Anyone *NOT* got their Icesave/FSCS email?

Love_bargains_2

Got the emails for me and my wife (2 separate accounts). My wife has received her second email, I'm still waiting for mine.

Arandorastar

miserable_ol_so_n_so wrote: »

... the compensation must include interest lost as well. Otherwise, what incentive is there for fscs to settle quicker? After all, compensation has been awarded, way back in beginning of Oct, so who is earning the interest on that pot?

What pot? There is no pot. Well, yes there is, it is called "The Good Old British Taxpayer"!
As of 7th October Landsbanki were put in default. Their assets, whatever remained of them were frozen. HM Govt took the action on our behalf, principally to get our capital back to us in accordance with the Guarantees given by both governments. The compensation including interst upto the date of default which is the latest date they legally can, will be paid by HMG not FSCS. FSCS is merely the agent for paying compensation under UK law. So if any interest after 7th October were to be added it would have to come out of the general taxpayers' purse. HMG will meantime have to get back what it is paying us from whatever of Landbanski's assets remain and/or the Icelandic government. No-one is sat on a pot.
That is why we are getting compensation not our money back!

harrowing_3

Arandorastar wrote: »

What pot? There is no pot. Well, yes there is, it is called "The Good Old British Taxpayer"!
As of 7th October Landsbanki were put in default. Their assets, whatever remained of them were frozen. HM Govt took the action on our behalf, principally to get our capital back to us in accordance with the Guarantees given by both governments. The compensation including interst upto the date of default which is the latest date they legally can, will be paid by HMG not FSCS. FSCS is merely the agent for paying compensation under UK law. So if any interest after 7th October were to be added it would have to come out of the general taxpayers' purse. HMG will meantime have to get back what it is paying us from whatever of Landbanski's assets remain and/or the Icelandic government. No-one is sat on a pot.
That is why we are getting compensation not our money back!

Do you think any Landsbanski directors got rich out of this sham? I'd love to put them in stocks and throw tomatoes at them !

miserable_ol_so_n_so

Arandorastar wrote: »

What pot? There is no pot. Well, yes there is, it is called "The Good Old British Taxpayer"!
As of 7th October Landsbanki were put in default. Their assets, whatever remained of them were frozen. HM Govt took the action on our behalf, principally to get our capital back to us in accordance with the Guarantees given by both governments. The compensation including interst upto the date of default which is the latest date they legally can, will be paid by HMG not FSCS. FSCS is merely the agent for paying compensation under UK law. So if any interest after 7th October were to be added it would have to come out of the general taxpayers' purse. HMG will meantime have to get back what it is paying us from whatever of Landbanski's assets remain and/or the Icelandic government. No-one is sat on a pot.
That is why we are getting compensation not our money back!

Make no mistake, we all here are taxpayers. And, dont let anyone tell you the government is doing us a favour by compensating our lost savings. Without the depositors guarantee scheme, as I said before, I and a most others would prefer to keep our savings under the mattress. What is the point of giving it to banks, if they can squander it and not give it back? So make no mistake anyone, the guarantee is what gives us an incentive to save, which in turn allows others to buy a house, a car, a holiday. Without savings deposited in banks, life would be very different for almost everyone, including me.
As regards the pot, there may not be a pot, but whoever is running the scheme, probably the newcastle building society, may well claim, and get interest on monies it dishes out. For a start, the money intransit, taking 5 business days, will be languishing in some bank somewhere! Why cant the y use the fastpay system?

harrowing_3

aurorapd wrote: »

We have just received this email from talktalk which may be of interest

"Dear Customer

Thank you for your recent enquiry regarding not receiving emails from Icesave or the Financial Services Compensation Scheme (FSCS). Please accept our apologies for the delay in response and any inconvenience caused.

This has caused a considerable problem for many internet service providers. The FSCS sent out many hundreds of thousands of identical emails to the customer's affected by Icesave's collapse. This led to the emails being considered spam by automated third party email filters.

