Anyone *NOT* got their Icesave/FSCS email?

Arandorastar

Have any TalkTalk customers received their 2nd Email yet especially if you used the method of Emailing [EMAIL="Icesave@fscs.org.uk"]Icesave@fscs.org.uk[/EMAIL] ?
I would just like reassurance that the automated system is working for the next stage.

aurorapd

Arandorastar wrote: »

Have any TalkTalk customers received their 2nd Email yet especially if you used the method of Emailing [EMAIL="Icesave@fscs.org.uk"]Icesave@fscs.org.uk[/EMAIL] ?
I would just like reassurance that the automated system is working for the next stage.

Yes, and have been able to initiate my claim. But I was told by FSCS that I am lucky that I was in the first batch. Now just waiting for the money to arrive. My wife is still awaiting her second email (on same email address) which we are told will be with us sometime in the next two weeks.

Arandorastar

aurorapd wrote: »

Yes, and have been able to initiate my claim. But I was told by FSCS that I am lucky that I was in the first batch. Now just waiting for the money to arrive. My wife is still awaiting her second email (on same email address) which we are told will be with us sometime in the next two weeks.

Well that's half a relief for you! Well done! :T

Hillfly

As a suggestion for anyone worried about not recieving the emails why not just set yourself a daily task to logon to icesave and then see if you can initiate the claim. If it lets you then it's safe to assume you should have the email as people thus far have reported it wont let you if you haven't!

aurorapd

We have just received this email from talktalk which may be of interest

"Dear Customer

Thank you for your recent enquiry regarding not receiving emails from Icesave or the Financial Services Compensation Scheme (FSCS). Please accept our apologies for the delay in response and any inconvenience caused.

This has caused a considerable problem for many internet service providers. The FSCS sent out many hundreds of thousands of identical emails to the customer's affected by Icesave's collapse. This led to the emails being considered spam by automated third party email filters.

TalkTalk have contacted the spam filter operators to make them aware of the problem. Our customers should now be able to receive FSCS emails, however these can still be blocked by third party filtering which is out of our control. This is because the message may pass through several servers on it's way to our email server, and can be filtered as spam or 'phishing' at this point.

Phishing emails are a message which pretends to be from a trusted source, such as the FSCS, and asks for personal information. Because of the large volume of fake messages being sent, a lot of genuine emails from the FSCS have been blocked along with these, by third party spam filters.

If you still do not receive any of the messages, as I can see your need for this email is urgent, I would recommend setting up a new email address for this purpose. Use a web based email such as Google Mail or Hotmail and register a new address to give to FSCS. This will give you a very quick resolution rather than waiting for the spam filters to clear.

I hope this information helps.

If your enquiry is urgent please call our technical department on 0870 087 8777 (Calls to this number are free from your TalkTalk landline, calls from other numbers will vary). You can also visit our website at www.aol.co.uk/talktalk

Yours sincerely

TalkTalk Broadband Support"

NonGeographicalMan

Keep_Smiling wrote: »

I explained about the issue of changing email addresses and asked what is the position in that case as I have changed mine. I said this issue is being debated on this Forum as others face the same problem. He said:
1. I should not listen to Internet Forums
2. I should follow the advice on their web site
3. I should not panic. (From the start he was remarkably surly.)

I have had several conversations with staff on the FSCS helpline on the London 020 number using Option 4. I have not and will not called the 0845 number run by Newcastle Building Society only to receive the same unhelpful advice at £1.80 per hour on a landline or up to £24 per hour on a mobile after a very long queue as some of you seem willing to do.

I have spoken to three different front line advisers and all of them without exception were basically totally indifferent to my plight about needing to cash in a 1 year ISA bond with Nationwide with three years' cash ISA allowances in it if the money does not arrive this week or about the consequential loss of around £300 interest after October 7th until repayment I may suffer or the interest penalty of around £165 I may suffer at Nationwide for deinvesting the ISA Bond before the end of its term. Not to mention the huge loss of continued tax free interest I would suffer year after year in then being taxed on formerly tax free interest if I have to cash in my £11,000 Cash ISA while I am still waiting for my money from the FSCS.

I strongly get the impression all the call staff are only temporary and on minimum wage and have no savings of their own and so seem to think these rich gits deserver everything coming their way and have no ability whatsoever to empathise or sympathise with our predicament.

A tip is that if you call 020 7892 7300 and select Option 0 you get a real operator on the FSCS main switchboard where their Chief Executive works and she is nice and is sympathetic because she has a permanent job and clearly identifies with the organisation she works for (unlike these sullen temporary call centre worker types). She offered to get someone to call me back but when I got the call it was only one of their call centre supervisors who I can only describe as being a latter day Uriah Heep who felt he had nothing to do personally with the lack of interest payment after October 7th or the unpredictability of receiving the emails or repayments with him feeling that it was all being down to decisions by unspecified senior FSCS masters who did not work on his call centre team.

