Anyone *NOT* got their Icesave/FSCS email?

potbelly

neilsedaka wrote: »

For those that have not received any email from FSCS, this may help. It is possible to log onto your Icesave account and change your email address. You obviously need to have a second more reliable email address than the one that you were using. For example try setting up an email address that is independent of your ISP such as Hotmail or Yahoo. You then send a blank email from your new email address to Icesave@fscs.org.uk as per the instructions on the FSCS website http://www.fscs.org.uk/consumer which should trigger the automatic email back to your new email address within a few minutes. You then confirm receipt by replying (delete the text but retain the subject). My wife has done this procedure and it worked just fine (adding the disclaimer that you try at your own risk).

I hadnt' received any messages regarding Icesave and it was only a bit of luck that I came across the updates on MSE. Then finding this method of notifying the FSCS, I did just that. Got a response by return and have just responded to that. Thanks to all the MSE members for their community spirit!

nilrem_2

John_Kennet wrote: »

However, as an email from Icesave we had from a while ago had our email address in all upper case I thought I would give that a whirl. So I changed our email address to upper case (in the tools-accounts section of outlook express) and tried again - the response came back immediately!

So it looks like the FSCS Icesave email bouncer is checking for an exact case sensitive match rather than a case insensitive match.:eek:

Or maybe its coincidence and its because I am with talktalk?

Case is irrelevant in email addresses AFAIAA.
I expect it's because of what CPW has done thanks to Mr Dunstone.

suesie999

suesie999 wrote: »

Just to say I have dropped Charles (Dunstone) an email to thank him !!:beer:

:

This is his reply:

Re: Many thanks[FONT=Calibri, Verdana, Helvetica, Arial]Many thanks, people don’t often thank us. It is much appreciated.

We are very sympathetic to your situation and hope it all works out OK for you.

Regards

Charles Dunstone
[/FONT]

S :T

nilrem_2

suesie999 wrote: »

:

This is his reply:

Re: Many thanks[FONT=Calibri, Verdana, Helvetica, Arial]Many thanks, people don’t often thank us. It is much appreciated.

We are very sympathetic to your situation and hope it all works out OK for you.

Regards

Charles Dunstone
[/FONT]

How refreshing to get a reply, many companies ignore emails unless you are ordering something! Contrary to what people say he sounds like someone does actually care.

harrowing_3

miserable_ol_so_n_so wrote: »

If you changed yr email, then might as well change it back quickly...very quickly.....to what it was.....then it should coincide with what they have on their list. Worth trying. Cant get into any further jam than already in.

The "guidance" written today wasn't worth the computer memory it was written with

Keep_Smiling_2

miserable_ol_so_n_so wrote: »

If you changed yr email, then might as well change it back quickly...very quickly.....to what it was.....then it should coincide with what they have on their list. Worth trying. Cant get into any further jam than already in.

I have just had a long chat with a very friendly lady (called Jennifer) on the FSCS helpline. This is an outsourced call centre but it seems that the computer system handling the "refunds" is programmed by FSCS IT staff. (Yes, I am aware that the Icesave website is run by the Yorkshire (Building Society?)) The FSCS will be posting advice this afternoon on the complex situation of people who have changed their email address. This is what Jennifer has been told.

Jennifer said she would ask a manager at the call centre to phone me back this afternoon. I'll let you know if this actually happens.

This is a one off situation for the FSCS and so we must make some allowances. However, I do wonder, with all the government resources behind them, why they couldn't have afforded the best IT advice to handle this.:hello:[FONT=&quot][/FONT]

tomb60

There must me a number of people with Talktalk who changed their e-mail address
to generate a reply from FSCS. But which list of e-mail address's will FSCS use to
send the second e-mail. Will it be the original list from Icesave ,or an ammended list,
including people who have changed their e-mail address recently and informed Icesave
after logging in to their home page. As someone has already commented the people at the end of the phone advice lines Icesave and FSCS all seem to have their own ideas as to the real effect of changing ones e-mail address. Don't think anyone at FSCS
reads this forum, but they could reduce the number of calls to their helplines if they
were to clarify the situation using their homepage.

nilrem_2

tomb60 wrote: »

There must me a number of people with Talktalk who changed their e-mail address
Don't think anyone at FSCS
reads this forum, but they could reduce the number of calls to their helplines if they
were to clarify the situation using their homepage.

I believe they said that they would update their website later today with the info regarding email address changes.:)

tuggy12

tomb60 wrote: »

There must me a number of people with Talktalk who changed their e-mail address
to generate a reply from FSCS. But which list of e-mail address's will FSCS use to
send the second e-mail. Will it be the original list from Icesave ,or an ammended list,
including people who have changed their e-mail address recently and informed Icesave
after logging in to their home page. As someone has already commented the people at the end of the phone advice lines Icesave and FSCS all seem to have their own ideas as to the real effect of changing ones e-mail address. Don't think anyone at FSCS
reads this forum, but they could reduce the number of calls to their helplines if they
were to clarify the situation using their homepage.

I would imagine they will only communicate with the email address that is current on the Icesave site.

tomb60

i hope so, seems logical enough