Anyone *NOT* got their Icesave/FSCS email?

nilrem_2

If any other Talk Talk user wishes to contact Charles Dunstone you will find his email address here under telecomms http://www.connectotel.com/marcus/ceoemail.html

Arandorastar

I have just received this reply from Charles Dunstone:
"We have managed to ‘whitelist’ everything from them now i.e. Make sure it is not regarded as spam. May mean we all get a bit more general spam for a while.
Regards
Charles Dunstone"
So we might expect some spam to get through for a while which is a small price to pay until we get our money back. :T

nilrem_2

Arandorastar wrote: »

I have just received this reply from Charles Dunstone:
"We have managed to ‘whitelist’ everything from them now i.e. Make sure it is not regarded as spam. May mean we all get a bit more general spam for a while.
Regards
Charles Dunstone"
So we might expect some spam to get through for a while which is a small price to pay until we get our money back. :T

He gets a lot of stick, but fair play to him he has done a good job here! :beer:
Make sure you thank him from all his talk talk users here.

harrowing_3

Just to emphasize the awful shambles of this email business, take a look at the admission from Eclispe below. :mad: :eek: :mad: :eek:

Dear Mrs XXXXXXX,
With regard to issues receiving mail from the Financial Services Compensation Scheme (FSCS), we have been contacted by a number of customers who have been unable to receive emails from the domain fscs.org.uk.
Due to the nature of the emails (blank or identical emails to large numbers of email addresses and involving the domain of a financial institution) the large majority have been identified as SPAM and/or Phishing attempts and have been blocked and removed by email security systems both within, and external to our network.
In most cases turning off the Spam filtering settings on the Eclipse admin panel will allow the emails through however this is not 100% certain as some emails are being blocked by systems outside of our control.
This issue has affected a number of other ISPs as well and our engineers have been working very hard to find a solution. We have been in contact with the FSCS but as yet they have been unable to offer comment or a work around and regrettably we have been unable to successfully white-list the emails due the manner in which they have been sent.
We are very sorry for any inconvenience this may cause and would urge any customers who have concerns to contact the FSCS for further information.
Kind Regards,
XXXXXXXXXXXX
Technical Support
Eclipse Internet

Stormy

harrowing wrote: »

Just to emphasize the awful shambles of this email business, take a look at the admission from Eclispe below. :mad: :eek: :mad: :eek:

Eeeeee.. Does Eclipse use IronPort like Krapoo (sorry Karoo). KCOM own both ISPs and I know Karoo use IronPort. I have disabled it completely in the user control panel options but now I am not sure if that will mean Karoo will now not filter my email. Does Eclipse allow you to disable it, if it uses it of course?

Hmmmm.

harrowing_3

Stormy wrote: »

Eeeeee.. Does Eclipse use IronPort like Krapoo (sorry Karoo). KCOM own both ISPs and I know Karoo use IronPort. I have disabled it completely in the user control panel options but now I am not sure if that will mean Karoo will now not filter my email. Does Eclipse allow you to disable it, if it uses it of course?

Hmmmm.

yes, Eclipse let's you disable spam filtering. My brother (who owns his & my Mum's user domain) has done this.

Stormy

harrowing wrote: »

yes, Eclipse let's you disable spam filtering. My brother (who owns his & my Mum's user domain) has done this.

Time will tell if its worked then I guess.

agonyaunt

Arandorastar wrote: »

First of all I'm a TalkTalk user. Having spent half of Saturday and yesterday either waiting to get through or talking to both TalkTalk and FSCS trying to get my Icesave Email, out of frustration about 7pm last night I Googled and found an Email address for Charles Dunstone, Chief Executive of Carphone Warehouse which owns TalkTalk and AOL UK. It was from the time when he introduced TT broadband amid howls of complaints from disatisfied customers.
Anyway, I thought what the heck and fired off an Email asking was he or any Senior Executive at TT aware of what was going on and then setting out exactly what the problem was. I closed by saying that he would of course realise this was a very important Government process that TalkTalk (and other) ISPs were holding up that is receiving widespread media coverage and it would not look good for him if the press got hold of this farce. I was not confident of a reply, especially as it was Sunday evening.
20 minutes later I receined a reply:
"Dear Mr XXXXX
Many thanks for your email, I am extremely sorry to hear of the problems you are experiencing with your email service and concerned that you have had to contact to me in search of resolution. This is the first time I have heard of this issue.
I have got someone investigating what has gone wrong and we will be back to you shortly.
In the meantime, please accept my sincere apologies
Regards
Charles Dunstone"
I still did not think it was from him personally.
This morning just after 9am I received a phone call from his office asking for further details and assuring me that the problem was being looked into but that I would receive a call later if it was sorted but to keep checking my webmail to see if a reply had got through. This I did until about an hour ago when I received:
"It appears from my team, that you may have been responding to the wrong email address.
We are also checking our spam filters.
Regards
Charles Dunstone"
I had been responding to the correct email address as per the FSCS site but unfortunately in my frustration had inserted the incorrect one in my email to him.:(
Before replying to that effect I thought I would resend the Icesave email which I did and I received a virtually instant reply. So I was able to reply to Charles Dunstone pointing out my error and congratulating him for correcting theirs!:beer:
Although I have not received the promised call or an Email saying the matter has now been resolved, I hope it has for fellow TalkTalk and other ISP members.

Certainly seems like Mr. Dunstone is a "hands on" top boss and from the copies of the Emails enclosed between him and his staff seems to have taken personal control of the issue.

Although i spoke to the FSCS this morning who confirmed it would be no problem having changed the e-mail address I did wonder if this was true. After reading #387 i would rather believe that statement than the one i received this morning. I have now changed back to my original e-mail address on Icesave. Being a TalkTalk user and having had no previous success i have just sent my blank e-mail and have got an instant response. Many thanks to Arandorastar.

harrowing_3

Stormy wrote: »

Time will tell if its worked then I guess.

It has worked insofar as we switched off the anti-spam, just sent the blank email to FSCS from Eclipse and and this time DID get the return email. Before reading the revelation of Arandorastar's FSCS contact saying that changing email was a bad idea, I (like suesie999) had changed my Mum's email for her to a google account and used that approach.....so heaven help us if we've really confused the system!
By the way, my isp is sky which had no problem at all (but then it does used google mail :rotfl:)

azureblue_2

Anyone received email no. 2 yet?