Anyone *NOT* got their Icesave/FSCS email?

Keep_Smiling_2

harrowing wrote: »

I mean we need a smiley suitable for depicting the English word pompous [or just commenting on my misspelling?]...
pompous
–adjective
1. characterized by an ostentatious display of dignity or importance: a pompous minor official.
2. ostentatiously lofty or high-flown: a pompous speech.
3. characterized by pomp, stately splendor, or magnificence.

Sorry Harrowing, I am new to Forums and thought it might be jargon.

I still think it would require minimum programming effort to provide a rolling statistic of those who have responded and perhaps now those who have successfully claimed their money. That way a lot of anxieties would potentially be reduced.

Ah well just a thought. :hello:(hopefully not pompous)

harrowing_3

Keep_Smiling wrote: »

Sorry Harrowing, I am new to Forums and thought it might be jargon.

I still think it would require minimum programming effort to provide a rolling statistic of those who have responded and perhaps now those who have successfully claimed their money. That way a lot of anxieties would potentially be reduced.

Ah well just a thought. :hello:(hopefully not pompous)

Not pompous, just far too logical! Let's hope for loadsa :xmassmile

lettuce_leefy

Hi

I've not received my email either, BUT because of the situation with the ISA's - are we allowed to open a new ISA since the fiasco with Icesave.

MAny thanks

Leefy

Keep_Smiling_2

lettuce_leefy wrote: »

Hi

I've not received my email either, BUT because of the situation with the ISA's - are we allowed to open a new ISA since the fiasco with Icesave.

MAny thanks

Leefy

Have you checked the earlier postings on this forum stream about how to get your first email if it hasn't arrived? Also do you mean that you want to open another ISA with extra money or are you concerned about transferring your Icesave ISA into a new ISA?
:hello:

aurorapd

tomb60 wrote: »

I'm also a user of Talktalk
tried any number of times to send the [EMAIL="icesave@fscs.org.uk"]icesave@fscs.org.uk[/EMAIL] but with no result. as a result oft the many helpful people on this forum I contacted FSCS using another
e-mail address. In my case I used Yahoo - easy to set up on Yahoo's home page.
Using the new Yahoo e-mail address I received an immediate response to the FSCS
1st e-mail . I had already contacted Talktalk 2nd line and explained the problem,
this was on Saturday but the problem still pesists, its immpossible to contact FSCS
using Talktalk.
Next its important to go to ICESAVE home page ,
log in as normal,:j and then change
your e-mail address from Talktalk to your new Yahoo e-mail address.
After a number of people suggesting that this may lead to further problems, I checked again both with FSCS and Icesave and they both said using a new e-mail
address would be OK, why not give it a try

Sorry to put the cat among the pigeons BUT we have just spoken to FSCS who advise that if you change your email in order to receive their first email, although you will receive this, when you reply to confirm receipt they check the email address with a list they have already received from the administrator. In other words changing your email address on your Icesave account now in order to receive the first email from FSCS will not allow them to recognise you. They need to recognise who you are before they send the second email. If they cannnot recognise you, you will not be able to get your compensation through the electronic system.

FSCS are apparently issuing guidance tomorrow on their website. Talktalk are also working on the problem but do not know how quickly they can resolve it.

aurorapd

lorb wrote: »

Thanks for previous replies. I have now created a new address due to Talktalk filters, (Yahoo), and used the email address someone else showed to email FSCS. I got my automated reply (which does seem a bit odd as indeed anyone can email them and get this?!) and have sent a blank one back as it requests. So, I join a lot of other people, sitting waiting for something else to happen, to give us back our cash!! Fingers crossed...(also took eat more Crunchies option, just to be on the safe side)

