Icesave FSCS. Did you get it? Is it all sorted.

BROGA

Can you point me in the direction of this scanned form, I am struggling to find it...Many thanks

cottager

Broga, this sounds a very unusual and unfortunate situation to find yourself in, and I do hope something's sorted out for you soon.

Forgive me if this is something you've already done, but have you also tried writing with all the facts? Include copies of anything and everything you have, to support your claim. Quote the Icesave account number and include a photocopy of the bounced cheque, copies of any Icesave printouts you made from the site (application acknowledgement, preliminary balance etc), any letters/emails received, and your own summary of conversations with the FSCS since with dates if you have them. Even anything from A&L which could be relevant to support it, if this exists, such as an ISA statement which shows the same amount as the bounced cheque. Also in the letter list every enclosure you're including (not only for their benefit, but also so you have a record of what you sent), staple everything together so nothing gets separated on opening, and suggest sending it Special Delivery for proof of receipt. Be sure to keep hold of all originals for now.

It may take some more time, but I would have thought they must respond to something received in writing and will have to come up with a solution for your situation. At least it's something real and physical you can then refer to and quote in future conversations, and even if nothing has moved forward up till now it would be a definite "line in the sand" and a point in time which could not be disproved... and hopefully also a point in time from which something starts to happen.

casabiosca

My wife is still waiting for a compensation form, she tried to transfer an
ISA (27K)from Icesave to Bradford and Bingley mid September then had the cheque returned from Bradford and Bingley unpaid. We have been asking the FSCS for a form to complete for the last two months
with a multitude of conflicting responses from them, the latest being that
they will send a form this month.

However, as the account was closed on transfer by Icesave, I am not sure how the FSCS will determine that she had the account.
They do not reply to or acknowledge emails or letters.
They did telephone after she filled in the webform and promised a
compensation form but nothing arrived.

Phoned them many times, each time getting a conflicting and uncertain
response, staff ill trained and unknowledgeable apart from 'normal'
situations, often contradicting previous information. May as well be phoning
the local nursery for all the help the FSCS have been.

Plus, if compensation not arrived in time for the reinvestment of the ISA by
the end of the tax year, she will lose all the tax free wrapping gained over
many years.

Unsure what to do. seems simple enough for them to send a form! Where do we go from here?
Martin, I hope you can put some pressure on as this is turning into a nightmare. Three months on and the initial comforting Government response that no saver would lose money is already clearly untrue as we have lost lots of interest.

sloughflint

BROGA wrote: »

Can you point me in the direction of this scanned form, I am struggling to find it...Many thanks

http://www.!!!!!!/file/c3de4b/n/FSCSBarcodeblank_pdf

Excellent post from cottager.That is pretty much what I did. Each time I sent in another communication, I stapled previous ignored emails/letters to the latest one.

I would perhaps duplicate the process and send one to Darlington and one to the main London address since the form which I eventually ended up with was identical in all respects to the scan apart from no bar code and a different address.

I cannot see any reason why the form could not be processed. Key information is included and necessary legal declarations are signed. What more do they need? Printout of the accounts? ( which I included just in case)
*** I suppose also crucially for your particular case, the accompanying letter ( presumably?) from A&L to the cheque is essential proving that funds never left Icesave.

After all anyone can take a photocopy of a cheque dated pre 7/10 and in FSCS's eyes, it could have been cashed in.***

I recognise so many of the difficulties encountered with casabiosca's post.The breakdown is clearly at the paper form stage for the unusual cases and poor phone support.

In the few days between this thread being created and receiving the form, I was comforted by Martin's first post:

The aim's to collate information, in order to be able to help those who haven't got their money yet. Using the information provided, I intend to try and speak with the FSCS and try to help ensure its sorted.

Good luck to all still having difficulties.

Also:

FSCS website has the message:

Anyone who has not received an application form by 16 January should call our helpline on 020 7892 7300. Alternatively if you have an enquiry regarding your Icesave compensation you can email [EMAIL="info@icesave.co.uk"]info@icesave.co.uk[/EMAIL].

That email is a different one I notice to the ones I tried in the past which were:
[EMAIL="enquiries@fscs.org.uk"]enquiries@fscs.org.uk[/EMAIL] and [EMAIL="icesave@fscs.org.uk"]icesave@fscs.org.uk[/EMAIL].

mrkbrrws

Still waiting for an application form.

Have people had success with using a form printed from this forum (link above)?

When I originally saw the form a while back I thought it would be best not to try it in case it completely messes up the process.

Cottager - I wrote to Icesave and the FSCS at the end of November detailing all the facts and sending copies of the unpaid cheque (ISA transfer). They never replied.

[Deleted User]

My dh and I have still not received forms for fixed rate bonds. Two matured on 18th november. e mail responses are just standard replies and although cs are nice on the phone, they actually told us nothing

Oh, I wish I had hindsight

oldagetraveller

kittie wrote: »

My dh and I have still not received forms for fixed rate bonds. Two matured on 18th november. e mail responses are just standard replies and although cs are nice on the phone, they actually told us nothing

Oh, I wish I had hindsight

As I have not yet received a fixed term account claim form I 'phoned FSCS yesterday and was advised (fobbed off?) that if it had not been received by next Monday to give them another call. So it would appear that some are still adrift if what they say is to be believed?

Onawingandaprayer

Havbing spent the last six weeks in a 'no information limbo' re my fixed term claim, in a fit of total exasperation I emailed the Complaints Commissioner at the FSCS.

They responded very quickly and spoke to a named individual at the FSCS and suggested I ring him and he would go through my details. I have just done so and he has undertaken to personally send me 'another' claim form. I'm not getting my or anybody else's hopes up, but it might be worth a try. |I would think the more people with problems who have a winge in a slightly different direction, the better.

Try this for size

[EMAIL="complaintscommissioner@fscc.gov.uk"]complaintscommissioner@fscc.gov.uk[/EMAIL]

Good luck!

Onawingandaprayer

Double-checked...yes it's gov.uk. That's who the email back came from too.

martiflat

Since receiving the initial email I have been blocked from claiming through the electronic process.

After numerous calls to the various helplines it was established that the system reconciliation process initiated after the collapse of Icesave has resulted in one of my accounts showing a negative balance allegedly due to an overpayment of interest in December 07 - this deduction happened automatically and I received no notification/explanation/information about this other than the conflicting stories given to me by various people answering the helpline. The negative balance of £18 has meant that all my Icesave accounts are blocked (including one held jointly with my husband) so I have been unable to claim over £100,000. Both the Newcastle Building Society and the FSCS have refused to do anything to help me resolve the negative balance and so be able to progress the claim.

My letters to the FCSC have been forward to NBS who say FCSC is stopping them doing any administration on the accounts so they can't help me. After hours on the 'phone and constant badgering I received a paper application which I have completed but I have completely lost faith in the claims process and have no confidence that anyone will help me.

I am distressed by the incorrect information provided to me about the claims process and the inability to deal with my queries and I still have no idea when the discrepancy might be sorted out .