Office shoes and right to refund

angelachristen

bandraoi wrote: »

Mind you if you claim the goods are faulty the onus is on office to prove they're not . . .

agree with u

KxMx

Slightly OT but I always buy my shoes now from Primark. I wear ballet pumps and ones costing 4 times more, or even 10, wear out just as fast

emmalondon4

I recently bought a pair of leather shoes from Office from their own shoe rang ( here are the shoes =http://!!!!!!!/aTEXgo). The first time i wore them they dyed the foot area of my tights bright orange, I have since washed the tights and the colour will not come out. I thought that wearing the shoes once might seal the colour in and tried wearing them again, this time they dyed my feet bright orange and it took a lot of scrubbing to get the colour off.

I tried to return these shoes as I considered them to be faulty and not fit for purpose (I don't want to destroy a pair of tights and dye my feed every time i wear them!). The shop manager explained that it was standard for dyed leather to do this (I have had lots of leather shoes before and never experienced this) and she did not consider it to be a manufacturing fault and refused to refund them. I asked for an address to write to complain to (she gave me a phone number that was wrong!)

When you pay £68 for shoes you don't expect them to be such poor quality. Do you think it is worth complaining further? Should i be able to get a refund?

Trixie1270

Hi, i purchased some boots from Office recently and had to return them as they did not fit me properly. Unfortunately i stood in the shop for about an hour today trying to get a refund from them without success! I now have a gift card for £45 which is valid for 2 years!!!! this is the only time i have purchased from this shop due to having size 3 feet and not many of the shoes fit me properly aT all!! never going back to them over priced and the only shop i know that doesn't refund - AVOID AT ALL COSTS!!!!

Trixie1270

Website ordering:-

Can I return/exchange my shoes to a store?
You can return or exchange your shoes in any Office store, where we will be happy to accept the goods. Just make sure you bring your invoice. Returns cannot be accepted at our concession stores.

Returns
How long do I have to return my shoes?
You can return any item for an exchange or refund within 28 days of purchase if you are not completely satisfied with it. Returned items must be returned to us unworn and in the original condition you received it from us and accompanied with the invoice.

In store purchases

If your item is purchased between November 29th and December 16th you will have up to January 13th 2013 to return your unused shoes to us. Any items purchased after December the 16th will have 28 days to return their unused item to us. Please refer to our standard store returns policy below for full terms and conditions. We will be happy to issue an exchange or gift card for the original selling price when a receipt is provided otherwise, the only current selling price will be credited. Please note all returned branded goods require proof of purchase.

This is all on their website - surely this also applies when you actually go into the shop???

sharnad

If you ordered oine you can get a refund if you bought instore it's an exchange

Trixie1270

Surely they should match? You should get the same rights? Totally unfair now I have a gift card for £45 which I will most probably loose, unless someone wants to buy this off me for £40?

paddedjohn

Trixie1270 wrote: »

Surely they should match? You should get the same rights? Totally unfair now I have a gift card for £45 which I will most probably loose, unless someone wants to buy this off me for £40?

Buying instore gives you the chance to try the shoes on before you buy them hence you aren't entitled to a refund, buying online you have more rights as you get 7 days to make sure the shoes are what you want and fit you before you can return for a full refund with no questions asked.

Littlelimpet

I received the worst customer service that I've experienced in Office store today. Absolutely awful behaviour by a power hungry manager. I will never shop at Office again or recommend them to anyone.

jacques_chirac

Littlelimpet wrote: »

I received the worst customer service that I've experienced in Office store today. Absolutely awful behaviour by a power hungry manager. I will never shop at Office again or recommend them to anyone.

It would help if you told us what happened ...