E7even - service. (merged threads)

hawfannybaws

Isn't the E7even problems restricted to the LLU/Easynet network?

I may be mistaken but I thought there was no such a thing as a MAC code when you are on a LLU service as it's not under BT control. If that is the case, you could ask E7even to move you to the e7even ADSL network and then get your MAC code to allow you to migrate.

normanmark

djohn2002uk wrote:

I'm pretty sure someone else on this thread has tried that aproach without success. The migration code is what gives BT permission from your ISP to remove the tags.

No!!! A migration code is something the ISP can generate and give to the customer. Once the customer has this it lasts for 30 days then they can the migration code to their new ISP. Their new ISP will transfer over the service to them within 3-5 days.

hawfannybaws wrote:

Isn't the E7even problems restricted to the LLU/Easynet network?

I may be mistaken but I thought there was no such a thing as a MAC code when you are on a LLU service as it's not under BT control. If that is the case, you could ask E7even to move you to the e7even ADSL network and then get your MAC code to allow you to migrate.

The probs with e7 at the moment is a lot of other companies are taking over their service. To date i know of Netservices, Easynet & Tiscali. Now with LLU BT cant remove this, its something only the service provider who has the LLU service can remove, as its their own part of the exchange.

mrnomoneybags

alictait wrote:

Islandman,

I migrated to AOL from e7even, first month free and a monthly contract if you supply your own modem.

£14.99 for first 6 months and then £17.99

Supposedly £40 cashback available through quidco, which I unfortunately missed .

I know lots of people dont like AOL but you dont even need to install their software if you have a network router rather than a USB one.

Anyway

HTH

Dont anybody else make this mistake........... i did the same ........ I Got moved to a 512k service from a 1mb service.

it took 2 months of calls and lies to get away from AOL ...... 2 monts of free AOL just isnt worth it.

Im now with enta.net through UKFSN.org and im very very happy indeed.

Oh yeah its a upto 8mbps service what AOL wouldnt give me.


-Tom

djohn2002uk

normanmark wrote:

No!!! A migration code is something the ISP can generate and give to the customer. Once the customer has this it lasts for 30 days then they can the migration code to their new ISP. Their new ISP will transfer over the service to them within 3-5 days.

Don't see the necessity for the exclamation marks but if yopu feel it's necessary then get the facts right.
The new ISP can do nothing untill they advise BT of the MAC and BT will do the transfer in the exchange. Not the new ISP!!!

sasparillo

According to a posting at the Yahoo! E7even users group at http://groups.yahoo.com/group/E7evenusers/:

BT Openreach (formerly BT Wholesale) have to remove the tags/markers from a line. It's commonly thought that only the current ISP can do this but in fact any ISP can request they be removed. The line then apparently has to be re-activated.

I am not a tekkie but I would like to know whether such tags/markers are technically necessary for a broadband line to operate. Does anyone know?

normanmark

djohn2002uk wrote:

Don't see the necessity for the exclamation marks but if yopu feel it's necessary then get the facts right.
The new ISP can do nothing untill they advise BT of the MAC and BT will do the transfer in the exchange. Not the new ISP!!!

It was just the info you was given was incorrect. A migration code doesnt remove 'tags' it merely transfers the service over from one ISP to the other & yes im fully aware that its wholesale/openreach engineers who do the transferring of the service, much the same like they do the provision & the ceasation of services.

sasparillo wrote:

According to a posting at the Yahoo! E7even users group at http://groups.yahoo.com/group/E7evenusers/:

BT Openreach (formerly BT Wholesale) have to remove the tags/markers from a line. It's commonly thought that only the current ISP can do this but in fact any ISP can request they be removed. The line then apparently has to be re-activated.

I am not a tekkie but I would like to know whether such tags/markers are technically necessary for a broadband line to operate. Does anyone know?

BT Openreach wasnt formally know as BTWholesale. Wholesale still exists. Openreach is a completely seperate company (still part of the BTGroup) but they are a specific engineering unit. Ie. The part that

A Tag/Marker refers to one of the following

• An Existing Broadband Service
• A Broadband Service In A State Of Provision (ie. Being Provided)
• A Broadband Service in a state of Ceaseation (ie. Being Cut Off)

Its put there so no other provider can place another service on the line (as you can only have one broadband service on the line).

Also some service providers get mixed up with tags & incompatible products on the line.

If you're on the Light User Scheme or Pay & Call with BT you wont be able to have broadband until its removed as its an incompatible product. Same with a line concentrator or a DACS unit on the line.

So yes it is necessary to have 'tags' on the line. You can only have one service on the line, if those tags werent there it'd be a complete mess with so many service providers placing orders where they shouldnt & engineers being sent out to do work where adsl is already enabled at the address.

sasparillo

normanmark wrote:

BT Openreach wasnt formally know as BTWholesale. Wholesale still exists. Openreach is a completely seperate company (still part of the BTGroup) but they are a specific engineering unit.