Please see #387

Arandorastar

First of all I'm a TalkTalk user. Having spent half of Saturday and yesterday either waiting to get through or talking to both TalkTalk and FSCS trying to get my Icesave Email, out of frustration about 7pm last night I Googled and found an Email address for Charles Dunstone, Chief Executive of Carphone Warehouse which owns TalkTalk and AOL UK. It was from the time when he introduced TT broadband amid howls of complaints from disatisfied customers.
Anyway, I thought what the heck and fired off an Email asking was he or any Senior Executive at TT aware of what was going on and then setting out exactly what the problem was. I closed by saying that he would of course realise this was a very important Government process that TalkTalk (and other) ISPs were holding up that is receiving widespread media coverage and it would not look good for him if the press got hold of this farce. I was not confident of a reply, especially as it was Sunday evening.
20 minutes later I receined a reply:
"Dear Mr XXXXX
Many thanks for your email, I am extremely sorry to hear of the problems you are experiencing with your email service and concerned that you have had to contact to me in search of resolution. This is the first time I have heard of this issue.
I have got someone investigating what has gone wrong and we will be back to you shortly.
In the meantime, please accept my sincere apologies
Regards
Charles Dunstone"
I still did not think it was from him personally.
This morning just after 9am I received a phone call from his office asking for further details and assuring me that the problem was being looked into but that I would receive a call later if it was sorted but to keep checking my webmail to see if a reply had got through. This I did until about an hour ago when I received:
"It appears from my team, that you may have been responding to the wrong email address.
We are also checking our spam filters.
Regards
Charles Dunstone"
I had been responding to the correct email address as per the FSCS site but unfortunately in my frustration had inserted the incorrect one in my email to him.:(
Before replying to that effect I thought I would resend the Icesave email which I did and I received a virtually instant reply. So I was able to reply to Charles Dunstone pointing out my error and congratulating him for correcting theirs!:beer:
Although I have not received the promised call or an Email saying the matter has now been resolved, I hope it has for fellow TalkTalk and other ISP members.

Certainly seems like Mr. Dunstone is a "hands on" top boss and from the copies of the Emails enclosed between him and his staff seems to have taken personal control of the issue.

suesie999

Arandorastar wrote: »

First of all I'm a TalkTalk user. Having spent half of Saturday and yesterday either waiting to get through or talking to both TalkTalk and FSCS trying to get my Icesave Email, out of frustration about 7pm last night I Googled and found an Email address for Charles Dunstone, Chief Executive of Carphone Warehouse which owns TalkTalk and AOL UK. It was from the time when he introduced TT broadband amid howls of complaints from disatisfied customers.
Anyway, I thought what the heck and fired off an Email asking was he or any Senior Executive at TT aware of what was going on and then setting out exactly what the problem was. I closed by saying that he would of course realise this was a very important Government process that TalkTalk (and other) ISPs were holding up that is receiving widespread media coverage and it would not look good for him if the press got hold of this farce. I was not confident of a reply, especially as it was Sunday evening.
20 minutes later I receined a reply:
"Dear Mr XXXXX
Many thanks for your email, I am extremely sorry to hear of the problems you are experiencing with your email service and concerned that you have had to contact to me in search of resolution. This is the first time I have heard of this issue.
I have got someone investigating what has gone wrong and we will be back to you shortly.
In the meantime, please accept my sincere apologies
Regards
Charles Dunstone"
I still did not think it was from him personally.
This morning just after 9am I received a phone call from his office asking for further details and assuring me that the problem was being looked into but that I would receive a call later if it was sorted but to keep checking my webmail to see if a reply had got through. This I did until about an hour ago when I received:
"It appears from my team, that you may have been responding to the wrong email address.
We are also checking our spam filters.
Regards
Charles Dunstone"
I had been responding to the correct email address as per the FSCS site but unfortunately in my frustration had inserted the incorrect one in my email to him.:(
Before replying to that effect I thought I would resend the Icesave email which I did and I received a virtually instant reply. So I was able to reply to Charles Dunstone pointing out my error and congratulating him for correcting theirs!:beer:
Although I have not received the promised call or an Email saying the matter has now been resolved, I hope it has for fellow TalkTalk and other ISP members.

Certainly seems like Mr. Dunstone is a "hands on" top boss and from the copies of the Emails enclosed between him and his staff seems to have taken personal control of the issue.

I cannot thank you enough!! As a TT user I had changed my email addreess to a google one, but did have concerns that the registerd one was my TT one. Just changed it back to me TT one , sent blank email and got instant response!! You are wonderful:A:T:rotfl::kisses3:

Keep_Smiling_2

aurorapd wrote: »

Sorry to put the cat among the pigeons BUT we have just spoken to FSCS who advise that if you change your email in order to receive their first email, although you will receive this, when you reply to confirm receipt they check the email address with a list they have already received from the administrator. In other words changing your email address on your Icesave account now in order to receive the first email from FSCS will not allow them to recognise you. They need to recognise who you are before they send the second email. If they cannnot recognise you, you will not be able to get your compensation through the electronic system.

FSCS are apparently issuing guidance tomorrow on their website. Talktalk are also working on the problem but do not know how quickly they can resolve it.

This is a very useful posting BUT can we rely on the information given out by the poor hapless call centre staff who (on the experience so far) are likely to have less information than we do on this forum.

We all eagerly await the new posting by the FSCS tomorrow to see if they can get it right this time.:hello:

Keep_Smiling_2

Arandorastar wrote: »

First of all I'm a TalkTalk user. Having spent half of Saturday and yesterday either waiting to get through ....

Wow what an impressive piece of work. WELL DONE :T