Lloyds just get worse with the hard sell

Geoffo_M

Every time I go into my Lloyds branch, they tell me I'm due for a review or I'm eligible for an account upgrade. Years ago, I asked them to mark my account "No Marketing" so I wouldn't be asked every time, but it doesn't make any difference. Today, a little old lady with a walking stick was at the counter next to me. She was being sold an account upgrade. For just £12 a month, she would be entitled to travel insurance, breakdown cover and mobile phone insurance. It was obvious she had no need for any of these services but she was being panicked into having it - surely one of the most obvious cases of mis-selling ever!

What's really frightening is that this bank is shortly going to be responsible for one in three of all bank accounts. How many more 'little old ladies' are they going to con out of £12 a month?

rb10

Ask them again to be removed from all forms of marketing. If you weren't specific last time, they may have just removed you from some, e.g. telephone. Once you have specifically told them, they have to stop.

However, I know someone who has been non-marketing with Lloyds for ages, but then a few months ago they suddenly started getting loads. They went in and asked why, and were told that the system had been upgraded, which had reverted everyone to being happy with all marketing.

Geoffo_M

rb10 wrote: »

Ask them again to be removed from all forms of marketing. If you weren't specific last time, they may have just removed you from some, e.g. telephone. Once you have specifically told them, they have to stop.

However, I know someone who has been non-marketing with Lloyds for ages, but then a few months ago they suddenly started getting loads. They went in and asked why, and were told that the system had been upgraded, which had reverted everyone to being happy with all marketing.

I asked them that today. She told me that this message doesn't appear on her screen, and that "No marketing" only means you cannot be called at home. I said that is a poor system and she said that she would try and remember not to ask me next time I went in. Pathetic - and very unprofessional!

Last week, I heard a customer at the counter being asked how many loans he had. He replied he had 2 both of which matured this year. He was asked if he would like another one. Apart from the hard sell problem, these sort of personal questions shouldn't be asked at the counter for everyone else in the queue to overhear.

Inactive

Disgraceful, sadly all banks seem to be as bad as each other at this behaviour, but I bet the bank staff members will soon jump in to defend the banks...wait for it.;)

username

For me, when I used to use them as my main bank, a "no thanks" or "I'm not interested" sufficed.

Kavanne

username wrote: »

For me, when I used to use them as my main bank, a "no thanks" or "I'm not interested" sufficed.

Yeah I don't understand why people can't do this.

JUST SAY NO.

Inactive

Kavanne wrote: »

Yeah I don't understand why people can't do this.

JUST SAY NO.

But many customers would far prefer not to be given the opportunity of saying NO..

Geoffo_M

Kavanne wrote: »

Yeah I don't understand why people can't do this.

JUST SAY NO.

I agree - but it's EVERY time. I wouldn't mind if it was for the customer's benefit, but it's the knowledge they don't care what they sell you - as long as it generates revenue for Lloyds. Anyone who isn't financially savvy is an easy target.

willo65

How do you know that she doesn't travel a number of times a year and why can't she still have a car/mobile phone? I think there is some ageism going on here. The banks have to treat customers fairly as part of there licence so because someone is over a certain age doesn't mean they should be discriminated against or have assumptions made about them as this is not fair

Geoffo_M

username wrote: »

For me, when I used to use them as my main bank, a "no thanks" or "I'm not interested" sufficed.

Were you asked EVERY time?

willo65

Geoffo_M wrote: »

Were you asked EVERY time?

Quite often the cashier will ask you because they believe that with the snapshot of your account they can see when you carry out a transaction that the bank could help you in some way. If you have a large overdraft you use or large amounts of cash in a current account earning little to no interest then they are going to continue trying to open your eyes to the idea that they might actually be able to make or save you money.