E7even - service. (merged threads)

E7evenemesis

Well, you were right, I DID get through. . And answered within 4 mins. Spoke to a V. Helpful chap, who confirmed that my line was now clear. I subsequently contacted AOL (dial-up) live support to move to them, asked if they could confirm my line was clear.....They said yes.....I jumped up and down for joy, cried with elation and said GO FOR IT!!. It was at that point he asked me for a MAC. . ?!?!? I said how come I need that if the line is cler. He insisted it was. So, I've rung E7....engaged. . I can only think that weaver's post was read by quite a few peeps :beer:

E7evenemesis

OK,

Been on hold for 69 mins. . Clearly as it is now 5.30 they have shut. I just hope that it wasn't a £ per min. Surely, if it was, then there would be a disclaimer @ the front of the message i.e. "This is £1.00 per min, please get bill payers permission." etc etc?

Better luck 2morrow I guess :rolleyes:

lympus48

oh wonderous day I got my MAC and TODAY I went to my new ISP. It was perfect just typed the new user name and password where previouly the E7 broadband user name had been. NO problems, no techy nightmares just seamless, easy transition away from E7. so Cheap is not always perfect.

sasparillo

What appears to be happening is that we are not so much the victims of E7even but the total failure of the regulators to whom such companies appear to stick up two fingers.

If it weren't for the migration code, I would simply claim from my credit card and be done with (and many would say it is quite obvious that the authorities rely on most people claiming on their credit card).

However I've been sent a dud migration code. It seems that the authorities, whom we pay, by failing to act are trying to force us to pay a fine - the connection fee for our next provider after having to get BT to clear the line. It all pivots around the role of BT in relation to the ISPs and having to get a migration code. Not only is this not a free market but many would say it is negligence by the authorities not to ensure there is some kind of industry insurance to ensure customers are not cheated out of their money if a rogue or incompetent company does not give out working migration codes.

There is no pointing in having OFCOM or trading standards if the customer ends up cheated on any number of counts - no broadband connection, paying for an 0800 helpline and never getting through, having to pay a connection fee and having to pay for OFCOM (which seems to be nothing but a glorified market research department) and trading standards which appear to do nothing to protect the customer.

People like me who can't get a working migration code out of E7even and have no broadband connection at all are being financially penalized by the regulating public servants who refuse to give the customer any protection over migration codes and have themselves allowed this sort of situation to come about. Perhaps it would concentrate their minds wonderfully if they were not paid automatically but told they "had to go to court" in order to get their salaries.

philuws

I was given a MAC code by e7 in January that they suggested had an expiry date of February.

Does anyone know if the code is still likely to work? Stupidly, I decided to stay with them as I'd had no problems with them in the past and thought they'd resolve the situation quickly.

Garetha

Your MAC code will have expired
- you'll have to request a new one :wall:
Good Luck!

E7evenemesis

You will not believe this.

Phoned today, admittedly I was on hold for 79 mins. . Spoke to a chap, got a MAC, phoned AOL confirmed line clearance with that code. I can't believe it.

NINE MONTHS OF HELL. I feel light as a feather.

Now I can start contacting the credit card company and possibly small claims. WOO OOOOOO

The only advice I can give is; If you ring and it's engaged, clearly put the phone down. If it EVER rings, DO HOLD ON THE LINE. They have changed their phone system a little and you now get advised how many callers are in front of you and estimated time of holding. Ignore that as it starts at 5 mins then tells you 20 then 40 etc... However, yesterday and today after just over an hour they answered. The number is listed by weaver, just in case though:- 0870 2245126

Best of luck to you all :beer:

sasparillo

Are you for real? It might have been cheaper to get the company you want to go to to get BT to clear the markers off the line and pay the connection fee.

Apologies if you just haven't found out about this but I'm naturally very suspicious.

E7even are known to plant people on to message boards to promote things it wants to promote and the E7even message board of one respected internet news site was taken off because of that.

I have just rang up the E7even 0800 number which I have paid for. The message said that I had rung "the standard rate local number" and that I wasn't permitted to use it and should phone up the 0905 number. I am not the only person who has commented on boards that E7even contrary to all standards of trading (and many would say this whole situation is a police matter) are trying to force customers, many of whom have no broadband service at all, to phone £1 a minute phone lines or 0870 numbers - even those like me who have paid for an 0800 number.

My main concern is the migration code (MAC) - I have been sent a dud one and haven't had a new working one from E7even.

The authorities have to ensure that customers are not penalized when a rogue or incompetent company does not send a working MAC code because the customer then have to have BT clear the lines and has to pay a connection fee.

The authorities must make sure that there is an insurance so that customers are not cheated. Many would say that the way OFCOM and trading standards act (or rather don't act), they get paid for nothing because they rely on the credit card companies to cover thngs.

But this doesn't cover the customer being penalized financially by being sent dud migration codes and being forced to start from scratch when a connection fee is demanded (because, it seems, of the way the whole thing is set, not as a free market, but because the monopoly BT demands money from the ISPs when a person transfers).

BTW the amount of time you were made to hold must contravene ICSTIS regulations. The number for ICSTIS is 0800 500 212. Ring ICSTIS tomorrow, if you want to follow this up, apparently today they are all on a "staff training day" and not answering phones ...

normanmark

Anyone trying to get off e7even's service, if all their billing is cancelled & either trying to migrate away or just get plainly cut off should give Ofcom a call who will then refer them to BTWholesale to see if they can do anything about it.

A friend of mine has had similar probs with e7 and he's just done this and BTWholesale have placed a cease for him.

And Sasparillo....

because, it seems, of the way the whole thing is set, not as a free market, but because the monopoly BT demands money from the ISPs when a person transfers).

As the ISP is renting the line from BT, then id expect a connection charge to the ISP. Likewise with anyone else. Its whether they pass on this connection charge to the customer at an inflated price or whether they pass it on at all.

sasparillo

Hi Normanmark,

It still doesn't change things that it's the customer/citizen who is penalized when a company, supposedly regulated, gives out dud migration codes and the customer is made to stump up for what is basically the failure of the regulators.

If it were my choice to leave E7even without a migration code even tho' it provided me with a working one - then what you say would be reasonable (altho' why there is a claim to a competitive marketplace when BT has been given the monopoly on this is another question).

But it is not reasonable when the regulators have failed (seemingly relying on the credit card companies to do everything without OFCOM and trade standards doing much other than shuffling papers around) and the company basically sticks two fingers up at everyone and gives out dud migration codes and no refunds.