Models and Modistas?

westiea

Hi all
Has any one had any dealings with the above company? I ordered 2 ipod shuffles (kids xmas pressies) from them 2 weeks ago and paid with world pay. Although i received a receipt from worldpay i heard nothing from the company. I have sent 5 emails and phoned but only got through to a mobile phone answer machine. I think i have been scammed and feel so cross with myself,as I have internet shopped for years. Finally last night i emailed them explaining that if I had not heard from them in 24hours I was going to the C/C company. Dont now what else to do - they are based in Dublin apparentley. Now struggling to get pressies for my kids. :mad: Grrrrrrrrrrrrrrrr!:mad:

slamminuk

westiea wrote: »

Hi all
Has any one had any dealings with the above company? I ordered 2 ipod shuffles (kids xmas pressies) from them 2 weeks ago and paid with world pay. Although i received a receipt from worldpay i heard nothing from the company. I have sent 5 emails and phoned but only got through to a mobile phone answer machine. I think i have been scammed and feel so cross with myself,as I have internet shopped for years. Finally last night i emailed them explaining that if I had not heard from them in 24hours I was going to the C/C company. Dont now what else to do - they are based in Dublin apparentley. Now struggling to get pressies for my kids. :mad: Grrrrrrrrrrrrrrrr!:mad:

Hi there

Finally someone else who has had problems with this site!

I also ordered from this site, a Hercules RMX DJ console which cost me over £200, I too got the acknowledgement from World Pay to say it had been successful. But have no item!! I have e-mailed and phoned but with no response, I think we have been done mate!!! Any suggestions on what we could do?? :mad:

hollydays

apparently they are an Irish wholesaler.Could you ask on the Ireland board?

This type of thread is coming up a lot lately.
If someone buys from a company without checking them out,are you too surprised if things go a bit wrong?

Firstly ,several online companies either don't have the staff to cope with the orders,and or won't answer the phone to avoid barnies with said customers,who haven't recieved stock
'What lenghth of time needs to elapse before you can jump to the conclusion you aren't going to get the item?

Anyone know whats reasonable?

westiea

Hi again
Thought i'd let you know that i finally managed to speak to someone on thursday 28th who said that they 'only posted on thursdays and were waiting for new stock when you ordered so obviously your order is delayed, but rest assured it will be delivered before xmas'. Well i will await with baited breathe and keep you posted!

CHR15

westiea wrote: »

from them 2 weeks ago and paid with world pay.

I only got to that bit and thought "Oh no!!"

From World Pay

WorldPay only provide online stores with the ability to accept card payments securely over the internet. We do not hold information about the goods/services you have ordered or their delivery status, and are not able to cancel your order or provide you with a refund.

They may be stalling you for time so they can pull more cash in on the run up to Christmas.

Hopefully you used a credit card to pay for your goods.


Again from World Pay

The transaction confirmation email is automatically generated by our system and sent to the email address you entered when making your payment on the online store’s website. We do not save this email and cannot resend it to you.

Please note it is the online store’s responsibility to confirm acceptance of your order, the delivery timescales, and to handle any queries you may have relating to the payment and fulfilment of your order.

Whilst your payment may have been successful, the confirmation email is not an acceptance of your order; this should be confirmed to you separately by the online store. You should find the online store’s contact details on their website and on the store purchase receipt.

Sounds like World Pay really do not want anything whatsoever to do with the Customers

Models_and_Modistas

Models and Modistas: It seems there are a lot of disgruntled people on this forum bad mouthing Our company. We are NOT ripping people off to start. It clearly states on Our website the time frame for delivery, yet certain people expect goods to simply appear in their hands as soon as the order is placed. This is ridiculous. We are running a business and are doing Our utmost best to keep Our clients happy. Anyone here who has made a complaint can be assured that You will either receive goods or a refund, whatever Your request.Its very unfair of the people here to criticize Us and Our business in the way they have.There is no malice or intent to defraud in any way, any of Our clients. Apart from the minorities here, we have hundreds of satified customers that would beg to differ with their opinions. We currently handle in excess of 500 emails per day, and the truth be known, its almost impossible to respond to all of them as we are a small company and the manpower is not always available, hence to non response via mail or phone. We would ask any clients with issues over orders to email Us at [EMAIL="dresscode20@yahoo.com"]dresscode20@yahoo.com[/EMAIL], and we will endevour to assist as much as humanly possible.

brucers9

I received my two iPod shuffles yesterday so don't worry, Models and Modistas aren't ripping anyone off!

Unfortunately one is the wrong colour and the box was totally smashed when I received it, so that'll have to be sent back for a replacement.

Models and Modistas, if you read this I've emailed your yahoo address, can you reply with the details of what I need to do about getting my iPod replaced?

BB

lauranurse

How strange, brucers9 isnt the OP, but has posted as if they are?!

Either they have logged in with a different user name or someone is trying to pull the wool over our eyes lol!

brucers9

lauranurse wrote: »

How strange, brucers9 isnt the OP, but has posted as if they are?!

Either they have logged in with a different user name or someone is trying to pull the wool over our eyes lol!

Sorry Laura, didn't mean it to seem like I was the OP. I ordered mine about 3 weeks ago and had been really worried.
Just thought I'd let everyone know that I'd got mine, no wool involved!

CHR15

Sounds a very poorly run business (dropshipping from a garage??)

Manpower issues are up to you to resolve, you simply can't ignore the people lining your pockets because you havent got enough staff.

The WorldPay payment confirmation as described above does not constitute an order acceptance so the people lining your pockets do not even know if their order has been accepted. All they know is that their money has gone.

a YAHOO email address for a business???

Poor.... Very poor.

lauranurse

Im just too cynical lol!