Office shoes and right to refund

baddiebasher

Butlers1982 wrote: »

Saying what- its not fair i cant return something . . . .

If they have a sign on the counter that clearly states they dont do refunds, they arent doing anything wrong.

Nothing you can do, other than get the voucher and see if you can sell them someone in the que at the shop for a fiver less than what they are worth .

They are doing something very wrong!

If a statement purports to restrict statutory rights then it is an offence. Saying the do not do refunds is restricting rights, as you are entitled to a reund if goods are not as described or faulty, for example.

The shop can have its own "change of mind" policy and basically do what it wants with this so long as it does not interefere with rights.

Such statements should distinguish statutory and contractual rights they are offering.

As the seller is changing his mind, that there is nothing actually wrong with them, then there will be little he can do except go with the sellers change of mind policy. The only other option would be if the OP gave a description of the items and received something that was not of that description.

hollydays

If this happened to me,and I passed the shop frequently,i would get a friend/relative to go in,quiz the same assistant,as though he was buying a pair of shoes,and if the member of staff said the same to them .I would ask to speak to the Manager and explain the circumstances.

However,sometimes people aren't always clear about what they are asking for.If the OP asked if he/she could "return " them,and was told "yes",then they could be returned-and exchanged-not returned and refunded,theres a big difference in what you should ask for.

If i am buying something i think may need returning I now always ask "can it be returned for a cash refund?"

Butlers1982

They are doing something very wrong!

No they are not and as you go onto say

then there will be little he can do except go with the sellers change of mind policy

pinkshoes

A credit note is fair, as there is physically nothing wrong with the shoes.

Think of it this way; you now get to spend £90 on shoes for yourself. YAAAAAAAY!!!

Oh, you're a man.

Never mind.

baddiebasher

Butlers1982 wrote: »

No they are not and as you go onto say

You have misinterpreted what I have said. the offence is contained in the Consumer Protection (Restrictions on Statements) Order.

My second quoted part related to the individual circumstances. There are no statutory rights where a return is down to a change of mind or picking the wrong item.

I welcome debate, but would appreciate my posts not being taken out of context

chuckley

you dont have a right to a refund from office unless faulty.

they have signs on the wall at the tills and its also on the receipt. if ur too blind to notice or ask before parting with such money then thats your problem.

no office sales members would say that, considering they have a sign blatently telling you so!

baddiebasher

The only reason OP does not have a right to a refund is that there has been no statutory or contractual breach.

If there was, it would not matter what signs were up. Any signage or wordings purporting to restrict a consumer's rights are ineffective (and an offence).

bandraoi

Mind you if you claim the goods are faulty the onus is on office to prove they're not . . .

baddiebasher

And claiming they are faulty when they are not in order to get a refund is not exactly the most honest of practices....

Butlers1982

I welcome debate, but would appreciate my posts not being taken out of context

lol, what you did with mine! get a grip mate