E7even - service. (merged threads)

crystal_clear

normanmark wrote:

E7 will still have your broadband service (ie. the 'tag') on the line.

If the above is correct then anyone any idea how i get it removed as I changed to TT on 18th July I read BT wont entertain my enquiries as no longer there customer.
How do I get this blasted tag removed so my TT broadband will get installed ?

Thanks again
Crystal

crystal_clear

crystal_clear wrote:

If the above is correct then anyone any idea how i get it removed as I changed to TT on 18th July I read BT wont entertain my enquiries as no longer there customer.
How do I get this blasted tag removed so my TT broadband will get installed ?

Thanks again
Crystal

PLEASE Does anyone have any help. As I believe now i am contracted to phone line I am in an 18 month contract (regardless of the free broadbamd offer) So cannot threaten them with going back to BT. How can I over come this situation or am I really stuck with TT and no broaband for upto 18 months.

Crystal

Guy_Wise

crystal_clear wrote:

If the above is correct then anyone any idea how i get it removed as I changed to TT on 18th July I read BT wont entertain my enquiries as no longer there customer.
How do I get this blasted tag removed so my TT broadband will get installed

To find out more about the *tag* on your line, you need to speak to BT Wholesale

Ring the free BT Wholesale number.

Their number is 0800 169 0934

It may ring for a very long time, or you may be lucky, but worth hanging on to speak to someone there if you can.

crystal_clear

Thanks I will try them again Guy Wise but dont hold out much hope as no longer a BT customer now a Fully TT customer for calls and line rental.

Been on to them above 35 minutes just ring them engaged hang up instant redial still engaged :mad: :mad: :mad:.

ok to update 20 mins later i got the phone to ring and waited 1hour 37 mins for them to answer to be told the tag is on my line along with some 15-16,000 others and they have passed these up to senior management at there end as there is a problem with there technical engineers and they are working on it to resolve as quickly as possible but no dates can be given for tag removal. As I am with TT awaiting connection I have to phone them ask them to put in a manual order to speed up the process. so off to do that right now as my connection date is 31-8-06 according to email this morning.
I really dont want any further delays on this.

fingers crossed
Crystal

normanmark

Guy_Wise wrote:

To find out more about the *tag* on your line, you need to speak to BT Wholesale

Ring the free BT Wholesale number.

Their number is 0800 169 0934

It may ring for a very long time, or you may be lucky, but worth hanging on to speak to someone there if you can.

I work on the said line. To find out more? The tag is the broadband service on the line & the person is aware of who it is!

The numbers being thrown out willy nilly at the moment, hence the delays.

Guy_Wise

normanmark wrote:

I work on the said line.

Yes, i'm aware of that!

normanmark wrote:

The tag is the broadband service on the line & the person is aware of who it is!

Irrelevant really whether you call it a *marker*, *tag*, or *service*, at the end of the day it's BT who control it, and in cases such as this, don't people have a right to know this info? ( i know all about the ISP being the customer of BTWholesale, and the end user being a customer of the ISP etc etc, but when the ISP disappears from the face of the earth, what else can we do? )

crystal clear needed to know what the state of play was regarding any possible cease to that line.
For all they know, no cease has been requested.

The number is not being thrown out willy nilly, it is the only source of information for the public to find that information. Where else can they go?

Wouldn't it perhaps have been better if BT threw more resources to overcome this *blip* caused by e7even's demise?
At a guess, you are probably running under-staffed at the mo, being in the middle of the holiday period

I am not getting at you normanmark, i think the vast majority of e7even ceases went amazingly well, resulting in extremely quick re-connections.

And i thank you for posting on here and over at Adslguide, the updates and info are very welcome and useful, giving us a better insight to the process.

normanmark

Guy_Wise wrote:

Irrelevant really whether you call it a *marker*, *tag*, or *service*, at the end of the day it's BT who control it, and in cases such as this, don't people have a right to know this info? ( i know all about the ISP being the customer of BTWholesale, and the end user being a customer of the ISP etc etc, but when the ISP disappears from the face of the earth, what else can we do? )

They have a right to know the info, half the time its just a broadband service on the line. Not BT who control it, more oversea it & the removal/ammendments is done by the ISP. What happens when the ISP disappears? The way the industry is heading now, not a lot. But its funny how everyone wants BT as the monopoly again when the !!!! hits the fan

Guy_Wise wrote:

crystal clear needed to know what the state of play was regarding any possible cease to that line.
For all they know, no cease has been requested.

All queries like that should be directed to the service provider, they've placed the order, they should handle the queries

Guy_Wise wrote:

The number is not being thrown out willy nilly, it is the only source of information for the public to find that information. Where else can they go?

Their gaining service provider can actually call the line to find out the information & any good service provider will do the chasing for the customer if they want the business that the customer is going to bring!

Guy_Wise wrote:

Wouldn't it perhaps have been better if BT threw more resources to overcome this *blip* caused by e7even's demise?
At a guess, you are probably running under-staffed at the mo, being in the middle of the holiday period

To be honest, BT Wholesale cant be held responsible for a half baked service provider going tits up, all of us work flat out everyday & no one can tell when a service provider is going to go under, its not something we need or have to prepare for. Again i refer to the old BT monopoly when it suits comment

Guy_Wise

Ok, thanks for the points normanmark, all good ones,

normanmark wrote:

Not BT who control it, more oversea it & the removal/ammendments is done by the ISP.

i appreciate what you're saying, but the expression *angels dancing on the head of a pin* comes to mind
but i do see the subleties

but clearly, as the failing e7even has shown us, this is the one outstanding issue that needs to be addressed. Not by yourselves, i agree, but Ofcom. I see Ofcom as the bad guy in all this for just sitting on their hands, not just for the past six weeks, but the past six months.

You are making assumptions that i was one of those calling to end BT's monopoly. Well, i wasn't, and i am still a BT user

normanmark

Guy_Wise wrote:

You are making assumptions that i was one of those calling to end BT's monopoly. Well, i wasn't, and i am still a BT user

haha yeah i was making very much wildfire generalisations, but you get my point

Guy_Wise

Yeah np

Yep, i do see the point you are making, and as per current regulations, you are quite correct.
It just means the end user has a bit of a raw deal, thanks to Ofcom