Lloyds just get worse with the hard sell

Inactive

An example of Barclay's methods here;

http://www.thisismoney.co.uk/news/special-report/article.html?in_article_id=418636&in_page_id=108

:rolleyes:

noah271007

Inactive wrote: »

An example of Barclay's methods here;

http://www.thisismoney.co.uk/news/special-report/article.html?in_article_id=418636&in_page_id=108

:rolleyes:

This is what I was referring to (post 44). Good Job Inactive! We, the customers are cash cows in the eyes of banks. It is great to expose those practices companies preying on weak customers in the name of PROFIT.

Geoffo_M

Inactive wrote: »

An example of Barclay's methods here;

http://www.thisismoney.co.uk/news/special-report/article.html?in_article_id=418636&in_page_id=108

:rolleyes:

That's a very interesting article you've found. It sums up exactly what I mean. I remember when you used to be able to ask your bank for good, sound, impartial advice. I had no idea they were being trained to dupe their customers to this extent. I can't understand why there have never been any mis-selling charges. I thought financial institutions had to be so careful these days - if only to avoid a heavy fine.

pinkfluffybabe

willo65 wrote: »

Can I just ask when a bank suggests something to a customer or offers a product why is this being seen as a HARD sell? They are not forcing you to agree to anything.

In my case becuase they struggle to understand 'no' each time they offer me a review.

I don't want a 'review'. I've had them in the past and they have consistently offered me products that are not good value for me. I come on here to get advice on savings, insurance etc, so I don't feel the need to be patronized by bank staff and told that I should take their credit card rather than the cash back one that I use which makes me a wee bit extra money.

I wouldn't mind being asked now and again, but it is every time, often by the same teller. When I say I don't want one, they look at me as if I am daft - not daft enough to give them my money for services I don't need!!

withnell

pinkfluffybabe wrote: »

In my case becuase they struggle to understand 'no' each time they offer me a review.

Exactly! I get told every time i go to the counter that I'm pre-approved for a credit card, that they can increase my savings rates etc. I wouldn't mind it the once, but if I've been in on Monday and said no, I'm not going to say yes on Wednesday am I?

ShelfStacker_3

From what people are saying here, it is a little worrying that Lloyds doesn't appear to have any way of dismissing what is shown on screen to the cashiers. At HSBC, if we've asked you about one of our prompts ("Individual solutions") and you're not interested in it then we mark it down as such and it goes away never to return. From what LTSB customers are saying here, they've got no such system, which is probably why they're getting so upset.

On the subject of counter marketing itself, I'm ambivalent. I only try and suggest products which could genuinely benefit the customer, and usually not based on prompts (balance transfers to an HSBC 0% deal are a favourite of mine if I see the customer paying off an existing card - anyone want to have a go at me for that? Inactive? ). I've seen people rattling off each prompt in turn, without any sort of context, which I personally dislike - it all comes down to actually understanding what the customer wants, needs and could genuinely benefit from. The former might make someone look good because they act on a lot of prompts, the latter actually generates new business and possibly extra loyalty to the bank. No brainer.

FWIW, I'm not aware of any way for HSBC customers to opt out of marketing at the counter. First Direct customers don't get prompts on screen for them, not least because we have an agreement with them not to market to their customers.

willo65

pinkfluffybabe wrote: »

In my case becuase they struggle to understand 'no' each time they offer me a review.

I don't want a 'review'. I've had them in the past and they have consistently offered me products that are not good value for me. I come on here to get advice on savings, insurance etc, so I don't feel the need to be patronized by bank staff and told that I should take their credit card rather than the cash back one that I use which makes me a wee bit extra money.

I wouldn't mind being asked now and again, but it is every time, often by the same teller. When I say I don't want one, they look at me as if I am daft - not daft enough to give them my money for services I don't need!!

This is still not a hard sell unless there has been a change in the definition of teh term in recent years which I may have missed?

I did mention earlier that the reason that you may get asked a lot is because you may have a large overdraft paying a lot of interest, you may have large savings sat in a current account earning little to no interest. Or you don't pay your c/c in full and tbh you may save more money with a lower interest rate than a tiny amount of cashback.

Inactive

ShelfStacker wrote: »

On the subject of counter marketing itself, I'm ambivalent. I only try and suggest products which could genuinely benefit the customer, and usually not based on prompts (balance transfers to an HSBC 0% deal are a favourite of mine if I see the customer paying off an existing card - anyone want to have a go at me for that? Inactive? ).
.

Well, as you asked specifically SS, yes I would object to that as well, I don't believe it is any business of any bank cashier how I run my affairs, I don't have a HSBC Credit Card, I use a Nationwide CC and I pay that off in full each month, as well as a Barclaycard ( formerly Goldfish ) so it costs me nothing anyway, in fact I get cashback on the BC one, so I actually make a small profit on that one.

In the unlikely event that HSBC have any offers that are of interest to me, I can find them for myself at their website.

willo65

withnell wrote: »

Exactly! I get told every time i go to the counter that I'm pre-approved for a credit card, that they can increase my savings rates etc. I wouldn't mind it the once, but if I've been in on Monday and said no, I'm not going to say yes on Wednesday am I?

Well if you have savings in an account which may not be the best for you then have you ever considered actually listening to see if it would be beneficial to you?? At natwest there is 2/3 old savings accounts which are not available to new customers and the rates are set at 0.1% but people still refuse to listen when you tell them that better options are available

willo65

Inactive wrote: »

Well, as you asked specifically SS, yes I would object to that as well, I don't believe it is any business of any bank cashier how I run my affairs, I don't have a HSBC Credit Card, I use a Nationwide CC and I pay that off in full each month, as well as a Barclaycard ( formerly Goldfish ) so it costs me nothing anyway, in fact I get cashback on the BC one, so I actually make a small profit on that one.

In the unlikely event that HSBC have any offers that are of interest to me, I can find them for myself at their website.

And for the people that don't use the web?