Tesco Double the Difference Policy Discussion

biggysilly

Seems that all the personal attacks between posters have been removed.

pjran

I read this thread 5 minutes ago and have to report a success due to this.

I bought a couple of items the other day and was overcharged £6 which when I pointed this out to CS they refunded the exact overcharge. After reading this thread I rang Tesco main CS on an 0800 number and they asked me to return to the store who would be obliged to DTD but that would take me at least an hour round trip! So the nice lady at CS offered to credit my clubcard with 600 points.:T

Thank you.

Pj

ben500

pjran wrote: »

I read this thread 5 minutes ago and have to report a success due to this.

I bought a couple of items the other day and was overcharged £6 which when I pointed this out to CS they refunded the exact overcharge. After reading this thread I rang Tesco main CS on an 0800 number and they asked me to return to the store who would be obliged to DTD but that would take me at least an hour round trip! So the nice lady at CS offered to credit my clubcard with 600 points.:T

Thank you.

Pj

Nice going, £24 deals is a far superior prospect than having to deal with a makeup endowed bulldog for £6 in cash. lol

biggysilly

http://forums.moneysavingexpert.com/showthread.html?p=17723903#post17723903
Posted by: skint_manc
On: 15-01-2009 7:57 PM

was overcharged on small silver dog bowl today.. should have been £1.74 and was charged £1.96

went to CS showed bowl and receipt, explained... she tilled up £1.96 to give back to me, swiftly mentioned I bought 4 of them (I had)... got £7.84 back :j
************

http://forums.moneysavingexpert.com/showthread.html?p=17724151#post17724151
Posted by: heskpesk
On: 15-01-2009 8:02 PM


---Quote (Originally by skint_manc)---
was overcharged on small silver dog bowl today.. should have been £1.74 and was charged £1.96

went to CS showed bowl and receipt, explained... she tilled up £1.96 to give back to me, swiftly mentioned I bought 4 of them (I had)... got £7.84 back :j
---End Quote---


Blimey you were lucky should have been only £1.76 ( 22P OVERCHARGE X 4= 88P X2 dtd = £1.76)
************

http://forums.moneysavingexpert.com/showthread.html?p=17724333#post17724333
Posted by: skint_manc
On: 15-01-2009 8:07 PM


---Quote (Originally by heskpesk)---
Blimey you were lucky should have been only £1.76 ( 22P OVERCHARGE X 4= 88P X2 dtd = £1.76)
---End Quote---

I know.. nearly legged it out the store...

was a reg CS person too, so couldn't have forgotten it wasn't R+R now... ah well
************

So another R&R has anybody else had this experience

Constantine

Its an easy mistake to make if distracted. Mistake. Not change in policy.

ben500

Constantine wrote: »

Its an easy mistake to make if distracted. Mistake. Not change in policy.

Oh no not more mistakes :j

Coupon-mad

Great to see all the old names on this thread, hi all!

My local likes to pretend DTD doesn't exist, I had to remind a young lad about it only the other day (re the Quality Street I posted on the misprices thread).

But the funniest result recently there was before xmas when I got a couple of tins of xmas biscuits on an OOD £4 SEL (scanned at £9.99 each). The 'makeup endowed bulldog' on CS knows that I know about DTD so she tried another tactic this time - apparently her till 'wouldn't let her' refund more than the amount I had paid (as in this case).

I smiled and said 'more like your Manager won't let you...?' She denied it and denied it, calling over a colleague who backed her up, they absolutely insisted the best they could do was R&R where double the difference would be higher. I pointed out that as full DTD would be higher, anything less than the price promise would be shortchanging me...no, they wouldn't have it.

So I said OK then but I will phone Dundee afterwards (was a bit pressed for time). So the second CS lady quickly processed my refund to hurry the irate queue along...so quickly that -amazingly! - she got her till to do the 'impossible' and handed me the £23.96 DTD. They never realised! :rotfl: :rotfl:

Constantine

ben500 wrote: »

Oh no not more mistakes :j

Who would have thought, hey? A mistake that works in the customers favour. Human nature - such a biatch. Stores would run great if we could just remove the need for all these pesky staff....And customers...

spa2k

Hey_Dude wrote: »

It's a reunion!

(Nuzzling Ben but thinking of Spa2k and Constantine...)



His Dudeness

dude, this nuzzling business, should i be worried????:rotfl:

ben500

spa2k wrote: »

dude, this nuzzling business, should i be worried????:rotfl:

Only if your displaying incorrect pos I would imagine lol