TalkTalk have contacted the spam filter operators to make them aware of the problem. Our customers should now be able to receive FSCS emails, however these can still be blocked by third party filtering which is out of our control. This is because the message may pass through several servers on it's way to our email server, and can be filtered as spam or 'phishing' at this point.

Phishing emails are a message which pretends to be from a trusted source, such as the FSCS, and asks for personal information. Because of the large volume of fake messages being sent, a lot of genuine emails from the FSCS have been blocked along with these, by third party spam filters.

If you still do not receive any of the messages, as I can see your need for this email is urgent, I would recommend setting up a new email address for this purpose. Use a web based email such as Google Mail or Hotmail and register a new address to give to FSCS. This will give you a very quick resolution rather than waiting for the spam filters to clear.

I hope this information helps.

If your enquiry is urgent please call our technical department on 0870 087 8777 (Calls to this number are free from your TalkTalk landline, calls from other numbers will vary). You can also visit our website at www.aol.co.uk/talktalk

Yours sincerely

TalkTalk Broadband Support"

:mad:
Talk-talk should not be passing the buck by trying to find email change "workarounds" - they have no knowledge of how the system is meant to work (neither do we!) and at no point have FSCS indicated that changing email address is a sensible idea at this stage. Indeed, I recall someone saying they'd been advised that records are cross-referemced aginst the original emails supplied by the Adminstrators..the truth is out there...god knows where.

NonGeographicalMan

miserable_ol_so_n_so wrote: »

As regards the pot, there may not be a pot, but whoever is running the scheme, probably the newcastle building society, may well claim, and get interest on monies it dishes out. For a start, the money intransit, taking 5 business days, will be languishing in some bank somewhere! Why cant the y use the fastpay system?

There is in fact a pot of money called the Financial Services Compensation Scheme to which all UK deposit takers like Banks and Buildings Societies have to pay in to. The only issue is that recent issues with Icesave, Kaupthing etc have now for the time being exhausted it so the government is having to top it up. At some point the FSCS will have to raise its contribution rates to fill up the empty compensation pot but as asking the banks for that immediately in one go is probably thought to be like the proverbial straw and the camel the government is lending £800m off to the FSCS. That "loan" may or not turn out to be a gift in due course. After all its small beer compared to the £20bn the government is rumoured to have pushed the way of Royal Bank of Scotland (aka NatWest) to prevent it going under and that really is the point.

The point is that other major banks like RBS and Northern Rock were also insolvent and would have gone under without a government bailout and those depositors are getting a complete bail out because their money was never frozen and they never lost any interest. That is why it is right that anyone depositing in Icesave who stayed within the maximum FSCS limit of £35,000 (we can argue if the £50,000 cover really applied as it came in to being on the day Icesave finally stopped doing business) should expect their savings to be fully covered including interest as their bail out has cost much less than the other big, big British government bail outs of banks that were not allowed to go under simply because it was not politically acceptable for them to do so.

Much though those with other £35,000 or £50,000 in Icesave will I am sure argue to the contrary it would not have been wrong to refuse to provide compensation over those limits as the existence of that maximum level of compensation was always very clearly publicised and anyone depositing more should know what they were getting in to. The only reason why perhaps amounts over £35k or £50k are being covered is because Icesave staff consistently lied to customers that provided they didn't go over £35k in one account that they would be still covered for all their money if they opened several Icesave accounts but did not keep more than £35k in each one. Regulatory checks and investigations should have stopped this deliberately miselading behaviour by some of Icesave's UK employees but unfortunately in this case those processes seem to have completely failed.

Arandorastar

harrowing wrote: »

:mad:
Talk-talk should not be passing the buck by trying to find email change "workarounds" - they have no knowledge of how the system is meant to work (neither do we!) and at no point have FSCS indicated that changing email address is a sensible idea at this stage. Indeed, I recall someone saying they'd been advised that records are cross-referemced aginst the original emails supplied by the Adminstrators..the truth is out there...god knows where.

