appropriately but I never want to step foot in there again.

zippybungle

lordexavier_the_2nd wrote:

I now Know how some of you guys feel, I thought you were a little mad when saying that Customer services and managers approach you and say things "Your in here a lot arnt you". Well today its happend to me. I visited my local tesco today for my daily shop (fix) and it happend, I was claiming R&R with no trouble at all for a Keane cd a 24 can box of coke and 2 valentine mugs when along comes Mr Manager, "you get these cds a lot dont you" "well be watching in future". Made me laugh a little but felt a little and i must stress a little guilty about what i had done. This was only my 2nd R&R from this store and its only a little one, so i guess i can give it a miss for a while.
Its all good fun.

Don't feel guilty!
Was on the news last week that Tesco earn £1.00 out of every £8.00 spent in this country.
Look at the way they have treated Fluff! :mad:

zippybungle

flufff wrote:

RESULT!!!
A very polite apologetic deputy manager rung me back.Shes going to investigate video camera footage tonight with manager and is offering me a full refund and I get to keep game.She is going to deal with staff appropriately but I never want to step foot in there again.

HOORAY! :j

kirstielou

Just a little suggestion that might help the misprices topic thin out a bit.

The cpjackson site, is it possible to list the post number so that its easier to back and thank the FIRST person who listed the misprice?

mummysaver

flufff wrote:

RESULT!!!
A very polite apologetic deputy manager rung me back.Shes going to investigate video camera footage tonight with manager and is offering me a full refund and I get to keep game.She is going to deal with staff appropriately but I never want to step foot in there again.

Never mind R&R, you deserve a year's free shopping - delivered so you don't have to go in again - or at least some vouchers! Well done for standing up for yourself, it's not always easy against big business! :T :T :T