Office shoes and right to refund

Optimist

marinegirl73 wrote: »

And i've also noticed, that on their website, they allow full refunds for online purchases, even instore providing you have the invoice.
that makes SOOOOO much sense.

That is a legal right when buying on-line. You have 7 days in which you can withdraw from your contract.

You have no such right when you go into a shop

marinegirl73

i personally found it misleading, because to me, a 'return' means you get your money back, an 'exchange' is what he meant.

Lisey_Loo

OP, did you explain that you were buying the shoes as a Christmas prezzie?

Lots of shops changed their prezzie policy so that if you kept the receipt you could change/return gifts until well into January.

Try them on the prezzie premise if you haven`t already. Ask for the manager, be polite & calm, and see if that works.

If not, then try the letter to HO.

hollydays

marinegirl73 wrote: »

i personally found it misleading, because to me, a 'return' means you get your money back, an 'exchange' is what he meant.

An exchange is when you replace one pair of boots for another pair of boots (which you declined)

A return is where you are allowed to return the boots and get something in exchange,in your case,gift vouchers.

chuckley

Lisey_Loo wrote: »

OP, did you explain that you were buying the shoes as a Christmas prezzie?

Lots of shops changed their prezzie policy so that if you kept the receipt you could change/return gifts until well into January.

Try them on the prezzie premise if you haven`t already. Ask for the manager, be polite & calm, and see if that works.

If not, then try the letter to HO.

wouldnt work as if that were the case they'd have a 'gift receipt', but even that would only be of use to exchanges only, unless faulty.

Pollycat

marinegirl73 wrote: »

i personally found it misleading, because to me, a 'return' means you get your money back, an 'exchange' is what he meant.

I appreciate your point, but unfortunately you didn't ask the right question.

As Hollydays says, you weren't misled, the sales assistant answered your question honestly.
The question you should have asked was "can I return them and get a full refund?"

The returns policy of shops such as Primark, Next & M&S etc. which allow you to return goods simply because you've changed your mind had led people to EXPECT the same policy to apply to ALL shops - but it doesn't.

MademoiselleMel

That happened to me too! And I've bought 3 pairs of shoes!!!

So I end up unhappy with their customer service (that I called, begging them to give me my money back when I give back the shoes, they refused. I even asked them to buy online with my gift card as the only other pair of shoes I like is online but not into the shops, they refused.)

I'm about to stand into the shop and try to grab someone paying with cash to use my bloody gift card!

I hate OFFICE SHOES! They are so bad with customers!

I'm even wondering what is this "28 days" refund right if we can not be refunded?

yennie

I am also having the same problem with trying to obtain a full refund on a pair of shoes I bought at Office. I wonder if my arguments would stand and if I have any legal rights. Here's my situation...

I bought a £50 pair of shoes, changed my mind (understood that I have no legal rights here) and went back to the store to get a refund. They refused.

I was unaware of the refund policy. Yes I should have asked but I didn't anticipate going back for a refund because I was quite satisfied with the initial purchase.

My argument was... when I bought the shoes, I was unaware of the refund policy and I was not made aware of it by the sales associate. If I had known that I could not get a full refund, I would have thought twice about making the purchase or not have made the purchase at all!

The sales associate said that...

1. The refund policy was displayed at the till.
2. The reufnd policy is stated on the back of the receipt.

Following that I argued...

1. The refund policy was not adequately displayed in the store or at the till point (it was situated behind the till on a shelf and when I came back for the refund, I noticed it was blocked out of view by the sales person standing behind the till).

2. As customers, we do not obtain a receipt upon which the refund policy is stated until AFTER we have purchased the goods so how can we possibly have made ourselves aware of the policy before buying?


I was still refused a refund and given a gift card instead which I am not happy with. Shops and businesses are so quick to TAKE money off our hands but when it comes to demanding OUR money back it becomes a long process in which we, as customers, are unlikely to succeed.

Office Shoes are doing themselves no favours in refusing to give refunds, by delivering such poor customer service and upholding such a crap policy. All they are doing is driving customers away and I certainly will think twice about shopping there ever again!

bandraoi

If no policy is displayed then legally you should assume that you get your statutory rights, which they have exceeded in giving you a gift receipt.

Pollycat

You are only entitled to a replacement or refund if the item you purchased was faulty. If you wish to return it due to a mistake in purchasing (ie too big) then the shop are not legally entitled to give you a refund. Some shops will refund but it is a goodwill gesture rather than the law.

I think the policy of some high street shops (M&S, Next etc) where they will give a full refund if you change your mind after you've got the goods home (e.g. shoes don't match a handbag or you just decide it doesn't look good on you) has led to some people to erroneously EXPECT that same service from every other shop.