E7even - service. (merged threads)

jmarko

Mike

I've pm'd you.

To everyone else, ask for what you think is reasonable. At the end of the day, they've been through the mill too, want their business to continue and would prefer to keep you as a customer!

Best wishes

jmarko

sasparillo

I didn't think customers who have had no service for months on end were in any way "unreasonable". E7even, whoever they are, have not only lost loyal customers' trust - they haven't provided a service. Despite managing to speak to them for the first time for months last week, I am still not online. For those who haven't suffered months at a time off line, it may seem ok to negotiate extensions. But for those who haven't had at any service at all, but when they managed to get to the library or internet cafe found that they had received emails offering them extensions .. Well, hardly ...

I'm sure you didn't mean it, but maybe you should be a little careful in your vocabulary saying that E7even customers who have complained and want to get away from them are not "reasonable". :rolleyes: The problem with OFCOM is that it seems to have a very narrow remit. It doesn't seem to be dealing directly with the lack of connection but only with the very narrow issues surrounding the billing which happened a few weeks ago and its complaints' procedure. Not the fact that many customers who had paid in advance were left with no service at all. Which is why, if OFCOM refuse to widen its remit, it seems that trading standards is indeed more appropriate but there's no reason why both shouldn't be involved. But the trading standards' call centre at https://www.consumerdirect.gov.uk appear to be funnelling everyone towards OFCOM instead of Kent Trading Standards which begs a big question.

Indeed, OFCOM gives the impression of trying to contain things for the industry which I can see now has major issues - trying to maintain so-called competition with bigger and smaller firms when the set up costs for smaller firms with BT are simply not viable at the lower prices. This isn't straight "blame BT" but about a falsely competitive market has been set up by the regulators which just doesn't seem viable for smaller firms who try to undercut the big boys. And some would say no amount of spin trying to mitigate things for E7even or the industry as a whole can make these issues go away.

Patr100

Couple of weeks agom when My brother (also without a mobile at the moment) needed a temporary dial up - I used Opensurf's 3 day unmetered trial for the cost of a £1.50 text - they send you details to log on - had used before without any problem.
But he couldn't log on and when I tried from my PC I got similar error messages suggesting their network was not responding. Emailed them (otherwise it's 50p min "support" line.

Only got a reply yesterday two weeks later saying there are no faults with their service!

Be wary of Opensurf - they are an E7even company !
www.opensurfuk.com

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Rex_Mundi

I've used https://www.inspiron.co.uk a few times when I've needed quick access on my lappy without the hassle of signing up with an account.

You just set the modem to dial 0845 665 1888 and use these login details.

Username: guest@inspiron.co.uk
Passwork: guest

Details from HERE

Patr100

Rex_Mundi wrote:

I've used www.inspiron.co.uk a few times when I've needed quick access on my lappy without the hassle of signing up with an account.

You just set the modem to dial 0845 665 1888 and use these login details.

Username: [EMAIL="guest@inspiron.co.uk"]guest@inspiron.co.uk[/EMAIL]
Passwork: guest

Details from HERE

Yes there are quite a few providers that have 0845 backup without any registration. It's just that at 50p a day for unlimited dial up the Opensurf deal was much better value - when it worked!
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System

Following my post on page 27, it was suggested I consider one of the other ISP's who give a months service and use talktalk when things have quietened down a bit. This I feel would be a problem as I've had no telephone line via BT for 5/6 days now. They admit there is an underground fault of THEIR's, and are working on it, meanwhile all calls are via my mobile. I did ask them what would happen if talktalk were ready to put me "live" for calls to their current option 3, and BT said " we won't hand over the line till it is working" so there's a bit of consolation there. Meanwhile it is the library for emails and MSE only............oh how I miss my computer, mind you, my garden is receiving much attention now !

jmarko

sasparillo wrote:

I'm sure you didn't mean it, but maybe you should be a little careful in your vocabulary saying that E7even customers who have complained and want to get away from them are not "reasonable". :rolleyes:

Maybe if you'd read my post rather than just gone off on one, your reply might have been a bit more constructive.

If you don't want to be with them any more, then don't. I'm no apologist for them and so I don't care whether you stay with them or not.

What I was saying is that, for those who want to stay, if you want to try to negotiate with them, try talking with them rather than at them. Winning a negotiation is all about trying to make the other side feel comfortable with what they are giving away (or getting for that matter). I'm only trying to share with people the best way to get something out of the situation in which we all find ourselves.

Sasparillo, you shout at them and see where it gets you. I didn't and I'm well up on the deal.

jmarko

sasparillo

As Michael Winner would say, calm down :rolleyes: You seem to be taking insults where none were intended and hearing "shouting" where there is none. It's great that you are satisfied with what you have. For some of us who have been left offline for months on end (I'm still offline and my voice telephone is working fine). You did use the word "unreasondable" and I answered in a very measured, non flaming way and said it may seem ok for some to negotiate extensions but for many others E7even has lost the trust of what were formerly loyal customers.

<<I din't think customers who have had no service for months on end were in any way "unreasonable". E7even, whoever they are, have not only lost loyal customers' trust - they haven't provided a service. Despite managing to speak to them for the first time for months last week, I am still not online. For those who haven't suffered months at a time off line, it may seem ok to negotiate extensions. But for those who haven't had at any service at all, but when they managed to get to the library or internet cafe found that they had received emails offering them extensions .. Well, hardly ...

I'm sure you didn't mean it, but maybe you should be a little careful in your vocabulary saying that E7even customers who have complained and want to get away from them are not "reasonable".>>

Blueshark

Well my e7@bbuk is down again and I am back on dial up.

And so is a friend on e7broadband.

Is it the same for everybody out there ?

mike_paterson

I'm still running ok as I have been for several weeks now (touches wood frantically). E7Broadband and E7Reserve are reported as being OK by the status checker. No recent problem reports on adslguide.org either.

Cheers
Mike