Office shoes and right to refund

ffhashmi

I've just had a nightmare with Office. I purchased a pair of leather boots just before xmas. I only wore them around 6 times, when around mid January I noticed that the salt/grit that had been around due to the snow melted the boots - yes melted and left a clear line where you could see the degredation of the leather! I had put on some clear wax polish to protect before handbut it didn't make a difference.

When I took the boots into the store they said that they would have to sent to head office for assessment - what a waste of time and money (plus what am I to do without my boots for the 10 days that they took to come back??). The manager is the shop also said that boots aren't designed to be waterproof!! I was hardly wading in a river, and as it rains so much in this country, you think they would be stuffed with that argument.....


I received my boots back this morning and a letter stating that this is accidental damage, and that 'you cannot put a life span on a shoe'. What a joke, I only wore them for 3 weeks, and not even everyday.

Trying to work out if there is anything else that I can do. This hs definately left a bad taste in my mouth, and doubt I will be buying anymore shoes from them.

Tillybella

I bought 2 pairs of boots from Office website for myself and my daughter last month. They were only £10 each but I still expected them to be wearable. They were a joke, the soles were so hard they had no bend in whatsoever and no sign of wearing in either. I took them back to the Worcester store on 30th Jan and was told they would refund my money (as purchased online) but that the money would take 8-10 days to show in my account. I am still waiting for it!! I have emailed them today and have been told they have now processed my refund and I have to wait a further 3-5 days. What a joke!!!! It seems like they have only processed my refund on the prompt of my complaint, I wonder how long I would've had to wait if I hadn't complained. I certainly won't be buying from them again!!!! :mad:

UKgal

I have a slightly different dilemma - I purchased a pair of boots online during the "Big Freeze", but when they arrived the style of the shoe was such that they squashed my feet at the front. I didn't have a problem with the refund itself - as I was unable to go into a shop, I paid an exorbitant amount of money in P&P to ensure that the shoes arrived by Special Delivery the day after I sent them. A few days later I called the helpline to check on the status, and was told that the shoes had arrived, but the returns process would take 10-14 WORKING DAYS!!! I have never seen such a long timeframe for online refunds. Asos.com will and have refunded items and credited the money back on my card within 5 working days!

Anyway, I accepted the 14 working day policy and waited it out. Did not hear a single word from Office Shoes with regards to my order. Today, 24 DAYS since I sent the shoes back, I called Office again. The lady informed me that the money had been credited to my card 3 days ago! And yet I have not even received an email confirming this! I asked her why, and she said it wasn't in their T&C, and that I would find out the money has come in when my statement comes through! But what happens if the money is refunded at the beginning or immediate end of the month?! I have to wait 30 days for my statement to come before I can be sure that the refund has gone through?!! Absolutely ridiculous and shoddy customer service! I am writing a formal letter of complaint - whether it works or not is another issue. I have received my money back so it's not about that but I am furious that a branded high street retailer is allowed to get away with this! To anyone who's written a letter of complaint to Office Shoes, is there a particular person/department you have addressed it to? I'll probably have to send it to their Sales & Help emails, as I cannot find any one else on their website. Any ideas?

p1tse

digging up an old post

i'm considering buying boots as present, but was wandering if they didn't like it etc. can i get a full refund?

Looked on their website @ 07.12.12, but want to double check:

How long do I have to return my shoes?
You can return any item for an exchange or refund within 28 of purchase if you are not completely satisfied with it. Returned items must be returned to us unworn and in the original condition you received it from us and accompanied with the invoice.
Christmas Returns Policy
We will be happy to accept returns of any items purchased from now up until 9th January 2011.

Vaila

p1tse wrote: »

digging up an old post

i'm considering buying boots as present, but was wandering if they didn't like it etc. can i get a full refund?

Looked on their website @ 07.12.12, but want to double check:

How long do I have to return my shoes?
You can return any item for an exchange or refund within 28 of purchase if you are not completely satisfied with it. Returned items must be returned to us unworn and in the original condition you received it from us and accompanied with the invoice.
Christmas Returns Policy
We will be happy to accept returns of any items purchased from now up until 9th January 2011.

they only offer store credit, i thought that was obvious. office stock alot of brands that can be bought elsewhere

p1tse

but if i had the receipt and someone didn't want it as xmas pressie, can it be given as full money refund?

catch_me_if_you_can

why take the chance? If there's any element of doubt that they might not want them ask what they really want rather than risk being unable to get a refund.

p1tse

i know they'll want it, but i'm thinking on sizing issue or design choice
also i like to suprise

hollydays

Are you intending to buy from the store or online?

p1tse

hollydays wrote: »

Are you intending to buy from the store or online?

online

i assume can make changes/ refund in store?