Its perfectly clear the money could take up to another month to arrive for many of us or even more if the automated random allocation repayment system does not work (which we have to wait to the end of November to find out) and we have to claim manually thereafter. It is quite outrageous that not everyone is getting the money on the same day and that different people are suffering different losses on their Icesave acccounts even for the same amount invested due to the use of these random, inconsistent and unfair methods.

I intend to complain to both my MP and any ombudsman I can go to about the unfairness of interest of not being paid after October 7th and the unfairness of all acount holders not being paid their money on the same day with no compensation on offer (i.e. interest) to those made to wait weeks longer than others for any payment. I encourage all those of you who are still waiting to do the same. You can easily contact your MP by email using www.writetothem.com

ilovemanu

I agree that we should write to our MP once we have our money back. Not to complain but to congratulate the FSCS on repaying our money so efficiently and in such quick time, assuming that we are repaid before the end of November. The simple fact is we have no money in Icesave, and certainly no money on which interest should be paid. The bank is BUST our money is gone, more fool us, we are getting COMPENSATION, and I for one feel very lucky that I eventually will get my money back. From about April onwards everybody knew that Iceland banks were dodgy, unfortunately my money was in a fixed interest account so I couldnt get it out, but I made sure that my monthly interest was cleared out of my easy access account each month. In fact we might get our money quicker if people stopped phoning the FSCS 4 times a day and left them to get on with their job.

azureblue_2

where is my 2nd email? eh? eh?

miserable_ol_so_n_so

ilovemanu wrote: »

I agree that we should write to our MP once we have our money back. Not to complain but to congratulate the FSCS on repaying our money so efficiently and in such quick time, assuming that we are repaid before the end of November. The simple fact is we have no money in Icesave, and certainly no money on which interest should be paid. The bank is BUST our money is gone, more fool us, we are getting COMPENSATION, and I for one feel very lucky that I eventually will get my money back. From about April onwards everybody knew that Iceland banks were dodgy, unfortunately my money was in a fixed interest account so I couldnt get it out, but I made sure that my monthly interest was cleared out of my easy access account each month. In fact we might get our money quicker if people stopped phoning the FSCS 4 times a day and left them to get on with their job.

I think the following be brought to the attention of our lawmakers:
1.The regulators must ensure dodgy banks have their licence revoked. That is the only way some of us can be made aware of unstable banks. I for instance had no idea that the icelandic banks were unstable. I do not know what happened in April, but I have no knowledge of receiving any inkling. Indeed, I closed my account with Kaupthing un August, not thinking that it was sinking. Then, just a few days before it sunk, I opened an account there and transferred funds into it! Not everyone has time to be glued to TV or forums like this one. We must depend on regulators to alert us, by withdrawing their licence.
2.In another event like thics one, the compensation must include interest lost as well. Otherwise, what incentive is there for fscs to settle quicker? After all, compensation has been awarded, way back in beginning of Oct, so who is earning the interest on that pot? Meanwhile, we are unable to invest our funds and are missing out on good deals. We have come a long way since the days of the great depression when people simply lost their laife savings. Compensation is crucial, else I for one, would be keeping my life savings under the mattress. If every one did that, how would people get mortgage to buy their home.

NonGeographicalMan

ilovemanu wrote: »

Not to complain but to congratulate the FSCS on repaying our money so efficiently and in such quick time, assuming that we are repaid before the end of November. The simple fact is we have no money in Icesave, and certainly no money on which interest should be paid

However the simple fact remains that it is grossly unfair and against the rules of natural justice for there to be a difference of up to a month or more in when each of us gets our money back on such substantial sums of money where a lot of lost interest and/or borrowing costs of money elsewhere are at stake.. And it also seems to be the doormat like attitude of some investors that we shouldn't expect to get any interest after Oct 7th and are lucky to get anything else than our original deposit back that then leads to it being a self fulfilling prophecy that the FSCS does not feel it needs to pay us any interest.

From about April onwards everybody knew that Iceland banks were dodgy

That is totally untrue and had there been widespread reports to that effect I would have moved my money in my Icesave instant access account at that time. I did start to hear things a week or two before Icesave finally went under and didn't rush quickly enough to move money as I was still so taken in by the clean and ethical image of all their original marketing and the general good reputation of Iceland as a well run and regulated country.

A report just out on diplomats and diplomatic immunity shows that almost no Scandinavians abuse it even to dodge things as petty as parking tickets but Nigerians top the list of diplomats committing serious crimes that they are not charged for under the shield of diplomatic immunity. It is that general clean and well run image of Scandinavia and the whole underlying links of Scandinavia with Iceland that led to myself and others wrongly imagining that the collapse of an Icelandic bank and the whole Icelandic banking system was unthinkable,

I do not agree that we only have ourselves to blame over this matter. The FSA is also to bet blame for letting Icelandic banks market deposit accounts in the UK on the basis that they were as safe and well run as mainstream banks in the EU.