The Mobile Outlet: any good? (merged)

Gareth83

same with me, i only wish to cancel the insurance option before I start getting charged.

bwtj

Hi, just sign into your bank online (or ring them) and cancel the DD there (it's with 'Lifestyle Group Ltd.'). It doesn't kick in for three months but mine was set up a week after connection. You need then take no further action or contact MO. Cheers.

Gareth83

bwtj wrote:

Hi, just sign into your bank online (or ring them) and cancel the DD there (it's with 'Lifestyle Group Ltd.'). It doesn't kick in for three months but mine was set up a week after connection. You need then take no further action or contact MO. Cheers.

I'd rather not rely on that info. just incase. I'd rather hear it direct from the horses mouth so to speak.

I've emailed them several times and all I get is:

This is an automatically generated Delivery Status Notification.

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipients has been delayed.

forumqueries@themobileoutlet.co.uk

bwtj

So be it if you really want to waste so much time on this... However the insurance is nothing to do with MO, and they cannot cancel it for you. It is with the company I mentioned, Lifestyle Group Ltd, who MO pass your details onto. Your insurance with is LSG, therefore the quickest way to cancel it is with your bank: if you cancel the direct debit they CANNOT take payment from you, even if they try. I'd have thought this simple tip from my own experience would save you a great deal of time and hassle.....

Gareth83 wrote:

I'd rather not rely on that info. just incase. I'd rather hear it direct from the horses mouth so to speak.

I've emailed them several times and all I get is:

jdandi

TMO - Thanks I have my cheque and it's in the bank, yesterday.
I sent a SAE for bills and got them today
Ta!

If it hadn't of worked I would have been strung up by the Mrs!

Shahiiee

I did send the bills on 19 Sept for cashback but as per expectations have not got anything...when I emailed him they said that it looks like we have not got the bills jus contact to your post office but if you have send as recorded delivery then contact us.....if they have not got the bills whts the point of saying to contact us ...... now I have send them the copies of bill with recorded mail with a letter in which I clearly specify that if i won't get my money back in 7 days I will take a legal action.....I am now ready to file a case after 7 days coz I cannot expect any good with these guys

ptecn

I post my first cash back one month ago and havent heard from them?
I email to forumqueries@themobileoutlet.co.uk repley within 24hour email me currently being
processed. Your claim should be dealt with within the next 7-10 days. Please
accept our sincerest apology about the delay in dealing with the claim.now i wait more days i hope they kept there words,

Gemmell

Hi, I have had a contract since January with the mobile outlet, and can't find my terms and conditions. I think that I had to send my 11th and 12th bills off to redeem my 2nd lot of the total 360 pounds back. Can anybody clarify this? thanks a lot

Galstonian

The T&C are not entirely clear, the implication is that you have to send your 11th bill within 28 days of receiving it then send your 12th within 28 days of that one as well. i.e. do not wait for your 12th bill as it will be too late to send the 11th.

Deliberately confusing? I couldn't possibly say.

mbamick

Gemmell wrote:

Hi, I have had a contract since January with the mobile outlet, and can't find my terms and conditions. I think that I had to send my 11th and 12th bills off to redeem my 2nd lot of the total 360 pounds back. Can anybody clarify this? thanks a lot

You need to send your 11 Month and 12 Month bills off separately, to ensure that you do not breach the T&Cs. If in doubt, use the TMO customer service email in this Forum, just to be doubly sure Gemmell. Only then will you be certain that you've met your side of the contract.