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Need O2 Broadband Help - I work for them - Ask away

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  • clairet707
    clairet707 Posts: 385 Forumite
    Part of the Furniture Combo Breaker Home Insurance Hacker!
    Is access really that bad?

    Its all we can get on the exchange we are about to move to (either that or BT, or talktalk) and Id rather stay with O2 but hearing all these stories about the access package is putting me off...
  • DatabaseError
    DatabaseError Posts: 4,161 Forumite
    @ Claire

    please read my answer, to the same question, just 5 posts higher :(

    @Summer

    Rather than using a telephone extension cable, leave the modem/router near the master socket, and use a length of cat5 networking cable to connect the PC to it. You'll still have a trailing wire, but you should have better sync/speed.
    Utinam logica falsa tuam philosophiam totam suffodiant.
  • clairet707
    clairet707 Posts: 385 Forumite
    Part of the Furniture Combo Breaker Home Insurance Hacker!
    Thanks but is BT going to be any better? If its the same line?

    And does it depend on where you live or is it bad everywhere?
  • DatabaseError
    DatabaseError Posts: 4,161 Forumite
    O2 access is bad everywhere...O2 LLU is pretty good everywhere.

    The date 14th April 2009 is being bandied around the forums as the date Access will be "fixed"...though many of us have our doubts.

    There are many companies tha\t are likely to be better..even though the line is the same, as the issue is backhaul provision (centrals) rather than physics. BT wouldn't be my 1st choice...though with my recent error in judgement (O2 access) even I wouldn't listen to me anymore :(
    Utinam logica falsa tuam philosophiam totam suffodiant.
  • clairet707
    clairet707 Posts: 385 Forumite
    Part of the Furniture Combo Breaker Home Insurance Hacker!
    O2 access is bad everywhere...O2 LLU is pretty good everywhere.

    The date 14th April 2009 is being bandied around the forums as the date Access will be "fixed"...though many of us have our doubts.

    There are many companies tha\t are likely to be better..even though the line is the same, as the issue is backhaul provision (centrals) rather than physics. BT wouldn't be my 1st choice...though with my recent error in judgement (O2 access) even I wouldn't listen to me anymore :(

    Ouch...

    Were with O2 LLU at the moment and would love to stay as its been great but unfortunately were moving next month and samknows says this for our new exchange
    http://www.samknows.com/broadband/exchange/EAWRI

    were tied in with Bt for our phone line and calls (works out cheapest for us as we dont really use the phone) so just want broadband elsewhere
  • gaz_jones
    gaz_jones Posts: 5,179 Forumite
    I have a problem. I forgot my admin password to my router. I reset the router and now do not have an internet connection. The router keeps saying 'your dsl line is down' even though it isn't. Any ideas?Thanks
    This is my signature. There are many like it, but this one is mine.
  • DatabaseError
    DatabaseError Posts: 4,161 Forumite
    for enhanced access to the router's settings
    user: SuperUser
    password: O2Br0ad64nd

    :)

    copy and paste is easiest way to get the info in there ;)
    Utinam logica falsa tuam philosophiam totam suffodiant.
  • Quentin
    Quentin Posts: 40,405 Forumite
    Can't you factory reset your router (stick a paperclip into a hole - check instructions!)?
  • 456789
    456789 Posts: 2,305 Forumite
    1,000 Posts Combo Breaker
    clairet707 wrote: »
    Ouch...

    Were with O2 LLU at the moment and would love to stay as its been great but unfortunately were moving next month and samknows says this for our new exchange
    http://www.samknows.com/broadband/exchange/EAWRI

    were tied in with Bt for our phone line and calls (works out cheapest for us as we dont really use the phone) so just want broadband elsewhere
    Ouch indeed :( - maybe ask O2 if they plan to unbundle the exchange? Normally they say we don't know but can't hurt to ask and the number is freephone
    gaz_jones wrote: »
    I have a problem. I forgot my admin password to my router. I reset the router and now do not have an internet connection. The router keeps saying 'your dsl line is down' even though it isn't. Any ideas?Thanks
    Is it the O2 router or a different one? If it is the O2 one try running the setup cd again
    for enhanced access to the router's settings
    user: SuperUser
    password: O2Br0ad64nd

    :)

    copy and paste is easiest way to get the info in there ;)

    Also for some reason sometimes it doesn't accept it first tiem but then 2nd time it does :S so try again if it rejects it first time

    Also default admin password is blank iirc
  • System
    System Posts: 178,339 Community Admin
    10,000 Posts Photogenic Name Dropper

    @Summer

    Rather than using a telephone extension cable, leave the modem/router near the master socket, and use a length of cat5 networking cable to connect the PC to it. You'll still have a trailing wire, but you should have better sync/speed.

    Thank you very much for this, will try this out..
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
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