E7even - service. (merged threads)

Blueshark

Thanks for that Mike.

Do you think it depends on where you live ?

We are in Maidstone, close to their offices.

mike_paterson

Well if it is spreading out from there - I guess I'll lose my connection soon - !!!

These problems often are local - have you asked BT to test the line - always worth a go.

I guess you have tried rebooting etc. and checking that you have no (suddenly) faulty phones or devices on your line ?

roses

Has anyone had any luck getting a refund for E7even from Barclaycard against Section 75? It has been 6 weeks now since I sent my initial letter, I sent another 2 weeks ago by recorded delivery & I have heard diddly squat. It is very frustrating because not only did I wait since January for E7even to refund me but now I am waiting even more time for Barclaycard to get off their backside. I put in a partial claim of £140 for the time remaining on my E7even contract.

Blueshark

We are back up now.
You were right Mike, it was a local BT problem and all the broadband suppliers in the local area were down. Someone had cut through a cable while doing some roadworks. So this time it wasn't e7.
Roses, I am sticking it out at the moment, using up the free time they gave. I was offered 2 months, but given 4, so will wait and see what happens when this ends. I am on the bbuk ream which I believe is pretty imposible to get away from as they do not issue mac codes. It is pretty slow, but usually stable enough at the moment.

System

Had a call from my credit card company yesterday, who are following up my complaint against e7even. I told them i'd received a mac code and the offer of a refund when I'm connected to a new isp. They will ring back in one month to see how I'm progressing. meanwhile BT have notified me i will be leaving them on the 26th may. Called into carphone warehouse and put the info that I had given the mac code to talktalk when I registered with them on the phone, they said "allow the mac to expire and wait for tt to contact you with a given connection date, then request a new mac". 58 days now without the net !!!

cloud_dog

I am on the 'e7broadband' domain and tend to be able to get a connection (eventually) which tends to stay up for an indeterminate amount of time before having to reconnect but, the thing that I’m wondering is if anyone else is suffering is a similar problem…………..

After booting my router (and finding that website’s don’t load – virtually every time) the only way I’ve found of getting a connection is by pinging E7even (83.151.206.214) as this usually always works (if that’s not a contradiction), I then try pinging google (216.239.57.104) and then after a few successful ping’s I’ll ping the websites itself (either https://www.google.co.uk, or https://www.bbc.co.uk) this usually works. As an alternative just type the IP addresses into the ‘address’ bar on your browser and when you get a successful load type the actual website address (www. Etc) and then I can quite happily roam around the www (albeit slowly).

Its almost as if there is a DNS problem, or something. Anyone else with any similar experiences???

cloud_dog

weaver

Im on the same e7broadband and having no problems or have not had any for ages (touchs wood frantically )

Which is a sign things will now go wrong - I did loose connection a couple of weeks ago for a few hours but nothing major

How you get it resolved - a while back (see this thread ) e7 where answering phone calls on the 0870 number so if your still having problems give them a call

lellie

still nothing on the refund front. Sent letters and heard nothing. Think it might be time to get hsbc involved.

System

On the 76th day without a connection via e7even I remain waiting for talktalk. We have their free phonecalls now, but the broadband is not due until mid July.

theloft

islandman wrote:

On the 76th day without a connection via e7even I remain waiting for talktalk. We have their free phonecalls now, but the broadband is not due until mid July.

Are you committed ? I have just signed up for the Primus deal, connected in about 10 days. I am on the 1Mb unlimited. Free evening & week-end calls, free connection & modem, plus you get 3 months free at the end of 1st year. Works out at £10 per month. See the Primus Broadband Thread !!