Broadband. Who's the Cheapest? Article Discussion Area

Art_2

lunarjetman wrote:

Martin indicates that TalkTalk is the best value phone/broadband combination.

However- I have heard bad things in the press about them. This includes long waits for connection and very poor customer service.

Does anyone have any comments on TalkTalk ? Are they actually any good ?

TalkTalk has one of the worst records for customer service of any ISP.

For an independent view you can compare all the ISPs by going to:

http://www.thinkbroadband.com/

The site will tell you all you want to know about broadband.

Regards,
Art.

red

Hi, not sure if this is of any use to anyone, but I received a letter from now wireless (https://www.mynow.co.uk). Not sure if they are any good, and I have decided to go with metronet (not a massive endorsement - but now do not provide services in my area). Anyway, think it is definitely the dheapest £10 a month, for a 12 month contract, no installation charges, etc...Hope this helps someone?

ormus

re AOL.
ive had the aol silver service for yrs now and was a bit pizzed off to say the least when i saw same service advertised at 2mb speed and 14.99 per month.
i was paying 17.99 for 1mb!

so i called this AOL morning and told them to cancell. they gave me 2mb speed and for 9.99 per month!
(new contract though, shame).

what a result though.

Art_2

red wrote:

Hi, not sure if this is of any use to anyone, but I received a letter from now wireless (www.mynow.co.uk). Not sure if they are any good, and I have decided to go with metronet (not a massive endorsement - but now do not provide services in my area). Anyway, think it is definitely the dheapest £10 a month, for a 12 month contract, no installation charges, etc...Hope this helps someone?

The £10 package from mynow is only 256kb. I didn't know anyone was still offering this speed these days. It's extremely slow. Their top speed seems to be 1gb for £18 a month which is dear compared to most other ISPs.

Metronet is owned by Plusnet and looks a much better bet. Plusnet were recently taken over by BT.

Regards,
Art.

ormus

re my above post.
called AOL about midday, and the new 2 mb speed was done approx an hour later!
very pleased.
good service from AOL.

pity bout the crap aol SW. good job i dont use it then!

tricia6

I've been with TalkTalk since July last year and after initially - in the first month or so - losing the connection quite frequently, I've had no problems at all. The speed does fluctuate somewhat but not enough to upset me. I use the free phone call facility a lot. My sister lives in Canada and we like to chat, so it's great for me.

My friend, who signed up at the same time, never received the modem and filter pack but went active with them at the same time I did, using his own modem. He phoned several times and was promised the modem pack, but gave up in the end. It never arrived and he is quite happy using his original modem and has no other problems with TalkTalk.

Tricia

rmg1

Hello from a newbie!
I'm with Tiscali for now paying £12-98/month for a 1MB service. My contract ends in April and i phoned them yesterday to find out what they would do to keep me a customer. The short answer was nothing!
Apparently, you need to time your phonecall carefully, so I will be phoning them in a few weeks.
Can anyone suggest the best tack to take with customer services when asking for discounts, i.e. is it better to plead or demand?

kr.fletch

I've been with TalkTalk since November 06 ,
no problems at all.
Price and service has been very good so far..

---

Not so with my previous supplier,
Homecall - Pipex.. what a bunch of ****
Words cannot describe my disgust with Homecall - Pipex

Art_2

rmg1 wrote:

Hello from a newbie!
I'm with Tiscali for now paying £12-98/month for a 1MB service. My contract ends in April and i phoned them yesterday to find out what they would do to keep me a customer. The short answer was nothing!
Apparently, you need to time your phonecall carefully, so I will be phoning them in a few weeks.
Can anyone suggest the best tack to take with customer services when asking for discounts, i.e. is it better to plead or demand?

Ring them about a month before your contract is ending. Tell them you are going to change ISPs and want a MAC. This normally gets them going with offers.

The MAC is the number you need to transfer from one ISP to another.

Regards,
Art.

theloft

rmg1 wrote:

Hello from a newbie!
I'm with Tiscali for now paying £12-98/month for a 1MB service. My contract ends in April and i phoned them yesterday to find out what they would do to keep me a customer. The short answer was nothing!
Apparently, you need to time your phonecall carefully, so I will be phoning them in a few weeks.
Can anyone suggest the best tack to take with customer services when asking for discounts, i.e. is it better to plead or demand?

The best tack is to LEAVE THEM ! There are more complaints about Tiscali than most and there are certainly better deals out there.