Anyone *NOT* got their Icesave/FSCS email?

prmw

suesie999 wrote: »

I am on talktalk also, still no email and same repsonse when phone dagin jsut now. I changed my email to lower case on Icesave yesterday so I dont think that makes a difference. Also nothing in spam

I've just managed to get through to the FSCS helpline. There is a problem with Talktalk addresses because talktalk is treating it as spam and deleting before it gets to the spam box. FSCS only discovered the problem this morning and are trying to get talktalk to deal with it. Hope they have more luck getting sense out of talktalk support than I ever have!

SarahNeedle1872

nilrem wrote: »

Ye of little faith! :rotfl::) Don't forget that it's only a couple of weeks ago that people were pontificating that we would not be getting our cash back for at least 6 months, some were suggesting several years!
I am usually a very pessimistic person but in this case I really do feel confident that we shall have our cash back in the next 3 weeks. :j

Fingers crossed :rotfl:

Me? Never! I'm usually pretty opptomistic, I'm just concious of the number of people involved here. I'm actually not stressing about it - what would be the point!?! - so I'll just wait and see what happens

harrowing_3

If anyone still thinks the process of sending emails was a good idea - believe me,one or two people in this forum DID - check this out:

http://www.guardian.co.uk/technology/blog/2008/nov/06/icesave-fsa-spam-emails

alex24

Anyone with plusnet who tries the above to set up`your spam folder will more than likely find the email sat there. I found mine was sent tuesday

cos69

harrowing wrote: »

If anyone still thinks the process of sending emails was a good idea - believe me,one or two people in this forum DID - check this out:

http://www.guardian.co.uk/technology/blog/2008/nov/06/icesave-fsa-spam-emails

At least with an email you have a few things under you control

Just imagine having to deal with all this by post - and of course YOU still have that option. Forget about email, insist they deal with your particular case by post

NonGeographicalMan

prmw wrote: »

FSCS only discovered the problem this morning and are trying to get talktalk to deal with it. Hope they have more luck getting sense out of talktalk support than I ever have!

The FSCS helpline staff are a bunch of lieing toerags. They know perfectly well that their email has been filtered as spam by practically all the main spam filtering services. The only difference is that some of the ISP's with more sophisticated spam filtering on their email services let you view the stuff filtered out as spam while dumbed down ISPs (eg TalkTalk) do not.

Why can't the FSCS accept that hearfrom.com have completely screwed up sending this email and arrange for a competent bulk emailing house to send out this email again (in such a way it is not filtered as spam) and also for the competent emailing house to send out the all important second email that says you can now access your money.

I will be submitting a Freedom of Information Request to the FSCS about how they came to use email instead of post for this communication and were what their criteria for selecting hearfrom.com rather than a larger and more established emailing house who knows how to send a bulk email without it being classed as spam.

harrowing_3

cos69 wrote: »

At least with an email you have a few things under you control

Just imagine having to deal with all this by post - and of course YOU still have that option. Forget about email, insist they deal with your particular case by post

I've got mine thanks, my Mum is still waiting for hers....and even the "sending to special address" did not get a return. So she feels she has NO CONTROL OR INFORMATION...

wildthing271

Still no email, but at least this forum seems pretty conclusive in suggesting it is a spam filter problem with a couple of ISPs. Managed to log into the Icesave website and my money still appears to be there...phew!

NonGeographicalMan

harrowing wrote: »

If anyone still thinks the process of sending emails was a good idea - believe me,one or two people in this forum DID - check this out:

http://www.guardian.co.uk/technology/blog/2008/nov/06/icesave-fsa-spam-emails

I see that cheeky Charles Arthur in the Guardian has cut and pasted directly from my email to the Chairman and CEO of the FSCS but not credited me for its contents.:mad:

He did email me saying he was thinking of using it but then engaged in a long and smug argument with me by email as to why I was not entitled to any interest from the FSCS after October 7th.

However as he presently seems to think I may be the only one who has had their email filtered as spam perhaps you may care to email Charles to prove to him this is most certainly not the case.

His email address is:- charles.arthur@guardian.co.uk

chesky369

hm........ seems like nothing new on the moneybox programme, nothing we haven't learnt on here.