Hi Normanmark,

I was quoting what had been said on this particular list. The person who posted the message said that he had great difficulty in finding out whether another ISP could ask for the line to be cleared but discovered that in fact another ISP could ask for the line to be cleared - you don't seem to pick up on this, so does this mean you agree that this is correct information? The poster maintained he had his line cleared in this way.

So yes it is necessary to have 'tags' on the line. You can only have one service on the line, if those tags werent there it'd be a complete mess with so many service providers placing orders where they shouldnt & engineers being sent out to do work where adsl is already enabled at the address.

So is the necessity more administrative than technical unless there is an incompatible product on the line? If there are no incompatible products on the line, is there a reason in terms of getting the line to work why there should be markers? Why would an engineer visit a line where adsl is already enabled? Is there no way of telling whether a line is ASDL enabled without a marker?

normanmark

sasparillo wrote:

Hi Normanmark,

I was quoting what had been said on this particular list. The person who posted the message said that he had great difficulty in finding out whether another ISP could ask for the line to be cleared but discovered that in fact another ISP could ask for the line to be cleared - you don't seem to pick up on this, so does this mean you agree that this is correct information? The poster maintained he had his line cleared in this way.

Well infact all 'tags' on the line are removed by BTWholesale/Openreach. As majority of ISP's rent lines off BTWholesale. The only time when Wholesale/Openreach dont is when the ISP has their own LLU. (Their own bit in the exchange) and the ISP has to send out their own engineers to do the exchange work.

sasparillo wrote:

So is the necessity more administrative than technical unless there is an incompatible product on the line? If there are no incompatible products on the line, is there a reason in terms of getting the line to work why there should be markers? Why would an engineer visit a line where adsl is already enabled? Is there no way of telling whether a line is ASDL enabled without a marker?

Kind of, but does have a lot of impact on the technical side. You're very confusing with the second point, if there are no incompatible products on the line then there shouldnt be any problem for getting broadband on that line.

Engineer vists all lines to remove ADSL circuits at the exchange attached to the ISP. Say if you ceased with one ISP, an engineer would be sent out to remove that equipment at the exchange. Then when you have a new ISP put in an engineer will go out & fit it to the line. *Note thats only if you're ceasing the line, not migrating*

If you use the BT Checker which can be found at https://www.adslguide.org.uk you can find if your line can handle ADSL. IE. It looks at if your local exchange is enabled for ADSL & the distance from your line. It wont tell you if theres a service on it

sasparillo

I only brought up about the incompatible products because you mentioned it. I have no incompatible products on my line and there is no reason why I should not have a broadband connection. I'm trying to figure out whether these markers are really needed. The regulators do not seem to regulate and the ISPs then seem to play a sadistic game with the customer by giving out dud codes or not giving out codes at all, taking great delight in making hostage customers pay to free themselves when they should be given a migration code and allowed to migrate.

BTW normanmark, did you used to work for social services? I came across a person with a similar name to your moniker in my professional career and I'm wodnering whether you are the same person?

normanmark

sasparillo wrote:

I only brought up about the incompatible products because you mentioned it. I have no incompatible products on my line and there is no reason why I should not have a broadband connection. I'm trying to figure out whether these markers are really needed. The regulators do not seem to regulate and the ISPs then seem to play a sadistic game with the customer by giving out dud codes or not giving out codes at all, taking great delight in making hostage customers pay to free themselves when they should be given a migration code and allowed to migrate.

Apologies then, ill make it clear about what the terms i use mean...

If you already have a broadband service with any ISP then you will have a marker on the line, this is standard and nothing to worry about.

If you're looking to leave your ISP to another then the quickest route is migration, takes about 3-5 days once you've given your ISP the MAC (Migration Access Code) Code. If the ISP wont give you a migration then you'll have to get the broadband ceased. Now this takes Wholesale about 7-10 days to cease once they've recieved the request from the ISP. But again a lot of the problems at the minute is ISP's sending in the request to Wholesale. Some ISP take as much as 3 weeks to do this passing it from internal dept to internal dept.

Incompatible products can mean the above of what ive said about markers, or it can mean a telephony service that isnt compatible with broadband & needs to be removed before a customer can get service at their address for ADSL.

Theres a big issue at the minute with the state of the migration service, some ISP's have signed up to an agreement where they all work with each other in giving migration services for customers. Like i said though, its only some.

If its the case where they're not playing ball with migrations, then the best advice to customers is to just to get the line disconnected. But ill warn you if customers are signing up to 12 month contracts & they're not prepared to pay the fee's to get out of the contract then theres no suprise that ISP's are unwilling to give them the migration code. That said, once your contract is up i agree that they should give the code out for the customer. But some ISP's are above that it seems.

sasparillo wrote:

BTW normanmark, did you used to work for social services? I came across a person with a similar name to your moniker in my professional career and I'm wodnering whether you are the same person?

Nope