Nikon Coolpix 5200 - £89.95 with free delivery from Apple

junior-senior

RedOnRed wrote:

Best of luck to you, but what do you want them to do?

Personally I think they are covered T&C wise not to have to do anything. The only other thing that they could be legally obliged to do is give you an equivalent camera at a negotiated rate - which they are prepared to do.

At the end of the day, annoying as it is, the 5200 is no longer available. We can either mope about it or get an equivalent camera at a great price.

I've received countless apologies and am now getting a heavily specially reduced camera from them. That's good enough for me.

The 5600 has a plastic body compared to the metal 5200 and is lacking in some of the features, they have offered a 7600 with a discount but it has some of the worst reviews I have read on the web for a digital camera.

I just want them to honour the 5200 @ 90quid by allowing me to purchase it elsewhere and giving me the difference

junior-senior

chocshake wrote:

Yesterday I got offered the 5600 for the same price as the 5200, (well actually it was mum after I got passed around 3 different customer services people and got no where). After accepting, it got dispatched last night and arrived this morning! They're going to credit the difference back to the credit this afternoon. Tried to post yesterday but the just didn't have the time with the server being slow, sorry. hope this helps and good luck to everyone else.

Well done !! .. but I think the 5600 is of inferior quality compared to the 5200

Their response suggests that they know they are in the wrong

rattla

Galstonian wrote:

If they have sent confirmation and taken money then they have entered into a contract. Thay cannot simply change their minds and decide not to supply goods... QUOTE]

But this is not what has happened, they haven't changed their minds or decided not to supply the goods, they are just unable to get hold of the stock. If the item cannot be sourced and they genuinely cannot obtain it, where does this leave them?

I'm not tryting to be funny, but I'm just curious what the law would be...

RedOnRed

junior-senior wrote:

I just want them to honour the 5200 @ 90quid by allowing me to purchase it elsewhere and giving me the difference

Where else can you buy a 5200 without it being either a refurb or grey import?

Tojo_Ralph

junior-senior wrote:

What is the legal position for anyone that "bought" a 5200, received an email receipt and a delivery date ?

junior-senior wrote:

Surely a confirmation email and money taken out of your bank account is a legally binding contract?

junior-senior wrote:

I will tell them that I will take legal action if they do not resolve this issue to my satisfaction and will also bill them also for the costs.

As you say..... "What is the legal position"?

Unless anyone cares to prove otherwise, IMHO the T@C's Apple have clearly cover them in cases such as this and IMHO anyone who passes up the 5600 at a £50 discount to obtain a better settlement elswhere, should, one hopes, be able to prove me wrong.

If one notes that the 5600 at £99.99 comes with a 256mb memory card worth approx £10, The 5600 is effectively being supplied at the same price as the 5200.

rattla

junior-senior wrote:

Well done !! .. but I think the 5600 is of inferior quality compared to the 5200

Their response suggests that they know they are in the wrong

I think you may find that the 5600 is considered to be the equivalent (in fact the successor to) the 5200. If this would to go to court I would be amazed if Apple wern't seen to be doing the best they could do by offering an equivalent for the same price as the 5200 (which they cannot obtain).

junior-senior

rattla wrote:

I think you may find that the 5600 is considered to be the equivalent (in fact the successor to) the 5200. If this would to go to court I would be amazed if Apple wern't seen to be doing the best they could do by offering an equivalent for the same price as the 5200 (which they cannot obtain).

I suggest you read the reviews of the 5200 and 5600

I wouldn't expect the plastic-bodied 5600 to be as resiliant as long as the metal-bodied 5200

RedOnRed

junior-senior wrote:

I suggest you read the reviews of the 5200 and 5600

I wouldn't expect the plastic-bodied 5600 to be as resiliant as long as the metal-bodied 5200

What isn't made of plastic nowadays?

Every phone i've had has been plastic and most of the interior of my car is too, but does that make it inferior?

Anyway, metal is heavier and more likely to pick up a dent then a simple cosmetic scratch.

mostwantd

chocshake wrote:

Yesterday I got offered the 5600 for the same price as the 5200, (well actually it was mum after I got passed around 3 different customer services people and got no where). After accepting, it got dispatched last night and arrived this morning! They're going to credit the difference back to the credit this afternoon. Tried to post yesterday but the just didn't have the time with the server being slow, sorry. hope this helps and good luck to everyone else.

Ive just spoken to them AGAIN and they said they will honour the same deal if i send them proof of this deal chocshake HELP!!!

Tojo_Ralph

junior-senior wrote:

I suggest you read the reviews of the 5200 and 5600, I wouldn't expect the plastic-bodied 5600 to be as resiliant as long as the metal-bodied 5200

I have read a number of reviews and have yet to find one that suggests as you do that the materials used in the cameras construction is a negative point? ..... After all plastics have been used in cameras for years, including the likes of the EOS-1V which is/was arguably (we don't need a debate) the best/fastest/most reliable/most durable camera ever made.