The problem that TalkTalk and the FSCS are trying to resolve is because some TalkTalk and other customers unilaterally decided to change their Email to activate the first Email and then changed it on their Icesave account thus breaking the chain of authenticity that the FSCS were trying to set up. That wasn't TalkTalk's fault. If the FSCS had used their own ISP server instead of a generic one (one used by scammers, spammers and phishers!) TalkTalk and other ISP spam filters would not have blocked them. With such an important internet based process wouldn't you have though the FSCS would have validated it with ISPs first? I would! It was them telling everyone who could get through to them "it's TalkTalk's fault" before TalkTalk or anyone else knew what was really going on. That was passing the buck!
Now they and ISPs are desperately trying to put the whole process back to how it should have been in the first place.
Sorry, but in this case, I do not believe TalkTalk is deserving of being accused of passing the buck. The workaround is around the mess the FSCS created by not thinking the process through or having the expertise to do it properly.

COCO

Not got my second email yet and to top it all orange my email isp is down till 3pm tomorrow!:mad:

NonGeographicalMan

Arandorastar wrote: »

If the FSCS had used their own ISP server instead of a generic one (one used by scammers, spammers and phishers!) TalkTalk and other ISP spam filters would not have blocked them. With such an important internet based process wouldn't you have though the FSCS would have validated it with ISPs first? I would! It was them telling everyone who could get through to them "it's TalkTalk's fault" before TalkTalk or anyone else knew what was really going on. That was passing the buck!

Hear, hear. I agree 100% with all of the above points. Any more information you can offer on the seemingly dubious commercial reputation of hearfrom.com and their typical client base would be very interesting.

Sorry, but in this case, I do not believe TalkTalk is deserving of being accused of passing the buck. The workaround is around the mess the FSCS created by not thinking the process through or having the expertise to do it properly.

Again I agree 100%. Whilst TalkTalk can be accused of a great many failings the reasons why they along with loads of other email ISPs blocked these emails as spam is perfectly understandable and entirely the fault of the naive, bungling and arrogant FSCS.:mad:

Skieasy

aurorapd wrote: »

We have just received this email from talktalk which may be of interest

"Dear Customer

Thank you for your recent enquiry regarding not receiving emails from Icesave or the Financial Services Compensation Scheme (FSCS). Please accept our apologies for the delay in response and any inconvenience caused.

This has caused a considerable problem for many internet service providers. The FSCS sent out many hundreds of thousands of identical emails to the customer's affected by Icesave's collapse. This led to the emails being considered spam by automated third party email filters.

TalkTalk have contacted the spam filter operators to make them aware of the problem. Our customers should now be able to receive FSCS emails, however these can still be blocked by third party filtering which is out of our control. This is because the message may pass through several servers on it's way to our email server, and can be filtered as spam or 'phishing' at this point.

Phishing emails are a message which pretends to be from a trusted source, such as the FSCS, and asks for personal information. Because of the large volume of fake messages being sent, a lot of genuine emails from the FSCS have been blocked along with these, by third party spam filters.

If you still do not receive any of the messages, as I can see your need for this email is urgent, I would recommend setting up a new email address for this purpose. Use a web based email such as Google Mail or Hotmail and register a new address to give to FSCS. This will give you a very quick resolution rather than waiting for the spam filters to clear.

I hope this information helps.

If your enquiry is urgent please call our technical department on 0870 087 8777 (Calls to this number are free from your TalkTalk landline, calls from other numbers will vary). You can also visit our website at www.aol.co.uk/talktalk

Yours sincerely

TalkTalk Broadband Support"

I did this Monday after fruitless repeated emails from my (then) registered talktalk address, changed to my hotmail address and got an immediate automated response (first email).

Now await the second......................