E7even - service. (merged threads)

normanmark

sasparillo wrote:

Hi,

Whether it's OFCOM's "responsibility" or not, there has to be an insurance if rogue or incompetent firms do not provide a working migration code. This is a matter of trading standards, not a lawyerfest. If it were the one-to-one relationship you are mooting, then OFCOM wouldn't exist in the first place and there wouldn't be a Department of Trade & Industy, trading standards or an Office of Fair Trading.

Something definitely for the future yes. But i was referring at this point, OFCOM are there just to make sure no rules are broken, in E7's case they've done plenty of that, however for anyone to cover your 're-connection charge' then its something you'd chase with E7. Agree with the insurance part but its a grey area when you've got so many companies offering broadband & they're going through Wholesale & then a further ISP. Home Call are an example of a third party offering broadband

sasparillo wrote:

It's not a one to one relationship between E7even and the customer. Just as recently the credit card companies have been pulled up over their penalty fees - when the contract is unfair, as happened with the credit card penalties, it's a matter for the overseeing bodies to step in, whatever the contract says. And in the case of migration codes, the customer has done nothing amiss as in the case of credit card penalties. I know the concern about the migration code set up is general and I think it was mentioned recently in the Daily Mail or some other newspaper.

Daily Mail? Enough said :rotfl:

sasparillo wrote:

If only the company can set the ball rolling for the migration code, it's obvious that there has to be some sort of industry-wide insurance so the innocent customer isn't penalised, if the company does not honour its obligation to the customer, to prevent the customer incurring extra connection fees. Especially since the company in question does not seem to have refunded many people who have already migrated, despite promises to do so (but this shouldn't affect people using credit cards, whilst the connection fee does). Ta very much for your clear explanation about migration tho' :rolleyes:

As the contract you have is with the ISP and not Wholesale then you're restricted of which channels you can contact. Wholesale will reject calls from end users & only deal with its customers (ie. ISP's). Hence why they wont give you a migration code just because your service provider wont. In the contract E7 should have a section regarding migration.

Its crap because if the ISP arent playing ball then no one else can do anything for you as you're not a direct customers of theirs.

Dont worry about the clear explanation of migration, was only trying to help & the sarcasm was noted. I'd advise next time choosing an ISP that works

Remember the age old trick with broadband, you get what you pay for :money:

sasparillo

Actually, I wasn't being sacastic. I found out about migration codes before your posting, but a lot of people are unclear (as I once was) about what exactly it is.

But there's no point in us for paying for OFCOM, trading standards etc if they're only bothered about "the rules" and not about the results of the broken rules ie cheated customers. The rules are not ends in themselves.

That is not what these public service departments were set up for and some might say it is negligent that they have not made sure that there is some kind of insurance covering the connection fee when things go wrong because of the incompetence or wrong doing of a company.

E7even was once a very good provider and I had no complaints until about last November after they had expanded into Telecoms with a company called Touch Telecom when the problems started.

So yes, before November, I did get what I paid for. But after November I did not.

When I buy a cheaper own brand of a product at supermarket, for example, I perhaps do not get exactly the same quality as a more expensive product. But I do get the product and it does serve its purpose. It is fit for its purpose. In E7even's case it has not been providing even the minimum. If it was always known that the company could not possibly survive on the tight margins of the fees it asks its customers to pay, then the DTI should not allow companies to offer fees below a certain price.

E7evenemesis

Hi all,

1'st post for me so please forgive me if Im out of synch. with rest of thread. However, as you may be able to guess from my screenie, I'm a very unhappy customer of E7. I've had the same problems as everyone else since August of LAST year (when we upgraded from 1 to 2 Mb.) i.e. Limited or no connectivity at all. Then @ Christmas (as I live in Maidstone) I paid a visit to E7's cust. services offices. I was greeted by a sign saying "As stated on our web site (which I couldn't view) no customers will be seen without an appointment." As y'all know, they are uncontactable and as such no appointment can be made. After 10 minutes of banging on the door I was seen by Mike Todd who proceeded to be very rude to me and my partner in front of her 10 year old son. He promised a refund and a MAC code and to disconnect us from their service. Well, they did disconnect but no refund and still markers on my BT line, as he provided a MAC for a completely different telephone number to the one he called on. Nine months of hell, as anyone else with three kids, a business to run and then personal browsing requirements on top would know.

I'm simply @ a loss as what to do. Ive contacted; OFCOM, OTELLO, Outreach / wholesale, watchdog, Kent Trading Standards, LIPEX, AOL, Tiscali (deep breath) written to Charlotte Mitchell (Maidstone and London), sent an e-mail to a friendly chap (whose name escapes me) @ ADSL Guide, I've even tried praying. The only options I believe are left for me are:

1) Move House (gotta feel a bit sorry for the new owners of this house though)

2) Hope that a letter/claim from the small claims court may push them to get off their proverbials.

p.s. Alternatively, if anyone else fancies an en masse visit to their office (the more the merrier) in Maidstone, I'm contactable on ***** As, if enough of us make their working day hell, we may get somewhere. Loud hailers and air horns anyone :rotfl:

Once again, apologies to admin. if posted incorrectly.

E7evenemesis

Ahhh. Just seen that my e-mail add. has been removed. OK, possibly admin could set up a thread for peeps interested in paying a visit to E7? ?

Edinburghlass_2

I removed your email address due to the fact that spammers can and do collect email address from open forums such as these

E7evenemesis

Thanks for that :-) Just found this link, I don't know if it's been posted before however it does make for some interesting reading.

http://www.ispreview.co.uk/cgi-bin/news/viewnews.cgi?id=EEuFAyluAFaeIjPKQL

josieb_2

I have had to drive a couple of miles to a friends house to mail the forum as my broadband is down and has been since Friday, am I the only one without broadband today? I have no dial up modem until I can get to buy one. Does anyone know what is going on? Are they still in business or is it my end? My friend will keep an eye on this link for me. Im sick and by the look of it I cant get a mac code as when I tried back in Jan I was told I was not eligible.

E7evenemesis

Let's face facts. E7 SUCK big time. I really don't care how good they MAY have been. Currently and for almost a year they have SUCKED. If you're experiencing limited or no connection at all you can bet your bottom dollar that the problem is with E7. However, you can check this by accessing your router / BBand modem and entering (I think this is correct - please check) speedtest@speedtest_domain as username, NO password required. This allows you to perform a test on your line and will show if and how fast you are connected to BT.

DO NOT DO THIS if you can't remember your usual username and password for the router etc. As you need to re-enter those details after the test has finished as you can't access any other part of the web using that login.

Furthermore, approx. six months ago I recieved an e-mail from E7 stating that they have had problems with 50% of their servers. As such, I should reset the router, leave for 10 mins then reconnect. This (so they said) should put you on to the other 50% of their servers and will sort your problem out. Unsuprisingly, it didn't work for me or anyone else that I have spoken to (alot of E7 customers in Maidstone) yet it may for you.

Best of luck - But don't hold your breath.

weaver

josib - im on e7even and running ok today - get the odd glich recently but since the compensation offer mostly been ok.

Friday my modem wouldnt connect to the net but all ok at the moment try ringing on e7even 0870 2245126 last week they were answering phone calls within 3 - 4 minutes

E7evenemesis

You actually got through.....?

Is that number the £1.00 p.m. or £5.00 for 30 days tech support? As I've been trying them every day (not the 30 tech as Im no longer a customer. . Despite paying 2 years in advance). . . rip-off, tuck-up charlatans they are. Nonetheless, E7's connectivity depends upon your location and further their contention ratio is shot to hell. If you're connected, what speeds are you getting?

:beer: